Stanley Subaru

22 Bar Harbor Rd, Trenton, ME 04605, USA

Address:	22 Bar Harbor Rd, Trenton, ME 04605, USA
Phone:	+1 207-667-4641
Site:	stanleysubaru.com
Rating:	4.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 100

Reviews 4

Catherine Simonson

Well, where to start. John Hutchins was nice to deal with, for the most part. However, I quickly got handed off to Dan Tibbets who, after I had only been there not even five minutes, jumped up and almost ran from the desk. Maybe he had to go to the bathroom, I dont know. But he then decided to stop and talk with several other people before getting back to the desk (took about 10 minutes for that). They knew which car I was interested in and when I was going to be in to look at it. Yet, I still had to walk across RT 3 with traffic and across an icy parking lot to see it (I think it would have been good form for one of the salesmen to bring the car over to the main lot before I got there to avoid that). Then, he tried to impress me with the fact that it was a local singers former car. who cared? I didnt, and frankly it annoyed me that he thought it would. I just got the impression that because I was a woman, shopping for a car by herself, and newer model USED cars that I wasnt quite worth his full attention and he couldnt be bothered to make a sale. Maybe he had already made his quota. I asked if that was the web price best price he could make, he said yes that it was below Blue Book (it wasnt, I checked). I told him that I would have to think about it (as I wasnt going to be pressured into a sale), to which he responded that just because I am walking away "doesnt mean that we will drop the price, people think we will, but we wont". Whatever, 2 days later, he emailed me to discuss the price. Of course the price was going to be lowered, it was the middle of December and in 2 weeks that car was going to be another year older and therefore worth less. Just because a woman is buying a car by herself and knows that her budget will not allow for a top of the line new vehicle, does not mean that they should be treated as second class. A sale is a sale and that sale was made at another dealership.

Renee K Trust

High pressure sales tactics along with a certain level of deception. The evening of the day I had expressed interest in this car, I was told it was sold. The next morning I got an email saying it was a mistake, was I still interested? Yes, Id like to take a test drive. When I arrived, the car was not stickered.They were willing to waste my time. Had to wait a day for that drive...The salesman had to come with me. Once I decided to buy, he was unwilling to budge on list price. Not an inch. I should have walked out. Car failed to start after the first time I shut it off. To their credit, they fixxed the problem, but it was inconvenient for me to make yet another appointment. Car didnt come with floor mats. I had to order them and also pay for them. Car didnt come with a spare key, and they tried to charge me $150 for that! Emergency brake didnt hold the car on a boat ramp. Luckily, I was still in it. I took it somewhere else to be repaired. Over all unpleasant experience but what really gnaws at me is that I allowed them to talk me into purchasing the "protect-all" package at $500! After doing some research I discovered it is a $30 bottle of car wax I could have applied myself. When I pointed this out I was denied a refund, and told the high price is for a guarantee against bird droppings peeling the paint off. I had also asked for a list of repairs which the salesman had verbalized. Request ignored. My mechanic found no evidence of the new parts which were described in order to sell the car aside from one new sway-bar. Having previously purchased cars from more reputable businesses, I would say Stanley Subaru is more concerned with making a buck than providing excellent product and service to the customer. If the car you are looking for is at Stanley Subaru, look for that model somewhere else. I wish I had.

Victoria Lerback

I started off looking for a car rather apprehensively...I know less then nothing about cars and really didnt have much of an idea of what I was looking for. We stopped at several car places in town and was not really impressed with the service OR the cars. Then my cousin suggested I stop into Stanley Subaru and see Jason Craig. I am so glad I did! From the moment we walked in we were greeted like old friends and made to feel like every question we had was important and like Jason really cared. He sat us right down and went over everything I wanted, everything I didnt want and then showed us a handful of cars he thought might work out....and I liked every one of them! I was amazed at how quickly and smoothly everything went! Jason also went above and beyond the day we picked the car up by waiting in the office with us for what seemed like forever to make sure we were happy and everything was going without a hitch. I also want to sing the praises of Geddy in the office. She also went above and beyond to make sure that we got into the car we wanted at a price that we could afford, even with less than stellar credit. I think the only complaint I have is that we were mislead on the gas mileage of the car we got. We were told that it got at least 25 miles to the gallon when in reality it only gets 19. Thats a bummer but nobody is perfect and when its time for my husband to get a new truck you can bet we will be going back to Jason Craig at Stanley Subaru!

Samantha Gatcomb

If I could give Stanley Subaru zero stars, I would. The customer service at this dealership is a joke. I made an appointment for my car for Friday May 13, 2016 to find out what was wrong with it and repair whatever it was. When I called on Monday the 16th they had yet to even look at my car and even had to ask where the keys were. I was told they would call on Tuesday to let me know what they had found out. Tuesday came and surprise, surprise, no phone call. When we finally did get in touch with them I was informed that they wouldnt be able to fix my car until May 31st even though I was told on May 13th it would only take a couple of days . I made an appointment with the dealership so I knew when my car would be fixed and that it would be fixed correctly. What I got was a game of phone tag with people who only want to help if you spent $30,000 on a car at their dealership. What I got was the worse customer service I could imagine. I didnt talk to one helpful person while dealing with Stanley Subaru. I was treated better at Riverside Subaru in North Carolina, where they could have easily given me the run around, than I was in my own state. I never received one phone call from Stanley Subaru about the status of my car. Needless to say, my car will be picked up and brought somewhere else for repairs and I wont be returning or recommending them to anyone.