Edward Neutz Sons & Daughters Moving

13707 Aiken Rd, Louisville, KY 40245, USA

Address:	13707 Aiken Rd, Louisville, KY 40245, USA
Phone:	+1 502-618-1902
Site:	localmoverlouisville.com
Rating:	3.9

Location

Photos 37

Reviews 5

David Doyle

Well, many months later, and were either still finding out something is missing or broken. I dont know where to start with this review. We had used the moving company that Neutz apparently took over, so we thought wed be as pleased with them as we were with the previous company. They are very friendly and seem to be very responsible, when you *first* meet them and start signing contracts. Its after the work begins that you better not take your eyes off of them: They will start moving things you told them not to move yet, but you will still have to pay for the time they spent doing something you told them not to do. That starts adding up pretty fast. They will break things. I made a list, and there are more than 25 items, which, in total added up to more than $5,000. Wow. $5 k in damage to very nice furniture, shelves, tables, handcrafted items -- and then they charge you for that much, for the moving expenses. They hurriedly put everything in the new house, not necessarily asking where to put it, so in most cases, they just put it all in the storage area in the basement. It took days to move all the things back off the shelves and put them where they actually belonged. And yes, we had to *pay* for all those hours of work they did, when they werent following directions (again) and wasting time! Even after all the months its been since our move, we continue to discover something is missing. They said that theyd report the items they had broken on moving day, after they returned to the office. I am quite positive that their boss never heard anything about items that were completely destroyed. They probably never even got written down completely. And then there was the trying to *hide* mistakes. If youre putting something together for someone and are not sure how to assemble it, dont just guess, and then break it. *But wait -- I bet no one will notice, if I just hide the broken parts by the wall, in the corner of the basement. These homeowners will never notice all the damage, until were long gone, once the move is over.*. Yes, they actually collected what they had broken and stashed it in area where they probably assumed no one would notice. Well sorry, guys -- were a lot more intelligent and observant than you think. I always pull for the local businesses and try to hire them, if possible. Unfortunately, in this case, I simply cannot recommend this moving company to anyone. Sorry, Mr./Ms. Neutz. I hope you take much greater responsibility in the future. Moves are expensive, as are broken/lost items. Most of us cannot afford those thousands of dollars to replace it all.

Caroline Hardesty

These people are a nightmare. I hired them to put my place back together after the hardwood flooring people I hired had moved everything out of the way to refinish the floors. One thing the flooring people did was remove the vent covers. Since I hired Neutz to do everything, I assumed they would put the vent covers back in place before moving my things. They did not bother to do so, and one of the movers stepped right in the hole while moving and left a huge hole in the plaster between the first and second levels. No only did the movers not apologize, but they were nasty to me about it. I asked them to leave and they stormed out, leaving my front door wide open. I called over the phone to complain and they told me it was my fault. How is it possibly my fault that the movers could not exercise basic common sense?!? I am going to have to spend $400 repairing the hole they made, and they left before doing the job that I hired them to do. Completely inexcusable. To make matters worse, they still charged me for the full hour when they were there all of 10 minutes. I have since checked their positive reviews, only to find that nearly all of their positive reviews were made by people who have only made that one review. Clearly, they have created a bunch of different email accounts and written positive reviews about themselves.

Jennifer Renner

On the day of my move, I had cash stolen from a money jar sitting on the kitchen counter and MY SONs PIGGY BANK was EMPTIED as well!! I have tried contacting this company and, of course, not one person has returned my call. I have filed a complaint with the BBB as well. Not only did one of movers STEAL MONEY, they broke and damaged items and hid it! UPDATE - I was contacted by the owner of the company after this review was posted. (Google reviews seem to catch the attention more than a BBB complaint and a phone call to the company directly.) I explained to him that, not only was I stolen from, my CHILD was as well. He offered to replace the money that was taken from both my money jar and my sons piggy bank (I did receive a check in the amount taken). He also assured me the individual responsible for this was terminated. (I hope so because to steal from a child is just low moral character. I truly hope karma finds this individual.) Replacing the money and firing this person responsible does not change the fact it happened in the first place, therefore I am not changing my one star rating of this company. The company may not be responsible for the actions of an individual, but they are responsible for holding their employees to a higher standard and the consumers trust.

DebRae Embry

We recently hired this company to load our ABF trailer for an out of state move. Although the guys were friendly and polite I certainly can not recommend this company based on their loading of our trailer. First of all there was a good 2 to 3 feet of space left at the top of the trailer. This caused us to pay for more footage in the truck than was estimated by our shipper. Also all of our cherry wood furniture was damaged in the move (Im talking big gouges out of the wood). And they packed boxes marked fragile on the bottom of stacks of other boxes. They went room by room rather than paying attention to the contents of the boxes. So fragile figurines and crafting/art supplies were damaged as well. Finally when taking apart the French door refrigerater and sleigh bed they did not keep all of the screws with the the item even though I gave them baggies which were supposed to be taped to the item. Now Im in my new home 1300 miles away trying to find screws to put my refrigerator and cherrywood sleigh king bed back together.

Crystal Williams

Wow! This company exceeded my expectations! I called around to several moving companies and Neutz Moving Co. beat the price of everyone -- significantly!! Still, I was a bit leery. With such an affordable price, surely I would "get what I paid for" and service would be lacking. Totally NOT the case. Billy and Dion showed up right on schedule. They came in, surveyed the items to be moved and then quickly got to work. I was impressed with their professionalism and the care they took with our home. They bubblewrapped a few pieces to prevent scratching and actually moved a few more totes that were not on my original estimate. They were positive throughout and actually finished ahead of schedule. Billy & Dion did a GREAT JOB (and saved us quite a bit of manual labor in the process). I highly recommend this duo and the company as a whole. In fact, Ive already bragged so much to friends and suggested they look you up when theyre ready to move!