Computer Repair Des Moines

5911 Meredith Dr Suite C, Urbandale, IA 50322, USA

Address:	5911 Meredith Dr Suite C, Urbandale, IA 50322, USA
Phone:	+1 515-897-0775
Site:	dsmpcrepair.com
Rating:	4.7
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–2PM Closed

Location

Photos 6

Reviews 6

Leslie Li

CAUTION is definitely needed when you are considering this repair store cos they would have given you defective parts to put on your laptop or computer. They would PROMISE you to give you a new part, but NEVER call you back!! My laptop screen had cracks so I decided to go there to have my screen replaced after researching the reviews online, thought it would be a reliable store. Few days later I went back to pick up my laptop, expecting a good working, new screen on my laptop, but I felt very uncomfortable just by looking at the screen. It was like all the pixels were popping out when the screen was not turned on, and when I turned on the laptop, every thing on the screen was so blur. Few seconds later, the screen showed spots on the surface, making the mouse impossible to move because its a touch-screen. Now it is still doing this from time to time. So I asked the store owner Brice if the screen was purchased from Lenovo (which is my laptop brand), he said it was with confident (I really don understand how could he lie so good). I asked for the receipt from the screen to prove he did purchase the screen from Lenovo. He went back to the repair room for a while, and said he didnt have it because the receipt didnt come with the screen(??????). I decided to trust (WRONG MOVE!!!) him and said I would try this screen for a couple days to see if I can get use to it. In the following days, I showed my screen to almost everybody I know, they all confirmed that theres something wrong with the screen. My eyes were getting more uncomfortable. I called Brice, said my eyes hurt, asked him to replace my screen. He later admitted that the screen was DEFECTIVE, and promised he would order a new screen for me. So, I decided to trust him again (WRONG AGAIN). Now it has been THREE months, Ive asked him several times, he said the order is one the way. COME ON, THREE MONTHS already and you said its still on its way? IS IT WALKING HERE BY ITS OWN??? I just cant wait any longer for a screen that is never gonna come, cant believe in a person who is a total liar. I spent a total of $376.72 on this store, $291.72 on the screen and $85 on labor, this is what they gave me. A defective screen and a never reply phone line.

Phillip Wagner

I read all the great reviews and decided to give them a try. I had them repair my laptop and build a desktop computer for music production. My laptop needed the case repaired and a damaged keyboard replaced. When I got it, I was impressed with what a great job they did fixing the case, but when I got my laptop home, I realized the screen had been damaged. There are now several bright white patches on the screen because somebody poked the screen too hard. There are also "scabs" on the screen which looked like they had been exposed to high heat and melted. For the custom desktop computer, I had some part specifications from another website I had them use (I was still flexible). But when I got it, it was missing both a sound card and a Wifi card. The motherboard had a built-in sound card, but it didnt work for me, as I needed specific driver compatibility with the software I use. So I had to order a Wifi card and a sound card on my own so they could install them. I talked to them again, and they said they would charge me for installing the sound card. (They already charged me four hours up front for just putting the computer together.) Please call someone else. Update: They offered to install a new screen on my laptop, but I will not be changing my review.

Jonathan Dagnillo

I cant believe these other reviews are even real. I took my laptop in to get the motherboard replaced. It took 40+ days to repair it, during which I had to constantly hound them once a week (they never once called me ever for any reason). When I did call, they would tell me that a part was taking longer to order, or sometimes that my laptop was magically ready just that very moment that I called (spoiler: it wasnt ready). The first time they told me it was finished, I turned it on and found that the display drivers had not been installed (a bad thing that is very obvious), and that they had replaced my keyboard with one that had the wrong shift key and a sticky space bar. Weeks later, after they finally replaced the keyboard with a correct and functioning one, I called to ask if it was ready and they said it had been for days. The only good thing I can say is that they gave me back my $75 deposit for my troubles, but really all they had to do was call me and explain what was going on and I wouldnt have been nearly so mad.

SR Maxwell

Computer Tech Bryce was very friendly and knowledgeable, he answered all my concerns before offering to repair my Kindle Fire. An hour after I dropped it off he called to let me know it was a simple repair and that it was complete. Ive brought him several laptops since and hes prompt and spot on with repairs of my laptops as well. 1 laptop needed completely restored due to viruses and cookies put on by my nieces. 1 laptop hadnt charged the new battery since I purchased it but I had never sought warranty work. The battery now charges and holds after 2 years of non use.. 1 laptop had Rosetta Stone on it and I wanted it moved to another laptop, which was confusing to me because of all the copyright requirements of Rosetta. He transferred and confirmed program is working. Highly recommend Des Moines Computer Repair scot r

Dylan Muller

The people from this establishment that I talked to were nice and friendly, but my laptop repair went badly. I went in to have them repair my Lenovo y400, which took much longer than expected. It ended up being an issue with the motherboard, which wasnt easily replaceable, but that is not why Im leaving a negative review. A few weeks afterwards I started to take apart the laptop to save the hard drive for something else and I noticed that the frame of the laptop had been broken. There was a screw placed under a manufacturer sticker that the technician must not have realized was there when taking the laptop apart. I realize it was a dead laptop, but someone definitely should have mentioned that they broke the base plate of my machine.

Kim Magalski

We were told it would take two days to replace an iPad screen, but took 7 days. We were called on the 4th day to see if they could put a different color screen on it b/c they didnt have the original color in stock. Really? 2 days after it was supposed to be finished - now youre calling? They were $20 cheaper than others, but we also had to take it back b/c now the home button activates if you press anywhere on that side of the screen. Save time and frustration - go elsewhere for tablet repair, even if its a little more expensive. Fixed computer that was shorting out for $85 which was a pretty good price. Perhaps just take your computers there, not your tablets.