Hardesty Moving & Storage Corporation

Reviews 5

RI

Richard Schillen

I contacted Hardesty Movers out of Muncie, IN to give me a moving quote from Richmond to Indianapolis. The quote was given by its owner, former basketball player, Rickie Caldwell, who since his teen years has been working for this company. It’s a tender story to listen to, and Mr. Caldwell is very mannerly and helpful when he is estimating. Now the estimate: I was quoted on 26,000 pounds of freight and 300 boxes an hourly figure of $165 + $100 fuel fee starting from leaving the warehouse to destination. It would take 20 hours, a 5 man crew, and 2 day service. The load was to spend the night in Muncie and delivered to the destination the next day. The crew consisted of 5 men on the first day, and six men on the 2nd day. The 2nd day’s crew was unsupervised by the owner of the company. I will say the loading day went fairly well with few issues. I did notice, however, that as soon as the owner left the premises two of the workers were no longer doing what I was asking them to do or becoming argumentative about my requests. More about this later. Delivery was late the 2nd day because of the early morning rain, which was a good thing as it stopped raining about the time they arrived 2 hours later. My issue with this move was that there was no one in charge, except for one worker who was the mouthy one, complaining about how tired he was and how much he was hurting as he jostled my furniture about, which I saw various times. I had antique furniture which they managed to destroy, nick, and/or obliterate. Most of the damage was hidden from me, as I kept finding pieces or piles of furniture pieces hidden in the garage among the boxes. No one said a word about the broken items. To wit, here’s the damaged list to date: 1. Victorian shelf with tiles - - - one column broken, shelf off 2. Victorian shelf for the Royal Bayreuth porcelain, obliterated 3. Gold whippet statue in the entrance, broken in half 4. Victorian music stand, the little balls on top shelf, broken off and put in a little pile in the garage 5. Victorian tilt table, table legs/support destroyed. 6. Armoire - - - corner on the upper crown missing 7. Oak buffet on third floor of old house, moulding missing, I picked it up from the floor and gave it to the owner of the moving company. He has no idea what he did with it. 8. English deco armoire, leg broken off 9. Thonet bentwood hall tree, nicked midway stem 10. Dining room chairs, scratched and rubbed against each other, leaving all kinds of marks 11. Thonet screen, hole left in one cane screen due to a finger pressing through the weave 12. Steinway L Grand piano scratched on the side Upon presentation of the final bill, which was over $389 over the estimate, I deducted the overage from the final invoice until they would make good on the repairs of the above. He said he had a repair man, but the man couldnt get to it for another 30 days. Mover had one employee that was especially bad, boisterous, complaining of being tired, knocking furniture about, and bossing the others. I did find beer bottles in the back of the house. I am sure it didnt help his moving maneuvers. Since then I have been calling the owner of the company, who told me they were cleaning the truck out and the two pieces from the armoire and the buffet would show up. He kept putting me off, when I reminded him that it had been several days that they had been cleaning the truck and would find the missing items, he went off on me, screaming and yelling, and hung up on me. In other words, he had no intention in looking for the two missing parts of important antique furniture and no intention in fixing the rest. He calls harassment that I repeatedly called him on the phone, to which he answered only twice. It is very peculiar how guilty people always claim harassment. IF YOU HAVE FRAGILE STUFF, DO YOURSELF A FAVOR: MOVE ON, THIS IS NOT YOUR MOVER! One more item: If you decide to hire this crew in spite of my warning, MAKE SURE THAT THE BOSS, MR. CALDWELL IS SUPERVISING HIS CREW. HE WAS WORKING ANOTHER JOB DURING MY 2ND DAY! HENCE THE PROBLEMS.

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MA

Manmadha Raaza

We did not have the pleasure of using the service because we had to ask the owner to get his people out of our home. The man on the phone (who identified as the guy who runs the business and in his 80s or 90s) is a racist. He ranted about having an Indian plastic surgeon who pissed him in the past & hence he now knows over the phone, that people with an accent are there to cheat him of his labor. The movers were understanding & kind. The senile owner, unfortunately should know by now what customer service is. Thankfully, I was able to get a few of my co workers (who are good humans) and we got the move done. We estimated the help that we needed to be around 3 hours. The movers felt it was more like 8 hours. The owner wanted us to pay for 8 hours & we felt we should be paying only for any actual hours of service. And thats when rants started. EDIT: (Following response) Verbatim of phone conversation: Guy on phone: "I know this is the problem with people of your culture". Customer: "What did you say? !" Guy on phone: " I said CULTURE. C. U. L. T. U. R. E." I wont argue on what kind of behavior this is, but at the very least, thats poor customer service. I ask you to take this as an opportunity to improve customer service.

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TI

Tina Sargent

AMAZING!!! I called for help yesterday and they arrived this morning 20 mins early. I had a very challenging move with an antique Chippendale desk from basement to upstairs. Not to mention 8 doorways to get through. Desk was 36" wide. Final doorway was 28". They made it through all of them plus over 2 bannisters without hitting anything. AWESOME! With great determination, communication and teamwork it was a success, thanks to Hardesty Moving. I will always call them when we have a need for extra help. Plus alot of laughs. These guys know how to work smooth and make it happen. Thanks a million!! Well worth the money! Definitely made a big job look easy:)

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NA

Nate Criss

The crew that they sent to work our move was incredibly hard working and polite. Even though they had a truck break down and had to unload that truck and reload it on another and put in a 13 hour day I never heard one of them complain. The truck breaking down in our driveway did cause some delays in logistics with other vendors we had coming in though but Hardesty made everything right by covering the costs of that Vendors wait time while they resolved the issue with the truck. I recommend their services.

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KA

Karen May

This was my 2nd moving experience with this company. I highly recommend using them. The owner and his crew are awesome people. Willing to help in any way they can. My 2nd move was a difficult one for the owner and his hard working crew. They worked through it like champs. Wonderful people. I could not be happier. Would most definitely call them again!!

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