Firestone Complete Auto Care

Address:	15645 W 127th St, Lemont, IL 60439, USA
Phone:	+1 630-343-5216
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 13

Reviews 13

Andrew Clark

I can not believe the poor service and skill level of this store. I have 6 ASE certifications and a former Firestone employee. I highly recommend many other Firestone service centers. They were unable to properly repair my vehicle and align my roommates vehicle. My roommate came in for an alignment many times. They tried to fight about him putting miles on the car after they mis-aligned it and he complained. He drives about 500 miles a week which is why he needed it aligned. Its not his fault after many attempts they could not fix the problem. In all reality they cost him a set of tires... My vehicle I had requested the repairs I wanted preformed. I offered to supply the parts they refused to take them. Stating it was against there policy they only way they would use my parts is if they were unavailable to them. Upset at the added cost I accepted and authorized the repair around 10 am (I like Firestone). they said they would call me in a few hours when completed. They never called me back. I called in around 4 pm and they let me know the part had never came. He didnt feel it necessary to inform me my vehicle would not be repaired that day. I work for a rental company now if he bothered to call me i would have had a vehicle for the weekend. Instead i pulled it from the service bay. Drove to my friends and did it myself Saturday morning when I wanted to be relaxing. I was planning to visit my sister that weekend however i could not because of the negligence of the employee. I do not see how Firestone still allows there name here. This shop is close to where I live and in walking distance of my apartment. I wish i could have my basic repair and service preformed there since I dont have a place to do it myself.

Max Van Byssum

A few weeks ago I found myself in trouble - blown tire, a donut, and a long drive home. I got to this Firestone as they closed. The manager Tim told me he was all done for the day and heading home. I asked him if he knew anywhere else I could get a tire at 5pm on a Sunday. Tim said to come back the next day, prompting my down on my luck tale. Tim said he wasnt going leave me to drive 35 miles on the expressway on a donut, so they would replace my tire. He told the guys in the back he had one more ticket and had me pull around. A shop not turning down business isnt shocking, but I was getting 1 small tire replaced after they closed. He didnt need to help an out-of-towner past hours. If they treated me good, Im sure they will treat the main community they serve that much better.

John Mar

Ive been to this place about 4 times in the past few years. The sales manager, Ted, helped all of those times and made sure that I was informed and satisfied with the service. There was never any pressure to buy anything and I always felt like I was getting extra for my money. I went in one time because my under body cover was hanging off, completely willing to pay, and they took care of it for free. The service techs always did a good job too and I have nothing bad to say about my experience.

Scott Langlee

I bought a set of $600 tires from these guys a year ago and one of my tires now needs to be re-balanced. I called them on Tuesday asking if I could come by and get a quick 15 minute re-balance. Matt told me there was no way to get it done before Friday of this week. I let him know that I was driving to Minnesota and was willing to wait to have it done. He told me again there was no way to get it done before Friday. I will NEVER DO BUSINESS with these guys again. Go anywhere else

Mary Oglesby

I have a love/hate real with this place. They are bad about answering the phone, and you cant get in without an appointment usually. On the other hand, when you are lucky enough to get in, they are very nice and do a great job! Got two new tires today, last minute in my way home from work, and the guy found me the perfect tires at a great price. Super friendly too.

Yo Ski

Some fire stones OK this one is very good there people behind the counter have great knowledge better than the other fires 10th that I have been to I spoke to a gentleman named Tim and he was nothing but a great help he see as if he really knew what he was talking about And it made me content I will continue going here good customer service thank you.

Jesse Dolman

Everyone is always extremely polite and courteous. They know what they are talking about and the mechanics know how to do their jobs really well. I always recommend service here to associates and friends.

Anonymous User

They are the worse mechanics on the planet earth, they are slow and lazy some sit around and watch TV and play on there phone while one Guy works on one car. An oil change and tire rotation took 2 hours

Bill Thompson

I read some reviews from long ago for this FS biz and tho it may have been true back then it certainly wasnt what I experienced today. Professionals at every level. Highly recommended.

Dwayne Wojtowicz

Staff can be pushy and demanding about services that should be done on your vehicle.

Michael Gramza

Super friendly with very fast service.

Rick Hickey

Nice tire and auto service shop.

Tony Keys

Clean and nice people