C & O Body Shop

4622 Bittersweet Rd, Louisville, KY 40218, USA

Address:	4622 Bittersweet Rd, Louisville, KY 40218, USA
Phone:	+1 502-969-2617
Rating:	3.2
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 8

Reviews 7

Bill Howard

Ok, first off I brought my car here to have my quarter panel repaired from a accident. I have full coverage so money was not an issue I just wanted my car repaired the right way, but that was not what I got at C&O to say the least. First Impressions calling them and coming in seemed to be good, but as the date my vehicle was supposed to be done passed and I called to check on the status what I was told from there was lies. A week later I was still calling and had heard three different stories by then because they could not keep up with the lies between the owner and the office secretaries. Needless to say, I get my car back and front the drivers door, rear passenger door, rear bumper, quarter panel and trunk none of them match in color. I called about this problem and they told me to bring it back in a couple weeks, still not the worst problem. My insurance was charged for replacing the quarter panel, trunk, and rear bumper with all new parts "not cheap". But I have the car for 2 months and I noticed cracks appearing everywhere. So I took my vehicle to the dealership and had them look at it, and the response I got from the body shop was horrible,"thats the nice way to put it". They showed me nothing was replaced new, they had slapped bondo on everything including a plastic bumper, and that was why my paint was cracking because the bondo was not holding up in the climate changes. I have never encountered such dishonesty not only to my Insurance company but to me "a customer" as well. I would not recommend this Shop to my worst enemy or to anyone. One thing that disgruntled me when I picked up my car was I heard an employee advise the owner something was wrong on another customers car and the owners response, " Oh shes an old lady, she wont notice" that is why my vehicle never went back to be matched on the color, because that response blew my mind, just the sheer disrespect for customers especially an elderly one.

Tyler Nelson

I will never return to this body shop again. I took my 2002 Volvo to have it worked on, and they did NOT fix the problem I took it there for. I told them that my car was running badly and that I had already replaced all of my spark plugs and one of my ignition coils for one of the spark plugs, but that the cylinders are misfiring, according to the computer error. my driver window also had fallen out. they charged me $420 to replace the window, but did not fix the internal motor issue. the window is fuctional but will sometimes roll itself back down when i roll it up,. within a week or two after leaving the body shop, my car was shaking and running badly, I took it back to the body shop and they said there was nothing wrong with it. Immediately after, I brought it to another mechanic who said the coils are misfiring and the cylinder valves are filling themselves to the brim with oil that is eventually burnt off. so, the mechanic and I are going to repalce the valve cover gaskets (cheap fix) and see if that works. I advise you stay away from this business, they charge you a lot of money and dont fix the problem.

Tina Maddox

Worst repair work ever! They did not fix my 2003 Mini Cooper as the insurance company paid them to do. Instead of repairing my bumper they epoxy-ed it back onto my car and didnt replace the hood hinge but used up to 7 washers behind the bolts to realign the bumper causing the fog lamp to be recessed leaving a 1 1/2" gap instead of being flush . The paint job is horrible. It seems to be OK until it is under the lights at my mechanics shop. It looks like I have meat platter sized rings all over the bonnet of my car. The hood switch was broken in the accident but instead of replacing it they shoved it into the broken bracket and left it hanging. When I brought it up to them they agreed to replace all of the parts, bumper, and repaint the bonnet as well as fix all of the issues. He told me "Ill let you know when the parts are in and you can bring it back over to the shop. Well get it fixed for ya". Now, mind you that they had my car three full weeks before that to complete the initial repairs. They never called and will not return my calls.

Jeff Hoon

Joe Carpenter always helps find a way to manage costs and get back on the road looking great. After receiving a quote from another body shop that would have resulted in the insurance company totaling my sons car, Joe was able to repair it for less than half the original estimate with it looking better than before the accident. Another time Joe was able to replace multiple panels and paint them for less than another shop wanted for parts alone. Love working with these guys.

Bruce Williford

Ive been coming to C & O for a number of years for many reasons. The two most important are that they are so friendly and accomodating and they do what they say...the first time! I can drop my car off and get it back when I need it. And Joe, Jeannie and Megan are about as nice as it gets! Ive never had a problem. They are built with character and integrity in what they say and do. I wouldnt take my vehicles anywhere else and I tell my family and friends the same thing!

Mike McCord

I have used C& O for over 10 years and they have always done a great job for me. They have made suggestions on how I can save money and given me the options before the work gets done. I would highly recommend them!

James Taylor

Good place to get your car fixed good people see Joe the owner