M & W Mini Storage

2001 Grand Ave, West Des Moines, IA 50265, USA

Address:	2001 Grand Ave, West Des Moines, IA 50265, USA
Phone:	+1 515-650-6255
Site:	storagefront.com
Rating:	3.6
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5PM 9AM–5PM

Location

Photos 11

Reviews 7

Jack Boettcher

I have rented space from this facility going back to 2004 when my oldest son attended college at Iowa so over the course of 11 years with payments totaling close to $6000, I store my $500 worth of goods. I know- Stupid me. I set the payments up to auto pay from my checking account so in that time there may have been an instance where the payment was late due to an expired auto payment but 99.9% of the time they get paid every month on time. In October, I received a statement which I do not get every month, showing a balance of $0 due.I figured over the course of 2-3 years, I had made an extra payment in there and so I cancelled the auto pay for November 13 and resumed in December. Last week was Thanksgiving and we went to Chicago to visit that oldest son. When we returned home, a voice mail was left on the home phone, (yes another waste of money) saying our storage unit payment was overdue and the unit will remain double locked until the payment in addition to a $10 late fee was paid. I called the facility and said I was sending an auto check on December 3 and would send another one by the 13th to cover December charges. I had requested that based on my longevity, that the $10 late fee be waived. He looked at my records and said I had only been here for the last 3 years. I said thats how long I had been in the smaller storage room but had been there since my oldest son was in College 8 years ago. (Turned out to be 11 years as I thought about it.) It was not about $10 now even though I may have read the invoice/statement incorrectly, it was about customer service and showing you appreciate your customers. A simple gesture to show them appreciation. He said he didnt have the authority to make that decision. So I asked how I could talk to the manager/owner. I came by the next day to talk to the manager and she basically told me the same thing. She said she "cant" make the adjustment for $10. Since she was the manager, I asked her is it that you "cant" or is it that you "wont" make the adjustment. An empowered manager should be able to make any adjustment to keep the customer satisfied. The $10 is not a big deal to me financially but the principal of customer service is a big deal. If this is how they treat a customer that basically pays all their bills and comes 2-3 times a year to load or unload holiday decorations, how will they treat a person that perhaps has not paid for an entire month. How long before they auction off the contents? In this age of instant communication, I could have been notified by email or call my cell phone!!! Dont double lock my unit because I am 10 days over payment. I hope the online review was worth the $10 late charge. This has now turned into Storage Wars.

The Man

Perfect customer service! manager was more then helpful in assisting me find the right size unit. Contract is very clear and to the point. And Matt Cunningham, I bet if you paid your bill on time and anyone else crying about late fees and such, things would be much smoother. Welcome to adult life, you have responsibilities. Businesses are in business to make money...HELLO!!! As I understand the law, if I owed a storage facility and you didnt pay your bill, I would sell your stuff as fast as I could. I wonder if there is like a BBB to report stupid people to. Watch out..do not talk or deal with this person, they are stupid. You crack me up Matt..lol

Ronald Price

I have a 5x5 at this place. It runs me $44 a month. I went here because of the close location and the fact that it is very secure. I would recommend to anyone looking for a cheap place to store a few items for a while. In my case I had to get a storage unit or not have the ability to park my motorcycle in the garage. The parking lot is a bit run down but the units are great. The person I signed paperwork with was very friendly.

Paige Adams

I love this place. Been a tenant for over a year. They are nothing, but courteous and kind. They know me by vehicle and name. I would recommend to anyone. I rent a small unit for $45 mth. Well kept and looked after.

Sue Dickman

The unit was clean, the rules were clear and the managers were friendly and professional.

Jackie Pezzetti

Best storage place and great prices!

Susan Johnson

Helpful workers. Inexpensive