Firehouse Subs

2790 Alexandria Pike, Highland Heights, KY 41076, USA

Address:	2790 Alexandria Pike, Highland Heights, KY 41076, USA
Phone:	+1 859-781-7827
Site:	locations.firehousesubs.com
Rating:	4.2
Working:	10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–10PM 10:30AM–10PM 10:30AM–9PM

Location

Photos 45

Reviews 28

Shirley Scharf

Went to Firehouse Subs in Highland Heights last night prior to going bowling. My daughter had called the order in ahead of time for me so I wouldnt be late. When I arrived I picked up a bag of chips and told them that they need to get the oven baked chips back. He stated that a lot of people were asking for them. I told him my name for the order and it was in the system and no-one had made it. The owner, manager or whatever he was said "we would make it right away" I said I dont have time to wait. That is why It was called in ahead of time." He said we can do it right away. I said "No forget it. I have to be where I need to go and need to be there now" I was sitting at the table where I had to be when the owner of Firehouse subs walked in and placed my order in front of me. Along with a vanilla coke I usually get AND a bag of oven baked chips that he had to have stopped at the store to purchase. I asked how he knew where I was. He said he called the number that called in the order . She told him where I was and what I usually drink. When I asked what I owed him the answer was "You owe nothing. We screwed up so you owe nothing." I could not thank him enough!!!! I could not believe that he would do something like that and was very, very impressed that he would. I will definitely continue to go there and would highly recommend anyone else to go there. They really went out of their way for me and I could not be more impressed.

GS Wilkins

Since all the franchisees near my residence have closed, stopped here for quick dinner as had a meeting to attend. First introduced to the chain in Virginia Beach about 4 years back - was happy to see it come into the Greater Cinci area; saddened to see two (2) close that were w/in 3 miles of my house. Getting back to THIS franchise, very good quality, tho I thought the price for a small sandwich-to-go with items removed to be a bit high: $5.89. Spouse asked where I found a Firehouse - looks like Ill be picking up more "to-go" orders in the future, as I pass it 2x daily to & from work. Out of curiosity, can I order a "cold" sub?

Sam Thompson

Friendly people. Nice atmosphere, yummy food. Great selection of HOLY HOT sauces to add some heat to the party if youre into that sort of thing. But the food stands for itself without it. Kids meals are very reasonably priced and enough to eat even for my hungry critters. Ill be back!

Morgan Baudendistel

Tried to stop here for lunch today only to be ignored by 3 female and 1 male employee. There were maybe 9 people in the store and I was the only one in line. Being busy is one thing but ignoring a customer 2 feet from you is rude and bad business.

Toby Johnson

Meh... I usually like a good toasted sub but havent been very impressed any time Ive been here. The sandwich quality is just mediocre, but its always pretty robust business during lunchtime so it must just be me...

Jesse Harris

Love the food and its a place i feel good about spending my money for once! They help support first responders. And theyre food is great and get it fast! Highly recommend!

Gavin Keller

Favorite sub shop around. Sandwiches are always packed with meat unlike most of their competitors ,also like I can call ahead when I dont have alot of time for lunch.

Mike Wagner

Its hot inside and the guy making the food is sweating all over the food. They said the manger likes to keep it hot in there

nicholas fuller

Always great service and the food is always prepared just right. And they put up with me almost everyday.

Jordan Svec

Foods always great. Greatly overestimate how quickly your sandwiches will be done, though.

Chris johannemann

Great food. Pre ordered but they still didnt have it ready. Only reason for 4 stars

James Walsh

Really good sandwich made to order, I enjoyed having lunch at Firehouse

Travis Pope

Great subs and a military, firefighter and law enforcement discount.