Island Oasis Travel

5016 N Illinois St, Fairview Heights, IL 62208, USA

Address:	5016 N Illinois St, Fairview Heights, IL 62208, USA
Phone:	+1 618-222-9420
Site:	islandoasistravel.net
Rating:	4.1
Working:	10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–1PM Closed

Location

Photos 2

Reviews 9

Jeanne D

I put down a deposit for myself and a friend for Nieces wedding which was taking place in Jamaica in October 2014. When putting down the deposit we asked about the cancellation policy and was told that as long as it was 60 days in advance there would be no problem receiving a refund. When we put our initial deposit of cash down she refused to give a receipt or any paperwork to back up that we were in fact booked for the trip. My friend had to cancel in May and after many lies and a heated conversation which the travel agent escalated, she agreed to put my friends intiial $200 deposit towards my account. This was after speaking to Apple vacations corporate manager. I had never heard from her after that, not an email or phone call. Someone from the wedding group called and cancelled for me without my knowledge and she accepted it without so much as a phone call to me to verify. I had attempted to reach her on several occassions in order to cancel my trip due to medical issues with no return calls. I finally blocked my number and reached her on 10/7/14 trying to work out at least a partial refund on my deposit. She screamed at me on the phone and told me there would be no refund and that I was costing my Niece $800 in comps. I asked her how she can cancel my trip based on some strange girl calling to cancel for me. I was told that she did it anyway. I also stated that I have never heard from her, she told me too bad. I than told her that I would be speaking to the bride to be and she said good luck with that. Janice is very unprofessional, unorganized and I feel that she scammed me out of $400.00 Do Not do business with this Company!

Dr. Jeannette Freed

Janice definitely knows her stuff! She always has recommendations for where to stay and how to make travel easier and more enjoyable. Ill always consult Janice when I want to travel the world...or just the state. Thanks Janice.

Miata lewis-harris

Janice is really great at what she does! She is very helpful and awesome at making suggestions. 2 friends have booked their destination weddings through her and both places were great. I have used her services for several trips.

Anonymous User

Janice did a FANTASTIC job booking a wedding party trip to Mexico. Everything went amazing and Janice was the most flexible travel agent we have ever worked with! Thank you Janice for making this trip an enjoyable one!

Breana Akins

I been trying to plan a trip I talked to Janice and never received the email nor did I receive a call back. Office hours is pointless because they never answer between those hours. So unprofessional

Dusty Zen

Great trip. Travel and accommodations were good. Myself and family members have used Janices travel agency many times and would recommend it to anyone looking for a vacation.

Sindy

Janice was great! She helped me plan a great trip. She is fun and friendly. Thank you Janice. I cant wait. Puerto Rico... Here I come!!!!

Nicole C

Booked a trip to Miami, had the best time of my life! She was very helpful!

Andrew Lemon

The best