Collision Solutions

1334 Florida Blvd, Baton Rouge, LA 70802, USA

Address:	1334 Florida Blvd, Baton Rouge, LA 70802, USA
Phone:	+1 225-356-4922
Site:	collision-solutions.com
Rating:	3.9
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed Closed

Location

Photos 9

Reviews 15

Amanda

I recently had my car repaired here after I was rear-ended, and honestly, I had a pleasant experience. The owner was very helpful and nice. He answered any questions and addressed any doubts I had about having my car repaired by them. **As for the repairs, they did an outstanding job! You cant even tell that I was ever in an accident. Just outstanding.** My reason for giving the company 4 stars is because the repairs did take longer than he initially stated and on the day I had to pick up my vehicle the repairs still werent quite finished (back light). Also, on the inside of my car I saw that something was hanging out of my dashboard (on the passenger side) that I had not seen prior to handing my car over to them. I had to push it back in with a card. The damages, to my knowledge, didnt require any interior work, so I wasnt certain why they would have had a reason to disassemble anything, anywhere on the inside. The frontdesk ladies customer service isnt bad, but they could use some work, such as smiling more. One in particular didnt seem to be very friendly. Its not that she was rude or anything, its just that her countenance wasnt really welcoming. Overall, I am very satisfied with the repair work.

Pam Knighten

Customer care that compares to no other! These words describe my recent experience with Collision Solutions. While no one looks forward to the stress, inconvenience and disruption of life activities that come with auto accidents and damages to your vehicle, Collision Solutions made this experience a pleasant one for me and my family. Mr. Vu took personal responsibility to ensure my vehicle was repaired and restored. When I picked my vehicle up, it looked better than it did when it was on the showroom floor! I honor Mr. Vu and the Collision Solutions team for doing exceeding, abundantly, above throughout the entire process. He is a man of his word - character and integrity! His priority was for me as a customer, and not the money he gained - or in my case, lost - for the work. I HIGHLY recommend COLLISION SOLUTIONS and SIMPSONS SERVICE CENTER for your automotive care! Pam Knighten BR, LA

Petra Steelefan

I want to balance the comments of Mr. Knight. While the vehicle is taking longer than expected to be repaired, Mr. Vu has kindly assisted the customer with transportation in the meantime, which he is not obligated to do. In addition, he spent time discussing the work needed in an effort to save the vehicle at the desire of the customer. The damage is not minor and involves both structural and "cosmetic" damage. It takes time to fix, and my experience has been that these things often run longer than initially expected. I am speaking first-hand about the vehicle in question and want to put my perspective out there. The vehicle owner chose to send the auto to Collision Solutions for handling because of a previous positive experience with the shop--both customer service and actual work to the vehicle.

Sid Knight

Had my truck for 2 weeks longer than originally told, 1 day shy of 3 weeks total. I was very unhappy with the amount of time. They offered a free rental after they had my truck a week over due, but got the rental until the job was done, 6 days. Now that I have my truck back I have been able to inspect the work done. I honestly cant tell they did anything and that is a good thing. It looks as good if not a little better than before it was wrecked. I will note that my truck was very close to going over the price point of having it totaled and the boss guy was able to keep the number down enough so that I was able to keep my truck and not have it a loss. The staff was friendly and helpful. I am giving a 3 star review because Im happy with the work but not with how long it took.

Jackie Lally

I keep having to bring back my car for more repairs and replacements despite the fact that they had the car for well over 3 weeks after someone rear ended me. When I tried to pick it up after the 3rd time and asked why the check engine light was on, "Wasnt that light always on?" was the response I received. No, the check engine light was always on when they had my vehicle because they did not fix it correctly. I am now here again to get the check engine light fixed and the rental car I was supposed to have was never set up because "they figured I had a ride". I would not choose this repair shop myself. Unfortunately State Farm has decided this is where my car is to be fixed if they are going to pay it.

milesname1

Had an issue where my car was in the shop for an extended period of time - two months. That was a huge hassle, and I was pretty angry about it, but the owner was fantastic - he gave me rides to and from the auto shop, paid for a rental car, and was super-friendly the entire time. Staff was great too. In short, it went from a situation where I was really angry with the repair shop (for taking so long), and planning to write a one-star review, to being really happy with how they handled the issue, and giving them five stars. Theyre a really busy shop, as youll see, and sometimes delays happen. Cant speak highly enough of the owner.

Alexza Petrolia

Stay as far from this place as you possibly can! I trusted my insurance when they recommended this shop for the repairs to my SUV. When I received my SUV back there was more damage to my car than prior to the accident. My SUV is not even 2 years old. The wreck was on the passenger side. I now have damage to my driver side, back, roof of the SUV, and the inside. Scratches, rust, unauthorized after market parts (now voided warranty), steering where damage, inside interior damage....I mean the list goes on!!!!! STAY AWAY!!

Ronda Daniels

Collision Solution I have to give a 5 star, I had accident in my Acura the job they did u couldnt even see where I got hit ,Im so impressed on how the service was that I told the Insurance Company to send there customer to them an they will be very pleased. Thank u Mr.Vu Nguyen an staff for a great job also wonderful service

Valery Notaro

Customer service was great, but the work was not. Car was not ready at the time and date promised. Would not recommend.

Mukesh Maharjan

Very good place for collusions. Mr. Vu is super nice ! He understands what customers need.

John Nguyen

Great service, and really fast

Gary Bezet

Vu does excellent work!

Brandon McKinley

Awesome experience

Alex Taylor

Service okay