Genesis Health Clubs - East Central

6100 E Central Ave, Wichita, KS 67208, USA

Address:	6100 E Central Ave, Wichita, KS 67208, USA
Phone:	+1 316-681-3010
Site:	genesishealthclubs.com
Rating:	2.8
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–9PM 7AM–7PM 8AM–7PM

Location

Photos 100

Reviews 6

Caleb McCormick

Another reviewers opinion, Matthew, matches that of my own, which is that this company offers a uniquely unhelpful customer service experience with greater emphasis on selling memberships than providing adequate service to their members. For instance, I was contacted by the gym to upgrade or schedule personal training services weekly, yet had to call nearly 5 times over the course of three business days before I reached anyone to address the issues with my membership. I called to cancel my membership and they informed me that I needed to be present to do so. Upon my arrival, I was instructed to wait for a manager while several employees directly approached me and continually attempted to sell me on renewing my membership, despite what became my very forward instructions not to do so. The salesperson I worked with, Antonio, offered that I could cancel my membership, but also offered that he was new to this job, and that my continued membership would aid his numbers. He offered me two additional free months and a free buddy pass, also informing me that I could transfer my account at any time to a friend, which was helpful since I was moving - in fact, this was the reason I wanted to cancel initially. I begrudgingly agreed, mainly because he seemed like a nice guy. Months later, I was double billed for my membership. After calling several times, I was informed of an annual gym fee that the salesman, Antonio, had never informed me of when we went over the terms (repeatedly) during our meeting, prior to my signing. They attempted at every occasion to block me from cancelling by requiring me to come into the office. They refused to refund my agreement. They acknowledged that Antonio was unaware of these terms and thus couldnt have possibly explained them adequately, yet continued to refuse any reimbursement. Months later, after finally having finally completed the full length of my agreement, they fail to confirm that it will not automatically renew, as their agreements apparently elude to. I spent >25 minutes (5th caller) on the phone this evening, only to be greeted by an answering machine. This was the third of my attempts to contact their staff regarding this particular matter. I called the front desk and spoke with the staff - they were able to confirm that my membership was no longer active, but couldnt guarantee that it would not reactivate and informed me that I needed to visit the gym to sign some papers... I no longer even live in the state. In summary, I will not recommend Genesis Health Clubs. The sales staff is conniving and their membership service department defends this exercise. Really, I would rather find myself in a used car dealership than in the lobby of this gym. I assure you that their staff will now contact me regarding these issues, either here or by phone, but that ultimately they will do nothing to help. Another reviewer described their business ethics as twisted, and I strongly agree. Please consider the other poor experiences and my own when making a decision about this gym.

Joshua Cohen

Was called about getting a free 30 day trial but had to come in for a tour, on the phone i was adamant about wanting a gym with a Roman chair, over the phone I was told they had one. When I arrived for my tour I was brought around to see equipment but asked that I see the Roman chair 1st. I was shown a hyperextension bench instead and the training who was giving me the tour was adamant it was a Roman chair... Needless to say it was not, I was more knowledgable on the equipment then their trainer. I was impressed at the amount of equipment but the more I spoke with the trainer giving me a tour the more I was disappointed in his lack of knowledge of workouts, forms, and general knowledge. Then when I told him I wasnt sure I could afford it. He proceeded to persist on trying to sell me, then instead of a 30 day trial pass he gave me a week trial pass. I felt like I was bait and switched. So then I did research on the gym, the owners and customer interaction and found many bad reviews. Then for months they kept calling me after I told them I couldnt afford the gym membership and felt very jaded on the fact i was promised one thing n given another. Even after I told them I was no longer interested in the gym they continued to call for a month... They rnt out to help people stay fit, they r out for the sale and they r not knowledgeable about their equipment or workouts... I will never recommend genesis to anyone. Truly bad experience and the point of being a gym owner, trainer, or sales person is to help those who r coming to a gym for a reason. Not just to fill the owners pockets

Pam Hartley

Terrible liars. Completely misled me on the terms of their contract(by sitting and reading the contract with me pointing to sections as I asked questions) and lied to me the entire time I used the gym. Then when I moved away I submitted my proof of relocation and was told my contract was voided and next month I was still being charged. I called and asked if it was cancelled for sure after a 30 day cancellation notice and the gentleman on the phone told me yes and I would not be charged anymore. After calling the second month of being charged past when I thought I should be I called and asked to speak to billing and they told me my contract was never voided because I did not pay the buyout fee, funny that wasnt mentioned to me when I called the first month I shouldnt have been charged, according to them. I would advise anyone even considering a membership with Genesis to please change your mind.

Joshua Soutiere

The business ethics of this company is definitively twisted. The manager conned my girlfriend (who doesnt have very much money) into a two year contract, and after several attempts to get it annulled we were ultimately ignored. As it turns out, there is a policy in the company which allows the contract to be voided within 30 days (which we heard about from a friend who knows and called the west central branch manager), but I guess we just werent good enough to stop bleeding money every month into the mouths of these avaricious jackals. I encourage the reader to go to Planet Fitness, which is much more reasonably priced and has a much straighter moral compass. If the reader remains unconvinced that this is a common experience, I also encourage him or her to read other google reviews on the different branches. This story is not the worst.

mike rice

I joined Genesis almost a year ago. Since then I have been charged for a membership I honestly am not using because of the equipment I use in my weight loss regiment has been broken at multiple locations. I have brought it to there attention multiple times, and it still has not gotten fixed, and yet they charge members a additional fee to fix and maintain equipment. I recently viewed a new addition to genesis, but yet they cant repair equipment? I for one would love to get my money back and part ways.

Amber Dunn

I have had a great time in the group fitness classes since becoming a member a few months ago. I recently completed a 30 day challenge which allowed me to experience classes with different instructors than my usual routine. What Ive found is that all of the instructors are good about pushing you to do your best while also making sure that you have good form and giving modification options if needed. Very happy with my results after going to classes at this gym for a few months consistently! :)