Chipheads

Reviews 7

FR

Frank Elliott

Ive had desktops, laptops, and windows 10 update help and repairs done by them over the last ten years or so. Every single time they have done all that we asked and more. Theyve also given me very valuable detailed advice on motherboards, graphics cards, processing power, and RAM memory to buy in a video editing computer I wanted to build. Even sent me to a computer shop that they knew did an excellent job with that kind of thing. Most recently they helped me with updating several desktops and notebooks to windows ten. I brought the computers in when I was stuck and they advised me of what to do without charge. They even diagnosed a hard to find slowly failing hard drive that was making one long and frustrating upgrade attempt to windows ten just about impossible. I knew something was wrong with a valued desktop I had been trying to upgrade for almost four months unsuccessfully and had just about given up. I expected nothing, but they found it a kind of on and off flaky issue with the hard drive by running the desktop an entire day, evening and morning and finally noticing it had started to make a difficult to detect rubbing sound. I was very, very relieved when they called me about the low volume but strange sound. That day I purchased a replacement hard drive and they installed the new hard drive and windows 10 upgrade and at a very reasonable price. Very few repair shops would have spent the time or payed that much attention to one customers weird little problem with a supposedly easy windows 10 upgrade. They did and that is very rare. Needless to say, Ive become a regular customer gradually and more and more willingly. Whats even more wonderful is they are always honest and warn me against spending unnecessary money that doesnt make sense given the age or capabilities of a computer. Im a long-time computer owner and user and sometimes become too personally attached to my machines. They are also willing to talk with me to help me have a better understanding of how to solve issues on my own when I dont know where to start. The result is that when people talk to me about needing a repair or help I send them to Chipheads for honest, knowledgeable, and unbiased advice. They are a very well-run and customer focused company interested and dedicated to their customers needs and always make an extra effort to volunteer help and advice that means even more to me.

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MD

MDuea

My laptop decided to randomly not turn on. I went to Best Buy and they said it would be $89 for a data transfer, and they didnt know what was wrong with it. I decided to try a different place (Chipheads) and since they were my last stop and were right around the same price, they got my business. I dropped it off on a Tuesday, and they quoted me $99 for the diagnostic, which also included backing up all my data. I decided to check in on them after 6 days, so I dont know if they would have hit their timeline (but I assume they would have), and the tech was currently working on it so they called me back in around a half hour. My motherboard was fried (something I wasnt willing to pay for getting fixed) and they offered to encase my hard drive for an additional $20. All in all, $120 for an external hard drive and all my data back -- in my opinion -- was worth the money. Id recommend them, and theyre a small local shop, so I love that.

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Justin R

I have used Chipheads several times for various issues with different computers at my business. I havent shopped around for price, but I have never felt that Chipheads prices were unreasonable. On several occasions I have had a technician from Chipheads come to my business and each time they have been very quick and been able to come out either the same day or next day and have solved each issue during the first visit. This week my computer wouldnt turn on and I called Chipheads and described the issue. They were pretty sure they knew what the problem was before I brought my computer to them to fix. They promised my computer would be fixed within 1-3 days. They called me back the same day and told me my computer was fixed and ready to be picked up. The price was the same as the estimate I had been given and now my computer runs like new! I will definitely keep using Chipheads for any computer repairs.

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MA

Matt Stokes

Let me set up the scenario: Struggled for two days with my work laptop running slowly and exhibiting many annoying symptoms. Dropped it off at Chipheads returning home deeply annoyed and guessing that I would be using my older back-up for 3 days. I had previously had them tune up that laptop with this the first real run. Next morning I was amazed at how well my backup ran putting me in a much better mood. Later that morning they called that the one they had was ready for pickup. Got there, no mystery bills a pleasant man that spent time giving me advice on defense options from malwear and viruses. This laptop works better than it ever has due to them removing programs they knew I didnt need. Great team member for small business and people who have a critical need for computers that work well! Thanks Chipheads!

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Snow Sota

A+++ I originally brought my 27" Mac to the Apple Store for a week and the Apple Store couldnt figure out what was going on while Chipheads knew right away. They were able to identify my computer issue as soon as I walked in within 2 minutes of plugging it in. They had the part ordered in no time and my computer back to normal in less than a week. Great customer service and knowledgable staff. Id recommend skipping the Apple Store and taking your mac directly to them if you are having a problem cause they can get your problem fixed stat and skip the long line at the Genius Bar. Hands down the only guys I will take any computer to in the future! Chipheads are my Mac Experts going forward!! Thxs Again Guys!

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Brian Mei

I found the power jack was broken and a small transistor fell off when I took apart my MSI S6000 laptop trying to repair it. The power jack was mounted on a I/O card instead of on the motherboard. It is very hard to find a replacement on ebay. So, I had to fix the I/O card and power jack. I had a hard time to replace the power jack on the I/O card, and solder the transistor back on. Jerry took a great effort to fix it with a reasonable price. I really appreciate his help, and kindness. This is a great store, and the people there really try to help.

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Anonymous User

I brought my machine into this place. After about 3 weeks, and absolutely no answers from them, I picked up my machine. I really didnt understand why they felt the need to neglect my machine - But it was quite strange - I guess my problem was too difficult, or too time consuming - But I called another company, and they took care of the problem is less than a week. I guess I dont really have a true review of this place, other than that they wasted my time. I wouldnt recommend them.

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