Firestone of Westmont

Address:	24 E 63rd St, Westmont, IL 60559, USA
Phone:	+1 630-515-0400
Site:	thedukeofoil.com
Rating:	2.5

Location

Photos 1

Reviews 18

Sedena Abts

I would give them 0 stars if I could. I spent 3 hours waiting to fix a flat tire. I understand that theyre busy and he did say it might take a while to fix, but after waiting almost an hour just to get it inside the garage that was a little much and then for it to take 2 hours for a simple flat tire fix and to swap out the spare with the fixed tire is just ridiculous! It doesnt help that the guy at the counter is not friendly at all and gave me attitude when I stated my concern for the time spent waiting. I will never be coming back here and I would never recommend this place to anyone. I would rather drive an hour into Chicago to my old tire shop.

Milano Goldfinch

This place has Attitude problems , specially RICK at the desk , who never looks happy .I was there today for basic oil change but I will never go back again .I did follow up with store manager Ben and try to explain what happen , but he was protecting his co worker .This place is no longer under the Firestone management and they are own by some private party , thats why they have no customer relation service so they can do whatever they want .If you ever go there make sure you ask Twice about the prices and check you oil filter and level of your oil .I will never go back again .

Ansheng Xu

I know nothing about car. Drop my car and ask them just check everything. They charge me $550 for changing the tire and so on. Two days later, my engine went wrong. I just drove like two miles in these two days. They told me the coil need change. Another $750. Would never ever go there again. I asked them why after two days my car went wrong. They said they dont know. Unprofessional. Would not recommend to anyone.

Nancy Watson

I actually drive from where I live in Tinley Park (where there are two Firestones nearby) to Westmont. The service certainly wasnt bad in Tinley , but Rick the service manager in Westmont gives me superior service and checks for any specials that are available, alerts me to what needs to be done , when to do it , always very helpful,pleasant and worth the drive., I recommend that shop to many of my friends.

Nick Pippenger

This establishment deserves a negative star review. I usually go to the one in Lemont since they do stellar work, they were booked until Sunday. Called this one no wait. I understand why, terrible customer service and they didnt even tell me what service they were doing. Never going back to this one even if it was my last resort.

Francisco Lopez

DO NOT take your car here. These people are rude and do not know anything about customer service, specially someone named Rick that works there. The service is horrible and this place is way overpriced . DO YOURSELF A FAVOR and simply take your car somewhere else, it will save you a bad experience.

Mike Mucha

Called in to get a price. Whoever answered the phone was very rude. When I asked about a price the best answer he had (regarding an oil change which is generally a base price) was "I cant figure that out off the top of my head" - Thanks for the great information. Just lost a customer.

Karolis Tamosiunas

Called in to make an appointment, said first come first serve anytime by 4pm.. Arrived at 14:00 for basic tire change and was told by rude receptionist to come back other day because he dont think it can be done before they close.

Daniel Flores

I will never recommend anyone to this location. All i wanted was 2 tiers .I was told i will have you out in 45 minutes been waiting for 3 1/2 hrs .never again i will come here. There goes my Saturday

Tina Marie

Amazing people skills. They were very friendly very informative and reasonable. One of the best people skills places I have ever been to. I will definitely be going back over and over.

Feng Qiang

Went there on Sunday for mounting the summer wheels. Now just realize they damage the right side car skirt because of improper lifting. Be aware of the unprofessional.

John Smith

Very rude, and very expensive. I have went there want because one of my lug nuts would not come out with me, they charged me $20. It took them to do it .5 sec.

Filip Lilic

Unpleasant rude and unprofessional service. And slow. they are nervous and treat you like an idiot. NEVER EVER AGAIN

Ben Malcolm

They left my oil 2 quarts low! The old guys at the front desk are assholes

Walk Walker

awesome service quick the people was so nice friendly

Jennifer Auzston Tavaris

Great service. Stands on their word. Thanks guys.

Murtaza Halai

Great service!!! Friendly people

Arturius Elan

Friendly bit overpriced