HomeTown Tech

Address:	305 Kellogg Ave, Ames, IA 50010, USA
Phone:	+1 515-233-8324
Site:	hometowntech.com
Rating:	4.8
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–12PM 10AM–6PM Closed Closed

Location

Photos 12

Reviews 8

Matthew Cleland

To start I should explain Ive been building PCs all my life. Im usually pretty well versed in their operation and sorting out my own issues as well as family and coworkers. So when I say that I ran into a problem that had me and my network of fellow geeks completely stumped youll understand that it was something serious. I attempted repairs myself twice and continued to run into the same PC killing problem. Nothing made sense. I visited my local PC repair shop. Explained my problem and was greeted with a deer in the headlights look that inspired little confidence. I called another location and explained the issue. The tech explained to me that he would be of little help as he would just be trying the things Ive tried already and did not have the resources to test my high end hardware. Needless to say I was losing hope rapidly. Finally I brought my rig into Hometown Tech. I called the following Tuesday ( I dropped it off late on a Friday) and was greeted by the owner of the establishment. I explained my problems and he assured me he would be taking care of it personally. Throughout the day I received calls with updates as he systematically tested each individual component eliminating them as the source of the issue. Finally he located two separate but solvable issues with my rig. I am beyond impressed with HomeTown Tech. These guys are the real deal. Knowledgeable, courteous and thorough. I simply cannot praise them enough.

Nathan Allen

In addition to working with Nick to get some obscure parts, I also just purchased a new laptop from him. I am thrilled with this computer (Dell Latitude), but the reason I really like HomeTown Tech is the personal service. Unlike the big-box stores, where you have to explain your needs again and again to multiple people each time you visit, Nick is a *real person* and takes the time and energy to make you feel like an important customer (as opposed to just a faceless wallet ... coughcoughBestBuycoughcough). Heck, he even personally delivered my new computer to me in the middle of the night, at like 1:00am! (I needed it quickly and have a very unconventional schedule) You will NOT get that kind of personalized service ANYwhere else! ALSO... Nick really knows what hes talking about. Hes a very knowledgeable professional who can also answer your questions in a way that a non-techy-type (such as myself) can understand. If you need computer service, repairs, parts, or even a brand-new toy, I cannot recommend HomeTown Tech highly enough.

Mack Repair

I own a small business in Ames and there is always a lot to do so anything that make things run smoother or faster is great. I was using an outdated computer system that couldnt handle the amount of work I was trying to do. So I called over to HomeTown Tech, Nick was great he knew exactly what I needed to make my system run top notch. After a short phone conversation we set up a time for him to come look at my system. He suggested that I upgrade to a new computer. I did as he suggested and not only did he save everything from my old computer he installed every program I had before. He came up with a networking setup form me so my two computers can be linked together as well as with the printer. He made everything so easy! I cant believe how great and fast this new setup is. Anytime I have ANY computer problems I just call him. He is local and his prices are above fair, the same thing I bought from him Best Buy wanted $300 more for after there "Installation Fees". Best computer support you can hire!

Walter Rollman

Asked for a couple of different services. One involved recovery of data from an apparently failed external drive. An estimate by a competitor was over $900, which I declined, and the drive was returned to me in pieces. Nick agreed to give it a try and successfully recovered the data for a very reasonable price and by the promised date. Encouraged, I gave him a crack a desktop computer I thought would benefit by a clean install of Win 10 instead of the compromise Win 7 upgrade. Again, the work was done as promised for the advertised price. A follow-up visit to deal with an added detail was met with quick, courteous service to finish the job. Nick and his team work hard to assure they dont over-promise. They explain pricing and procedures carefully, and care very much that their customers are informed and satisfied while they try to keep a going concern going. Very pleased to know theyre available and reliable.

Thaddaeus Harrington

About the only negative I could say is that they seemed a little slow. Ive never taken my computer into a repair shop before and not gotten it back by the next business day. With Hometown Tech it took until the next business day for them to let me know what was wrong, then another four days to fix it. This was slightly inconvenient since I need it for work, but I made due. Otherwise, I have nothing but glowing things to say about my experience. Their staff was incredibly friendly and professional, and so helpful. They let me know every step of the way what they were doing and the cost, and even let me know of a secondary problem my computer had that they could fix for minimal cost. Highly recommend, Ill definitely be taking my computers back to them if I need help in the future!

John Kazwell

Hometown Tech did a great job updating our Mac Desktop and a Mac laptop. My son is happy he can play games on his computer again, and we did not have to purchase a new one. Our desk top is running much quicker. It no longer freezes on us. We were very happy with Nicks communication skills. He did a great job explaining some technical information to Janet. He always kept us informed on the progress of our project. We had an issue with the memory card installed (bad card from the factory). He came out right away and installed a new one for no charge. They even followed up a couple of months later to ask if we were still happy with the work performed.

Sarah Ashby

Not even a day after getting my brand new HP laptop in the mail it broke on me. HP claimed it was a hardware issue and said I needed to send it in for repairs which would take ANOTHER 2 weeks to do. Hometown Tech was able to identify and fix the problem in less than a week for around $100. It wasnt a "hardware issue" like HP had wrongly assumed. They also cleaned out some overlapping/unneeded extra programs for me and explained everything they did in terms that I could understand. Great customer service all-around, and the follow-up call was much appreciated! Also, who wouldnt Love snuggling with an adorable old pup while waiting?!

Victoria Benson

I purchased a PC, with custom parts, and tried assembling it myself, and it absolutely would not power on after several hours of trying. I called Nick from HomeTown Tech due to the great reviews he had online, and Im so happy I did. He fixed the computer so quickly, and guided me to what I did incorrectly in the most constructive way possible. The computer got fixed less than 24 hours, and it runs perfectly! Nick is fantastic, and I highly suggest anyone to call this company for any computer problems they have, no matter how difficult they may be. Hes extremely knowledgeable and efficient! Thank you, Nick!