US Post Office
| Address: | 3135 Dixie Hwy, Erlanger, KY 41018, USA |
| Phone: | +1 859-426-7071 |
| Site: | usps.com |
| Rating: | 1.6 |
| Working: | 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 9AM–1PM Closed |
Location
Photos 1
Reviews 19
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Kenya Lyles
"This is the worst most incompetent post office I have ever dealt with." Just last week I was expecting a package and according to the tracking number it was delivered and placed in my mailbox. I live in an apartment complex that has cluster mailboxes with 2 large mailboxes with keys that the postman uses to leave larger packages. When the large boxes are utilized the postman will leave the key in your box. Well, to make a long story short neither my package or a key was left in my box. I in turn had to go up to the post office in person and speak with the manager. I explained to her that there has been reoccurring issues with the postmen and quite frankly I am sick and tired of it. Its frustrating and time-consuming for me. I think what I hate the most with managers is their lack of training on conflict/resolution, where they feel it is okay to say, "Well, Im the manager and I have never heard of these problems." type of response. OK, but that doesnt take away the fact that it is happening. So what are you going to do to help eliminate these problems in the future. I will have to make a separate review on the managers terrible demeanor. The manager came out and looked in the boxes to find my package in one of the large boxes, then had the nerve to ask me where the key was because they cost $30 to replace. Which added more fuel to our conversation because I would like to think that if the postman would have left the key in my mailbox in the first place... Hence, the incompetence. Well, guess what, it happened again today. No package, but whats worse the postman noted on the tracking details that he left the package at my front door or near my porch at 9:50am. I was home and awake, along with 4 other family members in the house. The postman did not knock on my door, nor did he leave my package in the mailbox or one of the large boxes. Now come Monday I have to go back up to this post office to complain once again. "Well Im the manager and I have never heard of these problems," my ass.
JU
Judy Ensley
If I could give lower than 1 star I would!! I have had two lost packages for over a week now and when I called to find the status, they told me it had been delivered. When I told them I only received one of the two packages, Josh said there was nothing he could do. When I went to ask another question he cut me off, I asked him to let me finish, he said No he would not let me finish and hung up on me. I have no recourse of action but to write to the USPS Hotline and complain which I will, but in the mean time my package is still lost!! I cant believe "AGENT JOSH" was so rude, unbelievable!! Im sorry if you live in this community with this post office, its horrible horrible service!!
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Gil Mor
Es una mierda compre un telefono en ebay que me salio en 300 dollares y lo marcaron como entregado. Lo mandaron desde usa yo vivo en mexico y en el ultimo seguimiento lo marcaron como entregado en esta mierda de empresa.
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Edgar Arce
Too much trouble receiving packages. I get mail from the previous owner, still, after 5 years and there is nothing I can do to have it stop. Sometimes mail is undeliverable and when I ask why they can never give me a good reason. A lot of items get sent back to sender and I have to have forwarded to my parents address. I dont even bother having stuff sent to my address anymore, always to my parents. Terrible, unreliable.
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Vince1goliath
The worst lost office I have ever dealt with. If you can avoid using them i would. I was sitting by the door all morninv waiting for a package. I checked the tracking at noon. It said attempt to deliver at 11:22am please call to reschedule the delivery. The mail man is so lazy he couldnt walk up to my door so he just marked it off and took it back to the office. I tried to call the office and the phone is busy all day.
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Ashley Nichole
Multiple times weve had packages from Amazon etc delivered to our neighbors by negligence. I called once to ask where my things were, and the woman was beyond rude. Theyve had to have mail truck drivers turn around and redo the mail theyve delivered to put them in the correct boxes. Luckily for me my neighbors have brought my things to me. Ive had to do the same for them. Scrap the whole bunch and start over!!!
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Lauren Sparks
The in-store workers are friendly, but service is horrible. I get a different answer to the same question for each worker I ask, and horrible package delivery service. Constantly losing packages (two in the last month alone). And I have to deal with them constantly, because for whatever reason, FedEx and UPS refuse to deliver on the street I live. They are a constant and unending headache.
LA
Larry Pennington
This place sucks. 90% of the time I never have my mail delivered to my house because the mailman is to lazy to get out of his truck and says that my mailbox is blocked. but he gets out of his truck and walks up my neighbors driveway to their house to put the mail in their mailbox. My mailbox is 3 feet from where he gets out of his truck but he is just to lazy to walk 3 feet.
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Pamela Gaines
I ordered an item an when I tracked it found that it had been delivered. I never received my package and all they could tell me was it was showed being delivered. I was told they have never received a complaint about the mail carrier. I have never received my package.
AM
Amanda Hughes
Service isnt good at all! And the phones are ALWAYS busy!!!! Do not like that you cant get through to speak to anyone! Its hard to go to a location to search for a missing pkg when you are disabled! So having an ability to contact via phone would be nice!
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Jessica Zski
Super-friendly service. Great place to pick up stamps and safest place to have all your mail sent. I was late paying for my mailbox several times in college, but with a little communication, I was always given a couple extra days.
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Jim Fry
A package was delivered to me that had a signature required label right on it and the package was put in my mail box without a signature and my insurance will not pay for it.
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Gee Gee
The service sucks never git my mail they deliver it when they want. They should have to pay customers late bills because of late delivery
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John Cann
People dont order packages if they have to go through this post office Ive seen a box full of hammers smarter
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Tim Berberich
I ship a lot of products, and this location can be slow, but the exceptional service makes up for it!
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Cycle SalvageSolutions
Lose customers package then try to tell me Im responsible for re-routing. Bullshit.
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Wilhelm Oberhäuser
Its a black hole that devours packages! Terrible!
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Billy Cowans
Customer service is terrible
JE
Jesse Turner
Staff is friendly.