Car-X Tire & Auto

381 S Marlin Dr, Greenwood, IN 46142, USA

Address:	381 S Marlin Dr, Greenwood, IN 46142, USA
Phone:	+1 317-882-7500
Site:	carx.com
Rating:	3.8
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–4:30PM Closed

Location

Photos 14

Reviews 6

Danny Royalty

Accumulation of experience from the course of a few years - Be Cautious Store manager does a great job of working with people patiently and communicating. Addresses issues and tries to be fair. Professional and easy to work with for the general consumer. Products/service results are poor - based on below experiences. Oil service procedure failures: 2 separate visits - Technicians did not place oil fill cap/cover back on the engine. 1st - Family members vehicle, discovered 2 weeks after appointment. 2nd - My wifes vehicle, discovered the evening after appt. Checked with hunch based on previous. Employee communication lacking: Manager committed to an appt. to address after-the-fact concern from brake service. Arrived for appt. and had to argue with store associate who "couldnt offer service due to other committed appointments" and "had no record of appt. and would not verify as store manager left for personal reasons". Result - Technician called at end of business day to inform me vehicle ready. Detail offered was that they cleaned "dust" off of new parts. Issue persisted next day. Poor quality brake service: Brake parts replacement on 08 truck. Noise redeveloped within weeks. Store manager very helpful in scheduling appt to bring in for pads replacement with "better quality pads". Out personal time, but reasonable service. Noise developed within a few days. 3rd appt. was the brake service appt. detailed above with poor results. Summary: Dealt with noise worse on new brakes than original until able to acquire equipment, parts, etc to address issue self. Purchased new quality pads and rotors to replace those put on by CarX. Result: Several months in - No noise and proper performance. Something CarX couldnt figure out and charged 3x the amount it cost self perform once able to.

Thomas Brodbeck

I have had numerous problems with my power steering and have taken it here everytime. But I have had numerous problems with my power steering. Last year I got my power steering pump replaced by CarX at the Center Grove location, it was installed incorrectly and had to go back the next day for them to fix it again. Then while they were fixing it, they ruined my alternator. (They replaced the alternator for free). Jump forward a few months and the squealing in my power steering returned and they told me to replace my rack and pinion. Everything went fine then for the next year. Fast forward to last week, the squealing returned. They told me that the rack and pinion has gone bad (been just over 12,000 miles since it was replaced). So that has been replaced and a few days later the squealing in my power steering has returned. I guess the power steering pump will need to be replaced now... I dont think I will be going back, I was always treated fairly with pricing, (I only paid for labor when they replaced the rack and pinion recently) but they never seem to fix the problem completely. I would rather pay to get it done right than to get it done correctly and have to pay to fix the problem again later. UPDATE 9/14/15: Made the mistake and came back for another visit. Dropped it off over Labor Day weekend to fix drivers side heat and they never fixed the issue. Spent $300 and now have to spend another $700 to fix the issue I brought it in for originally. Changed rating from two stars to one. Not too happy!

Brandy Brown

I cant even begin to describe how wonderful the staff and service are here. I took my car for routine maintance at a local auto and tire shop, and was told I needed "several thousand" dollars worth of repairs. I literally called 14 repair shops, all of which were very high. Car X was the last place I called, and I am glad I did. Micah was terrific with listening to me when I explained what the competition said I needed, and that while I needed to work done, I couldnt afford to do it all at once. He understood, and gave me suggestions on what to do to the vehicle until I could take it. When he quoted the price, it was far less that the other prices I got-even from Mom and Pop places. When I took my car in a couple of weeks later, the parts and labor were more than expected, however, Micah made sure to stick as close to the quoted price as he could, which meant the store actually took a loss on some of the work on the car. Harry was the mechanic who worked on my car, and even stayed past closing time to finish up and make sure everything was working as it should on the vehicle. When Harry told me of a small repair that needed made, he again took extra time to fix it. As someone who lives paycheck to paycheck, I cant begin to describe how much it meant that they werent just out to make a buck. I was treated like a person, and not just dollar. I will never take my vehicle anywhere else again.

hannah strom

I would recommend this location to anyone; all of the staff members I encountered were friendly and professional. Considering how busy they usually are, the environment is pretty relaxed. They dont try to push you into buying things you dont need at the moment, and give you an accurate run-down on the estimate prior to doing any work on it. The prices are very competitive, and they offer great financing options for those of us who cant afford 4 new tires all at once. My car was ready in good time, especially considering the work I had done on it. They were able to get me in the same day I called. Now my car rides like a dream, with the new tires, balance, and alignment. Great quality service, and a shout out to Micah for being so informative and helpful! On a random side note... this location is complete with one of those cute little candy dispensing machines in the lobby! Who can really resist that? :D

Boyd Edelin

I made an appointment for Oil change and Transmission service at 8am at the Marlin Dr store, and they said I could wait for it while that was done. I was there 10 minutes early and after 40 minutes they still hadnt even taken my car into the shop. At one point there was two mechanics just standing around the desk doing nothing. I made the appointment so I could have the service done in a reasonable time. I felt like my time meant nothing to them and was not even informed they were running behind or any reason that the work had not been started on time. Its a Monday, how could they be behind ??? When I asked what was going on and told them to get my keys because I was leaving, THEN a guy said "I was just about to pull your car in". It didnt bother them when I said I was tired of them doing nothing and wanted my keys. Been a customer for 7 years but no more after today.

Greg Willert

Have been told on multiple occasions over the phone during the week when trying to make an appointment that Saturdays are first come first served. I bring my vehicle in this morning at 7:32(2 minutes after opening) and ask for an oil change. Only to be told that "were not accepting any more today". !?!?!. After saying "but you just opened two minutes ago" am told that 5 vehicles were dropped off the night before. Sounds a lot more like making an appointment than being first come first serve the day of. Not to mention, does that mean they can only work on 5 cars in an 8 hour day!! Only reason I didnt give 1 star was that Micah or Doug were not in the shop (who have always been great to do business with). This must have been one of their mechanics who obviously had no business behind the desk speaking to customers.