PODS Moving & Storage

1841 Taylor Ave, Louisville, KY 40213, USA

Address:	1841 Taylor Ave, Louisville, KY 40213, USA
Phone:	+1 888-394-8530
Site:	pods.com
Rating:	5

Location

Photos 7

Reviews 6

Jeannie Madonia

We rented a container from this company. The container was being store at their facility under the Louisville. We were called by the company to let us know the container had been dropped by an employee while moving it. It was dropped 3 times. When we got there to open the container and look t the contents, I just wanted to cry. All our stuff was destroyed! There was a hole in the bottom of the container. We had an organ, piano, a love seat, a china cabinet and an antique desk, all were destroyed. It is so terribly heart wrenching when we see your life and memories in pieces. We took over 400 pictures of the items we could get to. There were some items under the container. The keyboards of the piano and organ were broken off their stands. The desk, ( a gift to my father-in-law from his father when he graduated medical school in 1940) was a very large item and it was in pieces. The company hired a couple of men to help unload the items and inspect the damage. They told us they had never seen such damage before and they are professionals. When we arrived at the site, the employee who dropped the container was very rude, and did not even apologize for dropping the container. I would not recommend this company to anyone. We estimated the damage to be over $60,000. The company made a pittance offer of $5000. We did not expect to loss our furniture and items in such a dreadful way. And for the company to have taken no responsibility for the damages. This was definitely not a normal experience. This was not normal damage nor proper handling on the part of the company.

Cynthia Majewski

Overall our experience was fantastic! There are a few things I would do differently. First, I would have ordered one more PODS. Two PODS for a 2400 sq.ft. house with a three car garage was just not enough. Second, I would have used a local franchise office rather than go through the internet. Dont get me wrong, our contact person, Tom Halloran (I think that was his name) was absolutely wonderful. But sometimes it was difficult to reach him since he was in Florida and we were in California. Third, I would have researched the loaders/un-loaders a little better. The loaders in California were great! They had all the right equipment, enough workers, and knowledge, etc. The UN-LOADERS in Kentucky were two very nice guys but they showed up with a small hand-truck and that was all. And it broke half-way through the unload. We had an antique upright player piano that needed to be moved from the PODS to the basement. Thankfully, the basement was accessible from the outside and there was only one small step and a threshold to navigate. The only equipment these gentlemen had to move this monstrosity was brute strength and they did it with only minor damage to the vinyl flooring in the entrance. Would I use PODS again? Abosulutely!

Tricia Meredith

DO NOT use this company!!! Prior to using there pod we explained where we were located and where we were moving to. They stated no problem they delivered to both. They brought the pod to our house and we put our stuff in it... They picked it up and stored it... We moved and was ready for them to bring the pod to our new home....they said they DID NOT deliver to our new home... I was mortified!!! They had to using he beginning they did, now we have to travel there... To the pod place, rent a moving truck and unload our stuff to bring home. AND they would NOT refund us any money. PLEASE DO NOT USE THIS COMPANY!!! Liars and schemers!!!!

Johnny House

POOR, POOR, POOR, POOR EXPERIENCE!!!!!!!!!!!!! WOULD NOT RECOMMEND PODS TO A DOG!!!!!!!!!!!!!!!!!!!!!!!!! CONVENIENTLY, THEY COULD NOT PICK UP MY EMPTY POD THAT SAT IN MY DRIVE WAY 2 DAYS EMPTY, UNTIL THE DAY THE NEXT MONTHLY PAYMENT WAS DUE, AND OF COURSE THE "SYSTEM" AUTOMATICALLY TOOK MY PAYMENT OFF MY CREDIT CARD. AND OH YES THEY WILL REIMBURSE ME THE MONTHLY FEE BUT NOT THE CHARGES THAT THE CREDIT CARD CHARGES.

Wesley G Brockway Sr

My experience using Pods was excellent. From the first call, to the delivery, to the pickup. Everything went great. Pods also informed me that my town required a permit for the Pods unit. I wasnt aware of this and so I was able to be sure I was in full compliance. I also found Pods to be a reasonable way for me to store my items short-term.

john kirk

The customer service and technicians were exceptionall and very professional, will use this company again for any future moves. Highly recommend to family and friends.