Address: | 7953 Central Ave, Capitol Heights, MD 20743, USA |
Phone: | +1 240-463-3617 |
Site: | fabulocs.com |
Rating: | 3.5 |
Working: | 10:30AM–7PM 10:30AM–7PM 10:30AM–7PM 10:30AM–7PM 10:30AM–7PM 10:30AM–5:30PM Closed |
MS
Ms King
I had an appointment today with Krystal. I arrived on time and was asked by a friendly face (on the side of the salon opposite the door) who I was there to see. I told her "Krystal." She asked me to have a seat and told me Krystal would be with me shortly. I had never seen Krystal before, so, as a first-time client, I assumed she would eventually come over to greet me, introduce herself, apologize for being late, and ask me if I would be willing to stay a little longer. Was I wrong!!! After waiting about 20 minutes (with no contact from a stylist), I walked over to the stylist nearest me (purple,dashiki dress) if she was Krystal. She told me, "No," pointed to the stylist directly next to her (orange, off-the-shoulder top/ black leggings/ wedge sandals) and said, "Thats Krystal." After making eye contact with Krystal, I assumed she would finally come over to greet me then. Wrong, again. At the 30-minute-wait mark, I got up and left, never even to hear from Krystal. It is now approximately 6 hours since I left and I havent heard a peep from Krystal, via text, phone call or email. As a 3-year-old, "born-again" naturalista, I have been searching for natural hair salons in the county. I had read some positive reviews about Fabulocs (which I have now dubbed, "UnFabulous") and thought I would give them a try, hoping this would be my new "go-to." Sadly, I am once again searching for that special place. Any business that takes my patronage for granted and (apparently) does not place a premium on customer service does not deserve me as a client/customer. Krystal has irreparably damaged the Fabulocs brand for me. My rating would have been -5, if permitted. Good riddance.
CY
Cynthia A
Ive used Fabulocs off and on for several years now for loc maintenance. In the beginning I was a repeat customer at the Capitol Heights location, seeing the same stylist over multiple visits...but I stopped going for a while and I lost track of the stylist I was using. Recently I started going again, once to Capitol Heights and then most recently to Woodmore. The stylists at Capitol Heights always did a decent job so I thought I would try Woodmore because they had an opening on a Sunday that worked with my schedule. First problem, the stylist called me 15 minutes prior to my appointment (I was already enroute) to tell me she was running a hour behind. Second issue, she was overly chatty, asked way too many personal questions while doing my hair, and then proceeded to sing along with the sound system when my conversation wasnt enough. Third issue, when my hair was finished I had a bunch of caked up white stuff around my edges which she said was edge control gel and I could just wipe it off. Fourth issue, I paid and didnt get a receipt and she told me to check my credit card statement for one. And the final most important issue was when I got home and looked in the mirror I saw that her interlocking technique left a distinct "Y" shape at the base of each loc. Im no expert but it appears she went through the same opening each time she pulled my loc through the base. Not the proper way to do interlocking. I will never let this stylist near my hair again. Someone at Fabulocs should make sure each stylist knows how to interlock in a manner that wont damage a persons hair. Loctitians are not licensed by the state. Beware.
J
J L
I use to go here regularly 2 years ago however, I stopped once I learned how to upkeep my hair. I recently decided to pamper myself and get my hair done. Needless to say, I was very disappointed leaving Fabulocs. I asked the stylist Krystal to style my hair with two strand twist and flat twist. When she began doing my hair half way through she stated that flat twist wouldnt look right in my hair because of my edges. At that point I felt very offended I already knew that my edges were a little damaged from extensions I put in my hair about 3 months ago and because of giving birth several months ago my hair has started to shed. However, Krystal was very impersonal and did not make me feel good about my hair at all and seemed annoyed while she was styling my hair. I understand that my hair is not the healthiest but, its definitely not the worse. I was running late to my hair appointment I did call in advance to inform her. I felt rushed and did not like my hair! No person should ever go to get their hair done and feel like they could have done a better job. A style that typically last 3 weeks in my hair only lasted 1 week. Unfortunately I will not be going back here to get my hair done.
SI
Sitho A
I was seen by Sade Ajala. I guess I was her last patron at 1:30 and she was ready to go home to a bottle of wine ( from the conversation between her and the receptionist). My hair got washed, she sat me in her chair with water dripping down my back and went to the bathroom. All without a word to me. Apparently asking for a hand mirror qualifies as "interfering with my creative process". Asking that my tightly coiled type 4c hair be blow dried straight before my haircut got me the response "I have been cutting hair for 20 years, I can cut it wet or dry". Never mind that my hair shrinks to about 90% of its length when wet. She blow dried it, finger coiled it. Sat me under the dryer. I asked her to separate the coils since I dont like the spaced out look. She did... only in the front! Needless to say, this is the second time I have tried fabulocs and am leaving dissatisfied . Never again.
AO
AOJOYNER Joyner
I have been a Fabulocs (Lanham) customer and Sade Ajala client for nearly a year. I dont know where I would be if I had to navigate this natural hair journey without Sades knowledge, skill and experience. She has been a godsend. Shes been extremely helpful in assisting me in choosing styles that I like and are good for my hair. Shes never tried to bully me into a style. If she makes a suggestion and I like it fine and if she makes a suggestion I dont think Im ready for shes fine with that too. She throughly answers my questions even once Ive left the salon. There have been plenty of times Ive texted her questions and shes always gotten back to me in a timely manner. I have no complaint about my experiences with Sade or my time in the salon. I highly recommend Sade to anyone looking for top notch haircare from a warm and caring professional. Sade rocks!
NI
Nimat Bilal
As the owner of Fabulocs, my job is to ensure that every customer is receiving outstanding service. When I read a negative review, I cant help but to think, "How could I have intervened to be sure this customer received the service that everyone expects at Fabulocs? I have found that though we see roughly 300 customers a week and most of our customers are repeat, satisfied clients, the few that write reviews, never ask to speak to a manager or to me. When I try to contact them, they never answer or call back. It seems unusual. I will go out of my way to make sure customers are accommodated and treated well. We are happy to eliminate stylist that are unable to provide good customer service so please be sure to ask to speak to me in the future.