Z Salon & Spa

2401 Bardstown Rd, Louisville, KY 40205, USA

Address:	2401 Bardstown Rd, Louisville, KY 40205, USA
Phone:	+1 502-618-8000
Site:	zsalon.com
Rating:	3.6
Working:	Closed 10:30AM–5PM 10:30AM–5PM 10:30AM–5PM 10:30AM–5PM 9AM–5PM Closed

Location

Photos 1

Reviews 16

Julie Peteet

Be aware - be very aware of what you getting involved in. Get your appointment in writing - their incompetence and lack of business acumen are downright astounding. This business is so poorly run it could be a case study in business schools to teach all the mistakes of running a business. Over the years I have received gifts cards for packages ast Z Salon. Unlike spas and salons all over the globe, you are requested to give them a number and they will call you back. There is no scheduling over the phone. Then, it takes months to schedule an appointment. Here is my latest - and of course last - encounter with this facade of a business. I called in February and was only able to schedule an appointment at the earliest for mid-November. In late October, they called and asked to re-schedule. I politely declined given the amount of time it took to book the appointment. I was then asked to provide a credit card number to pay for services I was adding to a gift card and to CONFIRM my appointment. So I arrive for my appointment and it has disappeared from their computerized schedule. So, an appointment scheduled ten months earlier and confirmed three weeks ago is no where to be found. No attempt was made to accommodate this lapse in service. The staff who handled the situation was polite and tried her best to find the appointment. The fault is not hers but is structural; it operates at the level of personnel and their utter incompetence as well as indifference to customers. The managerial staff might benefit from higher education in the field of business. In the meantime, consumers: beware! An appointment at Z Salon does not mean you really have an appointment. It is a bit of a surprise that they are still in business. Luckily, Louisville now has other spas and salons to provide these services.

N. Greenwood

I have been taking my daughters here for years and watched the quality of the customer service go steadily downhill. The check in people are very snotty (especially on the phone). They have made several scheduling mistakes and each time have blamed it on me. I admit I make mistakes, thats why I keep my calendar to minimize it. But this is ridiculous. Most recently, I had to reschedule an appointment and the lady on the phone made an appointment for me, giving me the day, date, time, and stylist. My husband took my daughter to her appointment and was told she was not scheduled to be there and that the appointment had been tentative and I was supposed to call them back if Id wanted them to book it. WHAT?! That was an out-and-out lie to cover themselves. I spoke to the scheduling lady myself and she NEVER said it was tentative or dependent on anything. Ive had enough and will not return to this location. Save yourself the frustration and pay a little extra to go to the Shelbyville Z Salon and Spa. They are much more professional.

Anonymous User

Been @ Bardstown Rd salon for over a year. Recently had problem related my future appointments (although I have dates on my calender for the entire 2011, they didnt have any of my dated on theirs... Try to get to some one one the phone.. Good Luck.... This morning at 8:00 a.m. -after trying the last 4 consecutive days- I was on hold for 21 minutes just to learn that the person who finally answered the phone cannot help me to schedule an appointment, she is a new trainee etc. etc... Jeanne provides a great hair cut but very difficult establishment to deal with NOT USER FRIENDLY. Good luck

ShineOn Yogi

After moving to Bardstown Road I tried out this Zs location. This location was my favorite as it had a more fun atmosphere without losing the relaxing vibe. My stylist was super enthusiastic and worked with me to get the perfect hair cut length for my face shape. I can be very picky. She was patient and super knowledgeable. My cut turned out perfect and it was not nearly as expensive as it could have been for the service.

Aleks Foster

When it comes to haircuts, historically Ive been a cheapskate. I tend to think that $15 is overpriced. Yet, I spend $35 here, and its TOTALLY WORTH IT! I get an AMAZING haircut every time (seriously), PLUS, a scalp massage and a hand and arm massage. The hairstylists are all very knowledgeable, so if youre looking for something new, they can help you out! Seriously...go and treat yourself!

Sharon Johnson

Always a pleasant experience - regardless of which location you choose. Customer satisfaction is top priority for this salon and they always strive to go above and beyond. I have frequented both locations - the training facility and the main salon - both are outstanding in terms of talent, professionalism, and knowledgeable staff.

Jessica Hagan

I called to try to get my husband an appointment for a haircut. He found out last minute he needed one for an interview. When I asked I was immediately told that there were no openings. It was obvious she didnt even look or attempt to squeeze him in. She was also extremely snotty. No thanks... Well take our business next door.

Taylor Clements

I have honestly never felt better about my hair. The cuts are great and reasonably priced and my colorist does an amazing job. Shes been accommodating when I need to spend less and always makes my hair look great. The scalp and hand massages are an added bonus to a great service. I highly recommend checking them out!

Rebecca Ewing

Leah was awesome. I hate getting my hair cut, but she did a great job and was so nice. She really paid attention to what o wanted and made sure i was happy with the cut. Ill definitely be back!

Tyler Wilson

Ive always had a great experience at this location. Leah does an awesome job and I highly recommend checking this out. Cut, wash, shampoo, and neck message starting at $25! Cant beat that!

Kimberly Corbett

No tipping allowed here. Hand massage, makeup touch up, shampoo, cut aand style for $25, great staff. Only downside is they try to up sell you with products at end of your appointment.

Michelle Hamilton

Very friendly staff, relaxing services, fair pricing, decent sill set. Enjoy a nice arm massage and scalp massage at the shampoo bowl!

Erica Thomas

Love this place! Its the "talent" location where they are"perfecting their skills"! Taylor is great!

Melissa Harrod

Worst case Hair Care Specialist

Valerie Spies

Kelly is awesome!

Audrey Morton

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