Hawkeye Moving Services Inc

2820 S Riverside Dr, Iowa City, IA 52246, USA

Address:	2820 S Riverside Dr, Iowa City, IA 52246, USA
Phone:	+1 319-688-5440
Site:	hawkeyemoving.com
Rating:	2.8

Location

Photos 13

Reviews 8

Maggie Shirley

I recently made a purchase through Wayfair, which is an excellent online furniture store. They alerted me with an email explaining that my item would be delivered through a local moving service. I was given an expected time frame and told that I would receive a courtesy phone call 30 minutes before delivery. Maybe the two moving guys are new, but I did not receive a call but had seen an unmarked moving truck a little bit down the road. I hadnt thought anything of it as I had not received a courtesy call. It is about 30 minutes after my delivery window so I call this moving company to check where my package is. After waiting on hold, I am told they are unsure where it is. I decide to look on the other complete opposite end of my apartment. Low and behold, there is a massive package with my name on it. I call and am told that they did a standard delivery and delivered it to the address given. But, I know this is inaccurate as they did not delivery it to the apartment number, but left it in the middle of the apartment stairwell on the opposite end of the apartment blocking off part of the stairwell, which is a fire hazard. I know that the apartment number was given as I have ordered from Wayfair before and have not had issues with other moving companies they have used. I then asked if they could come back and delivery it to the correct address and was told no, they are now out of the area and cannot come back. Fortunately, I live in a wonderful apartment complex and went to the managers office, as I was worried about the location of the package and it being a fire hazard, and some of the maintenance men helped me carry the package to my address. I have written Wayfair of my complaint and have asked them to avoid this moving company in the future.

kellie witham

Unfortunately I have to agree with the Better Business Bureaus D- grade. Due to a lack of professionalism and helpfulness. I waited ALL day for their delivery which was arranged the day before via Lisa. She said the movers will be at your home between the hours of 1-4pm. When they didnt show up, and after not receiving a phone call regarding my delivery by 4pm, I called. I was told the delivery person tried to deliver the furniture twice to my home. A home where I have four dogs that bark at the wind, and four children in the house watching a movie. I was never met by a delivery person at my door, I would have known. I had a friend over and we were looking for the truck all day, as it was going to be quite a moving event, as the furniture was going on the roof top. I was told I would have to reschedule the delivery as the driver was heading home! I was later hung up on by Lisa after she had-had enough of my inquisitions regarding which house they went to, as it was not mine at 2pm with nobody home, as she insisted the driver told her. I had a crane waiting for the furniture to be lifted, and was VERY disappointed with their judgement calls. I was never called the day of the delivery or when the delivery person was "at my door" twice! Lisa said they didnt have my #, even though I was called numerous times on my cell and home phone the day prior to set up the delivery?? I am not impressed and hope to never have to deal with this company again.

Richard Lass

Total incompetence and lack of customer service sums up my experience with Hawkeye Moving Sevices! My first order was in early November 2015, and they scheduled delivery on 12/22/15 after I called them. They didnt show, didnt call, and when I called after the end of the delivery window I found out they had lost the order. I reordered on 12/30, and they lost it again. I reordered on 1/19, told Home Depot and Non Stop Delivery, who contracts Hawkeye, that I needed delivery on my schedule after I had spent approximately 25 hours between waiting at home and making phone calls trying to get my cabinets. They refused and told me when you would deliver it, at their convenience, with a 30 minute call ahead. 30 minutes before the end of the delivery window I called, and was told the driver would call me with an ETA. At the end of the delivery window I called again and was told the same. 45 minutes after the end of the delivery window, I got home and found the cabinets in our driveway with snow in the boxes and frozen to the ground. Upon inspection, I found one of the cabinets was broken. They dont return repeated phone calls, they dont follow through on promises, and they dont make any attempts to accommodate customers that they have mistreated.

LKC

Worst service ever. I got a call on a Thursday saying the delivery would be between 10:30 and 12:30 on Monday morning and I would be called 30 minutes ahead. Next, I got a call at 8:13 am on delivery day saying they would be there at 8:20. I did not receive a call 30 minutes ahead and the window of delivery was not even close to what they scheduled. When I called the office they told me the woman that made the schedule was on vacation. No apology. Lowest level of service possible.

Kama Dodge

I recently had a small move (3000 lbs) from Iowa to Texas, and Hawkeye Moving Services (North American Van Lines) was responsible for the loading and logistics of the move. Robin was fantastic about keeping me appraised of cost and pick-up/drop-off times. The movers were professional and on-time. Nothing was broken or lost on delivery. I strongly recommend Hawkeye Moving Services for local or inter-state moves.

Nathan Kelly

Worst than Fair. They are very unprofessional. They Lost my appliances then called saying they could deliver them 3 days after finding them. They then set up a time to deliver them between 12-2 but didnt show up. I still do not have my items. Worst customer service ever. They are not on time and they do not provide moving services you paid them for!

Michael Bourgo

Packers were quick and efficient. Loaders likewise. A friendly and courteous bunch of folks. Our load arrived complete and undamaged. I would recommend this company without hesitation.

CoreyThePilot

1 hour late. Not much to complain about though.