PODS

9325 E 33rd St, Indianapolis, IN 46235, USA

Address:	9325 E 33rd St, Indianapolis, IN 46235, USA
Phone:	+1 800-776-7637
Site:	podsindianapolis.com
Rating:	3.2

Location

Photos 20

Reviews 9

Cynthia Blanchard

The local company works very well with you and accommodated some tough scheduling issues. However, the corporation as a whole is terrible. I was under some time constraints. They gave me the quote and information on the phone and told me I had to “sign” the documents on-line through an email. I did that over my phone and neglected to read all the pages on my phone before “signing” the agreement. The information in the agreement did not match what was given to me over the phone. This was very consistent. The PODS representatives will say whatever it takes to make you happy over the phone, and then it is not true. We asked to change the name on the account and were told it would not be a problem. Later all the information that was given to us over the phone regarding changing the name on the account turned out to be not true. When we went to finally get our pods I specifically asked if there were going to be any additional charges after I paid the delivery fee if the pods were picked up before the monthly storage fee was due. They said I would have no additional charges. When the pods were picked up I was charged a pick up fee. Just so you know what you are getting yourself into…. The first month you are charged the storage fee and a nominal charge for delivery and pickup. When you want your pods returned, you are charged the monthly storage fee for storage, the monthly storage fee for delivery and the same amount again for pickup. Make sure you read the fine print (which I have still not received a copy of but am told I agreed too).

Lisa Cooley

Very misleeadong information. I had a friendly customer service representative who helped out with the best pod for me but she did not inform me that I would have to contact my city to obtain a Parking permit since the POD will be out in the street and that we would have to pay a extra $35 on a application fee plus $160 for the time it is out there for the week. I am very over whelmed and frustrated and I will contact customer service tomorrow to possibly get refunded and have them pick the POD up! Worst customer service ever since it was misleading! And I do not reccomend!

Christina Comer

We got a quote 3 months ahead of our move and the price we were quoted was good through when our estimated time of need was determined! We called and gave the instructions for a certain day and the man delivering the POD was on time! We filled it up at our leisure and we ask for the pick up and they came on time. Then we had another POD delivered and we got the same great service. When we purchased another home and our PODs were delivered to our new address many states away! Everything was on time and nothing was damaged. We would definitely use PODS again!!

Michael Banks

Pods made our move easy and affordable. We rented two of the large pods, they were delivered when promised. They were then picked up and transferred to Indianapolis where they were stored for two months. They then were delivered to our new house, again when promised, and there was NO damage. I would definitely recommend Pods, but also hope that I never need again! But if I do I will not hesitate to use again.

Vicki Maxwell

was provided a wrong auction date on a unit that incorrectly had only my ex-husbands name on it; paid for over 3 years and he went it person to relinquish the unit out of spite. I contacted the AGs ofc and it "upset" the office staff, namely Noelle Richmond, so she politely told me wrong information. Am now in a position to possibly sue and probably will. All my childrens lives were in that unit.

Kyle Carpenter

200 dollars a month for basically a storage unit!?! What a joke! They do not tell you, you must get a city parking permit to have it on your property. They say you can change delivery date 48 hours before delivery. This place is honestly a joke, Rent a storage unit for 40 bucks a month that is locked and secure instead of 200 dollars a month with run arounds!

Kristen Mooney-Young

I was told if I gave 48 hrs notice I could change my pickup of my pod. Now Im being told they will not do so. And are wanting to charge me extra money I should not have to be out, if they picked it up on time. This shouldnt happen.

Subah Packer

Excellent, professional and timely service with such congenial staff. I could not have gotten through the move and house renovation without PODS.

Shaunn Beasley

Awesome service and convenience!