American Roofing & Metal

Reviews 4

LE

Leigh Anne Kleitz

02/20/2017 hello im ray rector writing submitting a review! below is details, “””"i had the flashing completly redone on my chimmney , metal roof, and two other leaks, they came as son as possiable and did the work and completed it in one day,, i was really impressed with the 2 gentlemen that worked on my roof, i would highly reccomend them to anyone, they were very fast and the best, i think anyone could ask for! i highly reccomend them! to anyone!! satisfaction at its best fast n accurate, they took pictures, n fixed everything,,,, franklin tn sincerely ray rector The American employee came to my door and told me they were here to do the work on my garage. He was very courteous, They didnt waste anytime and completed the job in about 2 hours. They cleaned up around the work area and did not damage anything. Helen G. Wells, Lexington Just wanted to let you know we received great service. We were contacted ahead of time with schedule which was very helpful. Leesa Kaufmann You know how you feel when you’ve just had a good haircut? Clean and neat and happy and relieved all at once? Well, that’s how I felt after my roof was repaired by American Roofing. The guys were friendly and patient and got the job done quickly, and then I confidently moved on with my life. Judy Steer Everyone that I have talked with was very professional. The roof was completed in fine fashion and the clean up was exceptional. I would recommend this company to anyone. Thank you! Joseph Crouse Jr. Leighanne, my rating on the work that has been done on my home is 5 stars. Daniel has been my contact person and from the first time he came to my home to last he has gained my trust because of his professionalism and he did all he promised. I am satisfied with the work done and I would recommend your company to anyone who asks. Claude Royston

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J.

J. Patton

I contacted American last summer(2016) to get a quote for installing a standing seam metal roof on a new front porch I had just added to my house. In the course of getting a few bids on the project, I ended up with some other quotes that were considerably less expensive, but as I looked into the project more closely, I found that the other quotes didnt include some of the installation features that were included in Americans quote, such as the turn-under of the front edge where it finishes at the face board of the porch. Theres a term for this that I cant recall, but it is an important feature to a proper installation, in my opinion, and some of the other quotes did not include this. Also, the right side of my roof tied into my shingled garage roof at a 45-degree angle, and I knew that experience and expertise would be necessary to do this properly. For these and other reasons I decided to spend the extra $$ and go with American, mainly because I knew they do these type roofs every day and have the expertise and experience to do it right. Also, I had contacted a couple contractors who had built houses in Norton Commons that have these type roofs, and both of them recommended American . At any rate, my roof project ended up having to be delayed several months due to my last-minute decision to install new front windows first. But American was very understanding and even tho it was not until November that I was ready for the installation, they came on very short notice and did the work on a fairly cold weekend. I worked with Mr. George Hart on my project and I am very pleased with the quality of the work that his crew, headed up by Galen, did on my job. The metal is extruded on-site and these guys know what theyre doing. I would strongly recommend using American for any type metal roof project.

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MI

Mike Wegner

*Update* I am updating this review and dropping it to 1 star based on how poorly the work that American Roofing held up and what I feel was an unsatisfactory response to address it. One repair that was originally performed was to scrape and repaint a section of metal plating outside two upper story windows at a cost of $425. Less than a year and a half later, I noticed that one of those sections was peeling badly and leaving the metal exposed. When I contacted the company about it they offered to inspect it and give a quote to repair it. Nearly three weeks later, I received a quote of $300 so they actually wanted to charge me more for one window than what they charged for a job that wasnt done right the first time. I used another company, who noticed flaws in how the coating was applied on both windows, and they completely redid both windows for $150. So in short, I paid $212.50 for a poorly done job, and they wanted another $300 to fix it so I just cant recommend them when there are so many other choices out there. *Original Review * Very nice people, but just an average experience with them overall. They did come out quickly and provided a detailed estimate, but after I signed and faxed the proposal I never got any kind of response confirming they received it. I called a week later and was told it was received but it would take them about 3 weeks to get to me. It ended up taking over 5 weeks and they forgot to do one of the repairs on the list. Fortunately it was something I could see from the window or else I would have ended up paying for something that wasnt done. When I contacted them about it, I didnt get a response and two days later I had to follow up again. They were very nice and everything did eventually get taken care of, but given the hassles I cant give them a better rating than average.

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CA

Caroline Yeager

Overall we were happy with the work done by American Roofing and Metal Co. We had our shingles replaced by them this past week. The crew was on time and did the job promised with quality workmanship. My one complaint about the work is that in a 5 minute search after the crew left, I found about 10 more nails in pretty obvious places, including our gravel driveway. The main reason I gave the company four stars though is that on several occasions when I contacted the office employees, I did not hear back from them until I contacted them again. It seemed as though customer issues sometimes fell through the cracks. One example was when we were first booking the job, I messaged the employee in charge of estimations to see if we could schedule an appointment, and did not hear back from him again until I tried messaging a second time. Another example was in trying to fill out this review, I emailed the staff with a question and never heard back until I made a phone call. Communication also seemed to be lacking on the office end. I had to call the day before our first scheduled start date to find out if the crew was in fact coming the next day. I feel that the communication about the work should have occurred the other way around, especially when, as it turned out, the work was going to be delayed another three weeks. Overall, this company was more professional than many of the other companies we contacted about the initial work. It is my opinion, however, that they have some work to do on their communication with customers and organization skills.

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