AAA

321 Whittington Pkwy, Louisville, KY 40222, USA

Address:	321 Whittington Pkwy, Louisville, KY 40222, USA
Phone:	+1 502-425-7885
Site:	aaa.com
Rating:	2.3

Location

Photos 16

Reviews 14

Jessica Burke

I would give ZERO stars if I could. Truck broke down on the side of the interstate. AAA sent one guy out to "jump" it even though we needed a tow. Guy stays for 5 minutes then leaves when truck will not start. Call AAA back, this time they send a tow truck (nearly 9 hours after initial call was placed). Was told they would send one for an RV since we had tools in the back and the truck was heavier than an empty truck (maybe 300 lbs or less heavier). Truck comes and refuses to tow since there are tools in the back. We call AAA again and this time speak to AMELIA who is a supervisor apparently. She informs us that they can tow the truck to the repair shop and fix it there but they cannot tow it to Nashville. AAA tows up to 100 miles for free. I told AMELIA I think the truck just doesnt want to tow us back to Nashville and she hung up on me. I am 5 months pregnant on the side of the road. Amelia informed me AAA is not obligated to perform ANY services we paid for and they are willing to tow us to the shop out of the goodness of their heart was her exact words. We are still stranded on the side of the road nearly 9 hours after the first call was placed. AMELIA is the supervisor for the Kentucky dispatch at AAA. SHAME ON YOU AAA WE WILL BE CANCELLING SERVICES.

Brian Hartvigsen

Has left me stranded the last two times Ive tried using them. Yesterday my wife sat for four hours and they never sent a truck. In the middle of a city. For a two mile tow. I called to talk with a supervisor and told them what happened and that I needed them to schedule a tow for the next day and the supervisor flat-out refused. Her exact words: "Yeah were not going to be able to do that". Were cancelling our car and homeowners policy as a result.

Sheri Foster

Have spent a week trying to get a map, put on hold and no one ever gets back to you, told that they can not take an order over the phone with out a weeks notice to be picked up, but if you come in they will do it on the spot. Now how does that make any sense at all. Customer service needs improvement for sure at this location.

Richard Dickman

They have made some changes to this location not sure about roadside assistance but Jymyle helped us with travel plans he was very helpful and knowledgeable pointing out things that had never been explained before on the maps and trip tics I believe we will benefit from the information he pointed out to us Thanks guys

Philip Westerfield

Im planning a trip for next year and stopped by to see about some information, after a short wait I spoke with someone and he gave me a lot of information on places to go and see, very helpful in answering my questions. The service was outstanding and very helpful. Im glad that Im a AAA member.

Kameron Vormbrock

These people did help me with what I needed BUT you can tell everyone is pretty unhappy with their lives and jobs and they just werent very nice at all, quite the opposite actually. Becky is good. Shes quite sarcastic but I liked that and enjoyed her and she was nice.

Richard Anderson

EVERY time I needed help. Lost keys, two wheels stuck in the mud, flat tire, tow on a hot day they were NOT there to help!!!!!!! It was always some BS reason and they phone bank couldnt care less. I hate this company with a passion. They SUCK!!!!

ron92647

Called today at 6:45 pm. Would arrive at 8:00 they said. Three calls and 3+ hours later still not here!! Normally I would rate them 5 stars. Not tonite!

janey jones

Had flat tire, called aaa , told it would be some time but help arrived within 5 minutes. Thank you for the help. Greatly appreciated.

Richard Prather

slow! I live around the corner from the service center. Not good service! I had to cancel appointments. Not happy.

Dianne Moore

Pleasant staff, but we had to wait more than half an hour for the service we required (notary).

Seth Leggett

They said they would be here in max of 4 hours and it had been 5 1/2 sitting in the cold

Carol Mitchell

Friendly. Thorough.

Kristin Brown

Very helpful