Platinum Travel

Reviews 3

AM

Amanda Helfrich

My experience in booking our trip for my husbands birthday to multiple countries in Europe started great with Sarah. But when we got to the airport to leave, we realized the flight was booked for the next day! At the fault of our travel agent! She did arrange quickly for the mistake to be corrected and we made the flight! But her attitude was poor and she had a hard time accepting the blame. We hardly got an "Im sorry" or anything else apology wise. While on the plane and looking up all of our hotels we noticed the "confirmed" hotels we agreed on were not booked and instead got hotels we never reviewed or heard of. Ended up not loving some of them. We had planned dinners and outings near the hotels we thought we were getting, and had to rearrange and research all over again. And then we realized the train she booked for us for a day trip was booked for the incorrect time coming home. What a mess. Of course we had a great time, but with all of these mistakes, its doubtful we will be returning to this travel agency. Ive learned my lesson to check and double check everything because verbal confirmation apparently doesnt mean too much here.

KY

Kyle Cornwell

Emily at Platinum Travel helped my wife and I a few years ago on our wedding and honeymoon in Jamaica. She gave us the trip of our dreams. It WAY exceeded our expectations. They are very professional and courteous. I highly recommend Emily and Platinum Travel and will for sure use them again!! THANKS!!!

JA

Jalecoe Washington

Glenda at PT is very professional and experienced. A group of us wanted to go to Cancun and she pretty much handled all the hard work for us. Everything was real simple once we arrived and we had a blast. We are now planning our second trip to Jamaica in June.

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