U-Haul Moving & Storage of Bowling Green
| Address: | 1817 Campbell Ln, Bowling Green, KY 42104, USA |
| Phone: | +1 270-782-2300 |
| Site: | uhaul.com |
| Rating: | 2.9 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 11
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Dee Ray
DONT MAKE THE MISTAKE OF GOING HERE!!! I would not recommend this particular U-Haul if they were the only one in Bowling Green!!! We were going to rent U-BOXES. Although it was very simple what we wanted, the girl had no comprehension of what my wife was saying to her and consequently my wife had to explain it over and over. Finally everything was settled and she asked for a credit card that they said would not be charged until the actual delivery of the U-BOXES which is a month away. Right after my wife got off the phone I looked at our bank account and they had charged $2000.00 against it! We called back and they said that was a third-party moving company that we didnt ask for and they had NEVER mentioned!! So on top of the cost of the U-BOXES they, unbeknownst to us, added another $2000.00 We finally had to go through U-Haul customer service to get refunded and we ultimately cancelled the whole transaction and instead are using a moving company which is actually less expensive than U-Haul.
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Mark Vessels
These people intentionally cheated me out of 9 gallons of gas ($30). I was told and shown that there was 1/2 tank of gas in the truck when we left Bowling Green. I was given a chart to go by when I filled the truck back up in Owensboro (one way rental). I went by their chart and it showed that I should put 19 gallons of gas into the tank to bring it back up to 1/2. At 15.989 gallons I stopped, started the engine and the fuel gauge was at 3/4. This was verified by the place I dropped the truck off. When I called the Bowling Green office, I was basically told tough, we dont refund for over-fueling. Yes, that is what the contract says, but I feel like I was very much taken advantage of by following THEIR RULES. This office reflects horribly on U-HAUL in general and I will NOT take this lying down, even if I have to goto court over it. I am that upset. I have documention on every bit of this. DONT USE THESE PEOPLE
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Elisabeth Fitzpatrick
I have moved 9 times in 13 years, and all but one of those moves was done with a U-Haul. This was hands-down the worst customer service ever. First, I made my reservation online well ahead of time for a one-way move in a 24 truck. When I got there, one of the first things the exceptionally rude customer service rep asked was, "Gonna have it back by seven?" NO, of course Im not! When I told her it was a one-way move, she rolled her eyes and said all they had was a 20 truck. Thank goodness that was big enough, but its not that hard to have the right equipment on hand when it was reserved online ahead of time. Also, as mentioned, the customer service rep was very rude. She did not take her headphones out of her ears the entire time, rolled her eyes multiple times, and generally acted like she would rather walk into an active volcano than be at work. There are plenty of U-Haul places. Go. Somewhere. Else.
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AJ Brown
Beware! If Miss Aideen, (sp?), the woman pictured on the website, isnt there, you may be charged extra. Get a final receipt in writing, not a verbal one. Miss Aideen is a gem of a person and very nice. She was not present the day we rented. We returned our truck and were told thered be no additional charges. Then, we were charged for furniture pads and a dolly we didnt use. Be sure and check your credit card charges. And, again, get a hard copy of your receipt. Make them print it out. Its a crazy set up at this location and theres little parking and stopping opportunities. Ask for Miss Aideen. She will take care of you.
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stephen flynn
Usually, at the larger facility in Bowling Green, it seems the service is never really all that special. The staff, on the few occasions I have been there seem to be more interested I their cell phones and almost anything else in the world than helping customers. My most recent cmvisit was pretty much the same except when I returned my trailer, the young lady at helped me was very helpful. She did spend 13 of the 15 minutes he spent with me, actually more engaged with her phone than with me but she was at least helpful with information. She actually turned we attention from texting to looking up the answer to my question.
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Anonymous User
My son used this company to rent a truck, didnt use any of the moving blankets or dolly, yet they tried to charge him for "use of the moving blankets" when the truck was returned. They didnt go over the truck when my son went to get it or mention anything about the moving blankets. One guy from the place called my son and threatened him and both he and another woman there were belligerent and rude. I have not used them again and neither has my son. Unless you want to chance getting charged for something you didnt use, dont use them. I reported them to the main u-haul office. This was a couple of years ago.
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Josh Whitaker
Rented a 17 truck. Truck wasnt bad overall, did have some cosmetic damage. The blankets and dolly are stored right in the way in truck, cant move them without braking tag and being charged. I returned the truck with same amount of fuel and they up charged me for "not having the same amount of fuel". I took a picture of fuel level before leavibg when rented truck and after I returned it, the owner / manager glanced at the pictures and said see there its 2 gallons low. Adding a charge on. Very poor customer service on her part and it cost them any future business from me.
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Carol Burt
I had an 11AM appt. to have a trailer hitch installed by Mike. He did not actually start on the installation until 12:05 PM & finally finished at 3:15PM. I was in the waiting room 4hrs15mins & witnessed many customers (including myself) wait for 20 mins before being waited on & only once was I told sorry for your wait. I saw customers put things back that they were going to buy & leave--extremely poor customer service. I know they are busy but need to have extra help if this is going to be the norm & it seems to be at this location.
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Tracey Smith
i dont know who the other reviewers dealt with but when i rented a truck from these people... everything went very smooth. some of the nicest people i have ever dealt with. our local Franklin KY Uhaul people need the bad reviews. when dealing with Uhaul in southern KY... i will ONLY deal with U-Haul Moving & Storage of Bowling Green!
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Jace Trammell
call to reserve a truck, get all the information in "oh somethings happened, someone just pulled that one, we have a smaller one". make a reservation to that, head out the door, phone call, "yeah we dont have anything until tomorrow". this is the worst experience Ive ever had. you guys need to get your business together. seriously.
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Rhea Waltman
Went to the this location on Monday, October 31st @ 10 am for packing supplies. The customer service I received by both employees was outstanding!!! Two of the nicest people ever!! Offered to help bring my purchases to my vehicle which I definitely needed! Will come back if I need more supplies .