Thompson Collision Center - Edgewood

Reviews 7

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Jessica Sowers

The absolute worse experience Ive ever had with a collision center. We took our vehicle there because our insurance company recommended this place. Im calling and complaining with my insurance company as well that they use this place! The enterprise office they use is awful as is the collision center. They had our vehicle for over a month. We went almost 3 weeks with absolutely no communication at all. Our insurance company was paying for a rental vehicle. Because it took so long they stopped paying on it and Thompson agreed to pay for the rest of the time since it was their fault it was taking this long. They called on a late Friday afternoon to say the car was finally finished. Apparently they stopped paying for the enterprise vehicle that day and didnt bother to communicate any of that with us. I get a call Tuesday from Cameron at enterprise threatening to reposes the car. He was completely rude and arrogant and hung up on me. So I then call Thompson inquiring what was going on. Thats when they inform me they stopped paying for the vehicle because we havent picked it up yet. Mind you this was supposed to be a 2 week job that took almost 2 months. But now that their done we are supposed to drop everything on a dime and come immediately. I had an uncle in the hospital having a triple bypass, my daughter had a stomach bug and was throwing up and Im getting threatening phone calls out of no where without knowing why. So we leave the house, pack my daughter up and go to Thompson. I speak with JP, Jim and another gentleman who just walked away in the middle of me talking. Jim speaks to his boss who agrees to pay enterprise for the 2 extra days we had the vehicle. We THINK its all taken care of from there. Only to receive a $60 charge from enterprise the following day. I call enterprise and speak with Cameron again who informs me that the owner of Thompson refuses to pay for those 2 days and Im essentially screwed. There was so much more but thats enough ranting. Worst. Experience. Ever!

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Lydia Braun

I had an accident this past summer, and I was not at fault. I was referred to Thompson Collision by Gieco so I toke it there and when I got it back, it was worse than before, they couldnt clearly tell me what work was done to my jeep and I am not finding out that they had put the wrong axle in. My jeep wont disengage from four wheel drive which it did before the accident. I understand that after a accident, your vehicle will never be the same but the nightmare continues. They did not fix my bent up transmission lines which were leaking fluid everywhere and was obviously FROM the accident because when I was hit, my left control arm was bent up against the transmission lines crushing them. I ended up having to take my jeep elsewhere to get my transmission lines fixed which was more of a expense. I continued to have problems with my axle and I was told to take it back to Thompsons collision and when I did they refused to fix the faulty work they had done by installing the incorrect axle. I was left no other options. This place gave me horrible service, did NOT keep me updated on the repairs and then left me with more problems than I had before the accident.

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Donny Webster

How dare you people. How dare you. Your negligence is astounding. I have experience negligence and incompetence before, but never on quite a level. You all could have been responsible for a young teenagers death, and yet you did not show regret. We went here a get our SUV repaired after a accident. The car spent almost one month in your care, for whatever bull crap reasons. When we got it back, it seemed to be in good condition, but when taken for a oil and filter change at the dealership where the car was purchased, and they were amazed that I drove it there. The car was leaking so much transmission fluid that I had to buy fluid there just to go back to the collision center. Now, if one were to run out of transmission fluid while driving, the car would stop and stall. If it were to happen while driving on the highway, you would be SOL. At the collision center we accosted the person that was in charge of fixing the car. He showed no regret, and was extremely defensive. We ended up at another place, and are never going to this place again. Hell seems like a better option. You come here, you risk death.

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Colleen Holley

I went to the facility in Baltimore, MD. Horrible service. I went on a Saturday when unfortunately the power was out. However they were able to take pictures of my car and said on Monday when the power was back on the images would be loaded. It is not 4 weeks later and numerous phone calls later with Chuck at the facility and my insurance and I still do not have a completed estimate. Chuck assured me everything was okay that they would have it all set up. However 3-4days later in conversation with the insurance they had not received any of the appropriate information from the shop. Now 4 weeks later and multiple times of Chuck providing reassurance that it would be just a few more days, Chuck informed my insurance that they dont have any pictures and if I want an estimate I need to drive back to the shop.

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Tina Murry

Wish I could do 0 stars. DO NOT GO HERE!!!!! They took two weeks to repair my car, which is fine, but Allstate requested a supplement to continue to pay for my rental since the damage did not warrant two weeks (driver door had to be replaced/repainted). They did not submit and I got stuck with the rental build. They made it very clear, it was not their fault and that it was up to me to foot the bill. I had to go back and forth between Allstate and Thompson with promises that they would submit a supplement and that did not happen. I am very disappointed with how I was treated as a customer! Will never go here again or recommend anyone else to go here! I wish I had read the reviews before I went here. On a positive note, the repair was very nice, but the customer service was horrible.

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Sarvjit Chona

Not good at all.. had to take my 05 Merecedes CLK in for front damage. Not only did it take 3 day longer than they quoted,, even though they had the car already for 4 1/2 days.. but when I went to pick up my car, they missed some pieces of the inner doors.. and over spray of the paint.. PLUS the interior was dirty.. So.. I had to leave the car again.. for an additional day and a half... to finally get it back.. and then 2 weeks later.. the front lamps went out.. so.. I had to go back again to have that replaced.. and wouldn’t you know it.. after the 45 min job, the car was brought back to me with foot prints and dirt again.. I gave up and will NEVER go there for anything.. nor recommend this place..

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John Collins

HORRIBLE COSTUMER SERVICE! They will not contact you, you have to keep calling, and they dont go over everything. My steering is messed up after my accident and they didnt even touch it. I have an 02 silverado only have 78,000 on it and my idler and pitman arm are toast! Didnt have ANY issues before! They tell me "we didnt do suspension work and you can fix it yourself"! You are the most worse place in the world for service! If you have GIECO and they suggest this hell hole TAKE IT ELSEWHERE PLEASE! !

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