U-Haul of Coralville
| Address: | 2601 2nd St, Coralville, IA 52241, USA |
| Phone: | +1 319-338-2021 |
| Site: | uhaul.com |
| Rating: | 2.9 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 6
SA
Samantha Sheppard
We asked over and over, time after time, whether the price they quoted us a month ago was the ABSOLUTE TOTAL. We asked if that was the total cost of: -getting the UBoxes -getting them shipped to our first apartment -getting them stored for a few days -getting them shipped to our new apartment -plus any other taxes or fees. I asked at least three separate times, and so did my husband. They repeatedly told us that was the ABSOLUTE TOTAL. Come to find out, that did NOT include the delivery fee for them to bring them to our new apartment. They said it will be another $229, plus tax (and they said our previous quote did not include tax, so they added another $30 today). So we are paying about $280 more than we were quoted OVER AND OVER. And they conveniently mentioned this just AFTER they placed the giant UBoxes in our parking lot (not before that point, or over the phone, or in an email, or online, for the past MONTH). Also, in order to get your contact, you have to find the right page on their website, fill out a form, pay them 10 more dollars, wait two days, and they still DONT even guarantee that they will be able to FIND your contact. A woman on the phone said shed email me our contact, but all she sent me was a dollar amount. Not what that dollar amount included, or the terms of the UBox rental. I spent over an hour, talking to over 10 employees in 2 cities, just to confirm that our boxes were coming to our new apartment. Finally found out they were NOT, and it also took that long for anyone to tell me where our boxes even were. In 2017, I expect almost any employee to be able to look up basic information like that.
DA
Darcy Sturdevant
Reserved a 17 truck and was given a 14. Called 4x to speak to a manager about this but never got a call back. One rep even went as far to say "Why does it matter? Theyre both the same price". Obviously we wanted the 17 truck for a reason since we wanted to gather all of our things in one trip to cut down on mileage and gas to put back in. The only way we were able to file our complaint since the manager was not calling us back and the last rep we spoke with said that we had in fact ordered a 14 truck (when I had the email confirmation on my phone that said differently) we used extra mileage just to go to the Coralville Uhaul location at 5:55 p.m (when they closed at 6 since it was Sunday) to speak to the person who gave us the incorrect truck and show them our email confirmation. They knocked the cost for mileage down to .40 some cents per mile and took $10 off of the rental truck but it was still a terrible experience. Wasted the entire day having to make extra trips back and fourth between towns, having to stress about how much everything was going to come out to be (gas, mileage, etc.) and not being able to actually talk to a helpful person on the other line at Uhaul. Not to mention when we drove off from the lot initially they left the door open in the back and the metal dolly was barely held in my a screw. Luckily we stopped at Costco and saw that they had not closed or latched the door. Would not recommend this Uhaul location to anyone.
JA
James Clapsaddle
Worst service I have ever had. They have little people working there and all are under educated. They do not care about you or your vehicle. They will up sell you and make it seem it is the best for you. I got a 5x9 trailer and hauled my Rocket to TN in the Appellation Mountains. Also, I had the right connector but they told me it was wrong and charged me for a WTF is this connector. 4 flat trailer connector. There trailer kept blowing my fuses too or it was the !@#$ up job on there wire they made. I did not feel safe at all. Pushed my truck to the max to keep 55mph on a flat ground and TN/NC is no flat at all. Love that area. They had a 4x7 trailer that would have worked best. The ball kept coming loose on my truck and they installed the ball too. The Maryville location in TN said it would cost me $800 to drop the trailer off there. I was going to haul my rocket in the bed and unload is somewhere. When I talked to the manager at the Cville store. He could careless about anything I told him and showed him. Very rude and unprofessional. Please do not rent from here. Your seriously, better off going somewhere else. Budget if that is still around or not. I am looking into buying a trailer myself.
CA
Cat M
I arrived to get my truck 10 minutes before the rental time and heard the employee giving away the last 17 truck. I thought he must have meant the last one that wasnt reserved. We waited in line for over 20 minutes so by the time we got up to him we were in fact late and that was his reasoning. They offered to give us a 26 truck for the price of the 17 because of the error but that did not work for us because the street we moved to is narrow. We waited until another one would be back at noon. Went back at 11:30 just to be safe and they gave away our truck again! We ended up using a 10 truck and it was too small but they comped us on the gas because we had to make two trips. We thought even though they screwed us with the truck they tried their best to make up for it. Well a few months later I noticed that we had been charged 3 months in a row by UHaul. We got a refund but with all these errors I dont trust the place much. Not very help or friendly staff and VERY unorganized.
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Anonymous User
My husband went in last night to see about renting a car trailer, after listening to the employee on what was clearly a personal call (and my husband calling out several times fr service), my husband finally called the U-Haul 800# and asked to be connected to the Coralville Store. Husband then listened to the phone ring and ring and ring. 800# operator tried to reach the store twice, and then tried to tell my husband they must be busy. Husband told her that he was standing in the store, listening to them let the phone ring. Employee who finally came out to help him was not helpful, and wanted husband to call some other division of the company to make his reservation. Husband took his business elsewhere. HORRIBLE Customer service.
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M. Herndon
Not just for renting - great for RV folks! We just bought a new travel trailer and towing vehicle. As total novices we needed lots of help and advice. These folks hooked us up with everything we needed and for a fraction of the cost that the RV dealer would have charged. If you have a new trailer and need some exceptionally knowledgeable advice ask for Blake at Coralville Uhaul. Other staff are also very helpful and great to deal with. Be patient because they are very busy, especially at beginning and end of UI semesters. Towing safety is worth the time it takes to both install the right equipment and have it explained. Blake took extra time to fully explain what we needed to know about how to properly use our new equipment.