Tuffy Tire & Auto Service Center

Reviews 8

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Alina Georgescu

DO NOT GO TO THIS PLACE. The people here are racists , rude and dishonest and probably all these good reviews are fake or written by their own families and friends. You will read a story about how these "honest" people took 460$ from me instead of 260$ as they initially quoted me. If I could , I would have gave them 0 stars . Here is my story .... Went in for rear brakes pads and resurfacing rotors. Their price was 180$ out the door. I asked them to also change the oil for 20$. Because the good prices that I thought they have , I also asked Joe , the son of the owner , to take a look at a potential oil leak that I had. They looked , he brought me under the car and showed me 2 small hoses that were leaking. I asked how much would cost to fix that as well and Joe called his father and asked him. Father, the owner , said it will be extra 50$ . Joe said they will do everything for 260$ ( 180$ brakes , 20$ oil change and 50$ leaks). I agreed and after 3 hrs of waiting , when I was about to pay the bill, price jumped to 460$ !!!! One by one, the owner , the son and and other mechanics that works there , all ganged up against me saying that they all heard when I was quoted 460$. Guess what , none of them were present when Joe quoted me... Owner started insulted me saying that I didnt understand what they quoted me because I dont speak english ! . Yes , English is my second language and I am an immigrant , but Im not deaf neither stupid and as you see my english is more than fine, probably better than his. He said that he will take the extra 200$ that Ill pay and will wipe his a%$& with them. ! I ended up calling police , but in vain , because officer said is a civil matter and I should take it to court. I never had such experience in my entire life , I never wrote such long and bad review. If you must go there , ASKED THEM TO GIVE YOU THE QUOTE IN WRITING . This was the worst experience Ive ever had and the worst customer service I received. And when I think about how nice I was talking about them with other customers , in the waiting area , about the family business felling I had when I walked in , I regret it now with every cell of my body. I hope the extra 200$ he took from me and my family , will give him the biggest rash on the spot he wants to wipe....

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Ashley Truelove

Over the past several months, I have brought my car into Tuffy of Orland Park for both routine maintenance and repairs and could not be more pleased with the quality of service and the integrity of the gentlemen who work here. It is refreshing for the focus of our transactions to be on the maintenance of my automobile and not simply on sales. My questions are always clearly and honestly answered (which is absolutely invaluable), I am treated with dignity and respect, I am given OPTIONS regarding the care of my vehicle, and I am confident in the quality of the work that had been performed. Sometimes it can be difficult to walk in and get an oil change the same day, but when I make an appointment ahead of time Ive never had a problem. Tuffy of Orland Park provides my family with reasonably-priced, polite, honest service on a consistent basis. I dont think I could ask for more from a mechanic.

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Tony Jannak

Taken three of my cars here for the past several years since Sam and his family took it over from corporate Tuffys. I have had minor and major repairs and maintenance and they have been fair and straightforward about any work/repair that are needed. They will even show the parts that were fixed/replaced so you can see what was causing the issue when you pick up the car. The most honest mechanics that I have ever dealt with and have earned my business over these years. I have recommended them to all my friends and family and have heard nothing but excellent from anyone who had taken their car here. Highly recommend them to anyone.

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Ashley Gibson

I will never again go to these crooks again. I went in to get a simple oil change and a antifreeze leak looked at i was charged for them to do nothing but look at my car. So i get the receipt and its says they charged me for parts that they didnt provide and labor they didnt do. Then i get my car back and items are missing!!! From my car so i go in to speak with the manger who tells me " we dont steal they get paid very well to do there job" along with his son telling me "how do we know youre not lying and just dont wanna pay the bill " which i had already paid. This place is racist , rude, and the employees are liers and thieves..

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Nicholas Michalak

I went in to get my car worked on to pass the emissions test at this location, and they told me of a bunch of extra work that was needed on the car including a water pump. I didnt have the money to get the work done, and I never did. That was two years ago, and none of what they said needed to be replaced ever had any problem or was ever noted as needing repair or replacement by any other auto repair shop Ive been to since that day. I havent been to a Tuffy since, and I will never give them my business again. I do not trust them.

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George Georgevici

Usually I take my car for an oil change to the dealer but I got an advertising slip in the mail From these guys with a good price , and because this shop is on my way , I stopped and changed it here. Big mistake . The following day a warning light was on my dashboard. Went to dealer to check it out and found that it was because the engine oil was very low ?! . These people almost screwed up my engine by not putting enough oil. I guess a cheap deal is not always the best deal.

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adam mateusz

This place was recommended by a friend . Went in for an oil change . All good till the next morning when I found a huge engine oil stain on my driveway. These incompetents didnt close the nut from underneath all the way. I felt I was rushed out of there .. Probably because they are busy , they do things in a hurry. Is not all about the friendly attitude , is about doing the job right. My driveway is ruined now and was redone a year ago.

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Linda Meissner

We were in town over the weekend for a VB tourney and my alternator went out. They got me in first thing on Monday morning and we were on the road by 10am. Very friendly service. The price was what I expected. They knew we were headed back to St. Louis as soon as they were done so they topped off the fluids and checked the tire pressure for me. Stellar service! Made it back to St. Louis with confidence in my van. Thank you, Tuffys!

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