Dymin Systems

3970 NW Urbandale Dr, Urbandale, IA 50322, USA

Address:	3970 NW Urbandale Dr, Urbandale, IA 50322, USA
Phone:	+1 515-276-7447
Site:	dyminsystems.com
Rating:	4.7
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 10AM–4PM Closed

Location

Photos 85

Reviews 4

Kyle Huegel

More like 1.5 stars, but round up to 2 because Im nice. These guys will try to save a buck in any shady way possible in order to maximize their profits. For most people who dont know the ins-and-outs of computers, they might be a good place to get comprehensive service and repairs, but I know at least a little bit about computers and could tell they were repeatedly cheating me. I simply had a broken hinge on my laptops lid… when I took it to them I specifically told them to fix that issue and NOTHING ELSE, since my computer was otherwise working great and I know how some places like to magically "find" all sorts of issues just to rack up the charges on customers. The lid issue was fixed after a full week, but they installed USED parts, and this is on a computer that is only one year old (there is NO WAY they could not have found new parts as far as Im concerned). These used parts were obviously worn and not at all like-new to my eyes (scratches/scuff marks on the backing of the lid, for example), the first instance of them trying to make a few extra bucks. When I picked the computer up, it was all of a sudden much slower than when I took it into them (it took over 10 minutes to start up, something that only took about 2 minutes before I brought it in to them to be serviced). This issue obviously needed to be fixed, and when they looked into it they told me I needed a new hard drive, which would cost $60. I asked what they had done to cause my computer to turn into molasses, but they would/could not tell me anything. After they put the new hard drive in and were attempting to copy my files over, they realized I had a lot more data than the typical person might have since I have tens of thousands of photographs and several drone video files. This lack of hard drive space was only an issue because they sneakily tried to put in a 500 GB hard drive to replace my original 750 GB hard drive without telling me about this size downgrade. One would expect to have their computer returned to them with the same specifications that it originally had, but instead they tried to sneak a smaller hard drive into my computer… another example of them trying to make a few extra bucks. I complained and they easily could have upgraded me to the hard drive size that I originally had, but said they could not do so without an extra charge. Also because my hard drive had to be replaced, all of my applications were uninstalled and caused me several days of inconvenience of reinstalling everything. Their excuse for all of these issues was that the typical customer gets confused by computer lingo, and because of this they try to keep things simple and not tell the customer all of the nitty-gritty details. Thats understandable and fine if they are honest and not pulling shady stuff, but the only problem with this is that I know enough about computers to realize they were cheating me on several occasions. Like I said, this would be only a 1 star review except they tried to make amends after I made it clear to the manager that I was unhappy and gave me a $50 gift card and transferred all of my data free of charge to make up for all the nonsense I had to put up with (and likely to dissuade me from writing a negative review like this). For me, a simple fix ended up taking almost 2 full weeks before I got my computer back in my hands in working condition, and even then it took me another 3+ days to get everything organized like I had it before I took it in to Dymin Systems and I was left with a hard drive that is 33% smaller than I started with (and almost completely full as soon as I got my computer back because of the amount of files I have). Do not go here if you dislike being cheated by a company just so they can maximize their profits in a shady way. I was able to tell I was getting cheated, but I have a feeling the average customer would not even know they were getting screwed. Ill be going elsewhere for future computer repairs or service.

Carla Brown

I have NEVER had such wonderful customer service from any company. I purchased a used printer from them off eBay (the same model as my old one that died). Great price and free shipping and a 14 day return policy!. It got here while I was out of town and my husband put it in my office. When I got home, I set it up, put my ink in and it turned right on and printed a black test page but would not print in color. I reset the color cartridges - no luck. Ran the alignment and print head cleaning - no luck. Bought new ink and still no luck, so I sent a message stating the problem and went to bed. The very next morning before I could even call the company, I had a nice email from them and a complete refund in my PayPal account. I was shocked. I had it boxed up and got a message telling me that I did not need to send it back, I could keep it and try to fix it or whatever. I would highly recommend Dymin as a decent, honest company who knows the meaning of customer service and stands behind their words! No arguing, no demanding proof, no send it back and we will recheck it - just a we are sorry it did not work and we made it right. I have NEVER had such wonderful customer service from any company. I hate I had to buy a printer locally, but had work that needed color printing immediately and could not wait to have another one shipped.

Clint Dudley

Had Dymin build the computer we use as a server at work. They suggested mirroring dual hard drives in case of a corruption, which actually happened about a year later. We took it in, being unable to process invoices or estimate work until it was fixed, we had to pay extra to put it ahead of everyone else, which I think is unfair to people who were there before us. As it turned out, the board used to run both hard drives failed, and corrupted 3 week of data. The response we got is that we should have had Dymin remote backup service, and additional cost and a product we were unaware we might need with mirrored hard drives. I understand that parts fail, but we specifically asked for a system that had redundant backups, and werent made aware that our system could suffer a complete failure with the loss of one component. We now use a different local company for our computer needs.

Anonymous User

Put the wrong operating system on my nearly brand new laptop; didnt put my keyboard back on correctly; scratched surface of laptop; area where they had to remove the keyboard to do the repair has several scratch marks and damage; then didnt properly install operating system. I recieved messages that the key code was invalid. When I finally had time to return to Dymin, the employee tried to tell me my laptop was infected. I had to get nasty with him before he fixed it and confirmed it was indeed their error. I took my laptop home and ran my protection softwares and sure enough, not infected. If I had known they were going to be so careless about my property I would have taken it to Best Buy and waited the 3-5 days for services if it meant my property would have been better cared for.