Genesis Health Club

13370 S Blackfoot Dr, Olathe, KS 66062, USA

Address:	13370 S Blackfoot Dr, Olathe, KS 66062, USA
Phone:	+1 913-829-4503
Site:	genesishealthclubs.com
Rating:	2.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 1

Reviews 6

Jathan Brensing

I am writing this in hope that it will be reviewed by Genesis Corporate. Only been there for 6 months but it is overcrowded for the amount of equipment present. Aside the point, my main issue is the ongoing challenge for them to charge the right amount of monthly and personal training dues to the correct card on file. Between the monthly membership dues and personal training purchased, they have messed up charging my card not once, but three times and expect a fourth. Every time they messed up, I contact them and they told me that they would fix the issue. That did not happen. Mischarging my account does not affect them in anyway, but it does affect my bank accounts. Due to the incompetence of the management and staff, I imagine I will have to change my bank account numbers since they can’t seem to get it right when charging payments. Every time they messed up, they said it would not happen again and I get the same result every time. This particular health club lacks skilled management to provide structure and training to its staff, resulting in poor customer service. I have been in management and whether it is a big issue or a minor one, you want a happy customer so bad reviews like this won’t happen to damage their reputation. I have been a member for only six months out of the two-year contract but I will definitely be looking for another health club. The bad thing is once I cancel my membership, I will probably still get charged due to the lack of communication and novice personnel. I know I will have to pay more monthly at another gym, but I will have a better professional result and not have to worry when the time comes around for the monthly payment. Sometimes the best business practice is to just make a wrong, a right! Ok so I decided to hold this another month before posting and guess what….Charged the wrong card again. Also amazing that no matter when you call in the manager is never available.

John Keith King

As gyms go I rate this 24 Hour fitness Location (Genesis Health Club as of June 15th, 2016 see photo) I rate it slightly below average. As I cannot give 2.5 stars Ive rated it a two for the following reasons. 1. Checking into the club has always been a problem. When it was a 24 hour fitness it was necessary to use a fingerprint scanner. I cannot think of a better way to transmit disease (like the flu) than to have every patron touch the same physical scanning device. Now that it has been bought (see photo) by Genesis a great many people are not in the "system" that is used, like myself. The photo with the line of people is not because the gym suddenly became real popular rather it is because the new check-in process doesnt work. Genesis is using a bar code to scan people in (I applaud less disease transmission). 2. The general workout area is packed tight and I mean tight (see photo). 3. There is a hot tub and sauna area. 4. There are locker rooms and shower facilities. 5. A lot of the aerobic equipment is broken. It is just left in place as though it works when in fact it is a boat anchor. 6. In the summer months like now (June 22, 2016), the club is poorly air conditioned. Although I suppose your there to sweat and believe me you will. Please see the photographs I have taken to support this review.

Justin Long

Be 100% sure this is the gym you want to work out at they will fight you tooth and nail when trying to cancel your membership. It will be an unpleasant struggle trying to cancel your membership. With that being said I had canceled my membership with Golds Gym on 119th right before GENESIS HEALTH CLUBS acquired them and they didnt have documentations that I actually canceled with Golds so they continued to charge me for a gym I wasnt using. So I then canceled my bank account so they would not charge me any longer. Then I start receiving collection calls from the Facility in Wichita. I explained to them that Ive never been a member of GENESIS HEALTH CLUBS I canceled with Golds. She said when the purchased Golds they acquired me as a customer and I still need to pay them. I then drove down to 119th to cancel and they had closed the GYM. I drove to the next location to cancel and was told I had pay my back dues before I could cancel. I ended up settling for $90. On a side note this location appears to have nice equipment. Just be sure this is the place for your because they come up with all sorts of reasons why you cant cancel your membership.

Matt Leisure

I was a member here for 6 months. Not a bad gym at all. I never experienced any waits for equipment except for the leg press and pec deck. The locker room is entirely way too small though. There is not enough surface area to change without bumping into the guy next to you. There also seem to be plenty of open lockers at fist glance, but youll find that most of them have cleaning supplies or stuff that people have thrown in them. The showers also offer very little privacy, and there is no towel service which makes showering at this gym very inconvenient. It does have a nice big hot tub, but when you use it you instantly become the center of attention for everyone in the club. Its not private at all and everyone stares at you as they walk past. Needless to say I only used this amenity once. That was enough. Overall, if you are just looking for a place to lift weights or run on a treadmill, this place is great. However, if you use the other amenities you may be disappointed. There are definitely better gyms in close proximity for the same price with better services. Edit: gym is under new management. My review may not be valid.

Olivia Mull

Theyve waited months since after the buyout to say I have an outstanding bill even though Ive canceled previously with 24 hours fitness. They call me from different area codes to try to collect a debt I can not believe in. I go into the local gym to try and discuss it and they tell me they have no idea what someone could be calling me about....that there isnt a debt to collect. At the same time this new gym I didnt sign up with tells me I cant cancel whatever membership they say I have with them over the phone..... Im now getting emails to try and collect a debt and when I call back to talk to corporate the managers voice-mail is full and you can not leave a message. I call the gym the email originated from in a location in Missouri and i felt like i called someones home that answered by a teenager with zero customer service.......to me this company is going to fail......based off of just the only interaction Ive had with them that was recent since theyve taken over several months back.

Andrew Sun

Genesis not honoring my rates. i got a call today from club member telling me they will no longer be honoring the rates I had with 24 hours, despite being part of the terms of the transfer from 24 to Genesis. I mean, just 2 years, if that, theyre already reneging; you would think if anything they would have changed this years down the rode. I havent even done two whole renewals (my next renewal is late Aug 17) and theyre already discussing with me a rate that is near triple what I had. Completely dishonest. I even got a promise from the new manager (or lead consultant, w/e) of Genesis when I did my first enrollment. He shook my hand and assured me everything will be ok and if there is any issues, talk to him. And now this is where im left.