Midas

9 Commerce Dr, Brownsburg, IN 46112, USA

Address:	9 Commerce Dr, Brownsburg, IN 46112, USA
Phone:	+1 317-852-4522
Site:	midas.com
Rating:	3.7
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 7:30AM–4PM Closed

Location

Photos 21

Reviews 7

Lindsay Bohnstedt

Had very troubling experiences with this Midas location. Had used them in the past for oil changes with no problem. This June purchased new tires from this Midas. My husband noticed right away that though we had the alignment done with new tires, the car pulled to one side. The shop manager and his staff looked a the tires and stated tire had been "hit" as there was a bubble in the sidewall. It was insinuated that we had hit the tire in a pothole and replacing it was not under the warranty for replacement that we had gotten with our purchase. The manager said he would replace it, though he said it had been hit and we assured him in the day and a half that we had it before my husband drove it and observed the pulling, that it had not hit a pothole. Midas "changed" the tire out, we picked it up, assuming all was well. When my husband reviewed the correction Midas had made, he found that the "bubble" on the sidewall to the tire was now on the back right tire whereas it was previously the front right tire, along with the same hub cap that was scratched. When my husband confronted the manager, asking about the new bubble on the back right tire he said he would have to review the garage cameras to see what happened. He came back with the information that the service person had indeed not switched out for a new tire on the front right, but instead, put our defective tire on the back. Midas then took our car back and corrected the problem, taking off the defective tire with a bubble in it. When we received our car back after many trips there, it was missing some screws tacking a plastic liner underneath our car that now can flap open as well as some other grates that went around our lower headlights. We were very disturbed by flagrant malpractice by the service personnel and that we were put in question about having driven over a significant pothole a day after receiving new tires, versus us receiving a defective tire. We do not recommend this Midas anymore.

Shaun Thompson

I wish there was a lower rating than 1 star. I went there for a routine oil change. Picked up my truck and thought all is well. A couple of weeks go by and I notice my windshield washer fluid is empty. So, I go to pop and hood to refill it and my hood latch cable is no longer connected to the lever. I confronted the Manager/Assistant Manager, about replacing the cable and I am sure his guys didnt mean to break it. He replied that, "there is no proof my guys did this and it will cost about $200 dollars to replace." This is an unacceptable business practice, and I assure you I will take my business else where from now on. I am also submitting a review to the better business bureau. Midas please feel free to contact me if you ever want to make right on your mistake. EDIT: fix latch and sold truck, I have continued to do all my own maintenance, and routine fluid changes. All this over a 10 dollar part and about an hour of labor. I hope it was worth it.

Drew Robinson

My first experience with this Midas location consisted of waiting 2 hours for an oil change that I had previously scheduled, and the mechanic attempting to convince me that my car took more oil than the engine actually held. Not sure why I even bothered going a second time, but it didnt last long. For my second trip, I scheduled an appointment using the Midas website and selected 5:30 as my appt time. I book this 3 days in advance to ensure there was availability. When I arrived, they blankly looked at my and asked me if I was planning on leaving my car over night. Why would I leave my car overnight for an oil change? Then they preceded to explain that they have tried to get the corporate office to change the website, but they werent able to take appointments after 4:30pm. Needless to say, I left without an oil change and will not be returning to Midas.

raul t

I went last week to do an oil change then today my daughter told it was some brown liquid coming out the car my oil filter was broken on one side, my car was empty of oil in very glad the car didnt go worst, today I went to Midas and ask to talk to a manager the guy who come out it was the same who did my oil change last week, he told me theres not proof that they gave me that oil filter, he said Im talking bullshit, he said the part maybe was defective and it wasnt his fall he asked me what do I want?,I said what will you if this was your car? What was the point for me to come here and ask for a service? I had to run to the store get more oil another oil filter, and I didnt ear you say SR IM SORRY THAT HAPPEN TO YOU WHAT WE CAN DO TO END THIS IN A FAIR WAY? Nope he didnt even try, he was just angry wondering what do I want.

Dana Akers

I wish there was a lower rating than 1 star. I went there for a routine oil change. Picked up my Pontiac G6 GTP and thought all was well. A couple Hours Later go by and I notice my windshield washer Sprayer Was Not Spraying As I Went To Clean My Windshield . So, I go to pop the hood to refill it and my hood latch cable is no longer connected to the Nozzels. I Confronted Chelsea about replacing the Nozzels and I am sure the guy didnt mean to Break it. Chelsea Replied Bring It back in and We can Take A Look At It" This is an unacceptable business practice, and I assure you I will take my business else where from now on. Midas please feel free to contact me if you ever want to make right on your mistake.

Anonymous User

This was a great shop and they just gained a loyal customer! The new owner,Jason, introduced himself to me and kept me informed throughout the entire process...he also offered to take me home if I did not want to wait!! I had taken my car to three other shops and had work quoted. Two shops either didnt know or thought I was a stupid girl and tried to over sell me on things I did not need! I am always leary because I think most shops try to take advantage of me...this was not one of those places (thankfully)!! I had 4 tires replaced front & back brakes and my rotors resurfaced. The quote came in the lowest and I didnt even have to ask!! The wait was fine and the free Wi-Fi made it good.

Andrew Snyder

I will start out by admitting I was an idiot- came here for a routine oil change and later my car died. I blamed it on them, and they paid for a tow truck (out of pocket) to bring my car in and take a look to ensure I didnt damage the engine. Turns out I had an ignition coil that was failing and my engine had low RPMs. Even took me aside to explain everything that was going on with my car, and what might happen if I decided to put this off (engine will die more often but it wont cause damage). Even though it wasnt the oil and wasnt their fault they still paid for the tow truck. Phenomenal staff, phenomenal shop, will continue to come to Midas whenever I have car problems, highly recommended.