Casey Automotive

715 E Rand Rd, Arlington Heights, IL 60004, USA

Address:	715 E Rand Rd, Arlington Heights, IL 60004, USA
Phone:	+1 847-255-1900
Site:	caseyautomotive.com
Rating:	3.7
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–2PM Closed

Location

Photos 70

Reviews 6

Jennifer Fleck

My husband and I have been searching for Years to find a local shop where we can get oil changes and regular non-dealer maintenance and repairs, without being taken advantage of because of our lack of car knowledge. Every time Id find a shop I felt "comfortable" with, they would literally up and disappear overnight. (Happened twice in the same building in 3 years. I wont mention names because one was actually a small chain and Im not here to make your competition look bad, in these cases they did that themselves). We both needed new tires, my car needed them more desperately, and I got quotes from the dealer and my husband went to Caseys to get a comparable quote. He was so impressed with the service and knowledge, that he told me to go ahead and get my new tires at Caseys. So one morning I happened to be running errands and was informed by another motorist that one of my tires was dangerously low. Not only do I not know how to put air in my tires, but I am disabled. So I went to Caseys, hoping to make an appointment to get my new tires, and hoping they would fill my low tire in the meantime. They went 2 steps better. Not only were they able to replace my tires that very day, but they also gave me a loaner car, because I hadnt planned to not have my car that day. One gentleman remembered speaking to my husband, and he noted there had been a rebate offered since he spoke to my husband, that would give me a higher quality tire for a net (post-rebate) difference of only $30 (total! not per tire!) ..... but he wanted to talk to my husband himself about it, because he didnt want to appear to be doing a "bait-and-switch" (because they werent!) :) But my husband was out of town and unreachable. I knew he would want to accept the rebate and improved tires, so I did, AND the gentleman at Caseys even filled out all the rebate forms for us! I had to do NOTHING to collect my rebate, except sit back and wait for the check to come (and Ive been getting email updates regarding the status of the rebate). At NO time did ANYONE pressure me for any additional work or services, although my husband and I will be returning not only for his tires, but for regular oil changes and essentially everything that we dont have to go to the dealer for. And with two locations and a longstanding presence in the community, I know I dont have to worry about them and all my auto maintenance records disappearing overnight without notice :) I would recommend this place in a heartbeat and not only do I know I will be returning, but I have peace of mind knowing I have such a reliable place taking care of my familys automotive needs.

Sheniece Syas

Beware….they WILL stand behind their service!!!! I had….what began as a HORRIBLE…experience…turn into a very PLEASING experience. I initially did not feel valued as a customer, but can say that the General Manager Mike B…. will stand behind their service and I felt valued by “My mechanic”. Three of my original six ignition coils went bad after having my 2007 Toyota Camry SE for 6 years. I decided to give Casey Automotive (a family owned company) in Arlington Heights my business back in 2012. Fast forward 3 years…and now…one of the very ignition coils they replaced 3 years ago gave out (coil #3)….after extensive research I found that the coil should have lasted MUCH longer than the 3 years. I brought this to the attention of the store managers…and was very disappointed with the service. Well in less than 24 hours of going into the store…I receive a phone call from the GM Mike B…and he really understood my concern…and let’s say….he put my trust and confidence back into Casey Automotive. Thank you for making me feel valued as a customer Mike B and the Casey Automotive team of Arlington Heights and Streamwood. It’s very hard to find a great trustworthy mechanic…and you have restored my faith…and I can’t wait to see you all for my next service!

Renee Collins

The hardest thing to fix is an intermittent problem. After I had my air conditioning repaired in April, I began having trouble starting the car, but never consistently and with no seeming pattern of circumstance or clues. On three different occasions when it wouldnt start, I lined up a tow truck, and then it started-- for the tow driver. Beyond frustrating! But the Gabe and the Casey team tried and tried and tried again. It never seemed to fail when at the shop, but in my parking lot: a different story completely. However, in mid-June, we finally had a break-through and the guys fixed it for good and all. It is running since then like my happy little car should, and I am ecstatic. Bottom line: if youre lucky enough to already be a Casey customer, youre lucky enough and should start making plans to pass your customership on to your posterity, along with the Bears and Blackhawks season tickets. If your not yet a Casey customer: Hurry! Theres only so many of us they can take.

Anonymous User

I used to go to Caseys, but something changed. I brought my Honda in for an oil change, and they told me I needed $1200 worth of repairs. I was stunned, b/c I had it in 6 months prior & their own mechanic told me everything was fine. So I asked questions, and did not get clear answers. I said I had to think about it. This happened in 2009. Yep, 2 years ago. The only issue Ive had since is a muffler replacement (the one thing NOT on their $1200 list.); and I obviously did not have it done there. Ive had absolutely no other problems. Not one. Nada. Nothing. Obviously, I no longer have my car serviced there. My advice would be "Buyer Beware". (P.S., in trying to figure out what changed in 2009, another prior customer told me "Bill" left. He had been the manager prior; so maybe thats why...)

Hiren Dhanani

They dont respect peoples time. I called on shop Friday afternoon. They asked me to come next day early morning 7:30 to 8:30 AM. I needed to cancel my other plans for making appointment. When I went there next day morning they told they can not do it today. Why they ask people come in that too on weekend if they can not make it. After some arguments they told I need to wait for 4 hours to see if they can make it today. I insisted on estimate before I commit my 4 hours. They gave me estimate which was double their previous estimate. Part they quoted was double they price Toyota showroom charges. Think before going their. Why to go place where they dont respect people times and increase price by double because they were not able to fulfill their commitment.

Anonymous User

Long story short - they replaced a $450 part that did not need a replacement. When I asked them to return my old part, they refused and told me that they had already disposed of it. When I confronted the son of the owner who runs this shop and provided evidence of that his team did work that was not necessary, he agreed ... smiled at me and said "well, since the work has already been done, I cannot refund you". To my comment/ threat to file a complain with BBB, dpt. of commerce, and Attorney General, he just laughed at me, wishe me good luck and took off. But here is the funny thing - the whole story began on my oil change visit, when one of the technicians "detected a problem". Caseys staff will just do anything to sell you a pink elephant.