Jones Body Shop

Address:	1340 Loop Rd, Lancaster, PA 17601, USA
Phone:	+1 717-394-0712
Site:	gojones.com
Rating:	3.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 6

Reviews 9

Annoymous

This place is a joke. I have had nothing but trouble since day one. I dropped my car off July first and they wouldnt not give me any info about the car or send out courtesy call with updates. We are now into August and still my car is in there. I have called Kris Jones the general manager with no returned calls. I also called Joe keener service manager with no returned calls. I finally went in last week and they told me that my warranty would not cover my mechanical issue due to it being in an accident and it was not in an accident. So I then called my warranty only to find out they never called it. The next day I went in they told me "I guess we never did call the warranty". At that time I also demanded to meet with the service manager Joe keener and he showed no care or concern for my issues. I told him how I as hung up on after hearing 2 service men argueing over who would answer the phone then one guy said Ill handle it and picked it up and hung it up. They told me my bill will be $1300 but I just spent that amount of money on my rental car for a month. They said they were only starting to work on the car last Thursday but who knows anymore if they are just never going to return the car at this point or not since I have been disrespected, and treated unfairly with no regard for good customer service. Do not use them, if Honda would actually invest into there shops this would or should be unacceptable.

Erik G

50 years of excellence... I took my car to Jones to have a dent fixed on the rear left quarter panel. I would really like to know what takes 3 weeks to fix a dent, paint, and check the alignment. I should of turned around and walked out when i heard another customer arguing with employees, the very first time I came into the show. Ill make sure no one that I know ever uses their services.

seth lawless lihouv mao

I wont rate this place. Because this place dont deserve any rating from me . I brought my escalade here for repair 1) windshield need replace 2) right fender need repair,after all the dust and worked print were left untouched they even forgot about my right sensor for the fender.i wont go back there or refer any friends to Jones body shop.

Mitch Groff

Jones Honda is a great place to take your vehicle for service. They have taken care of our Pilot and it keeps running strong. The showroom is clean, they have a very nice service waiting area, and the staff is friendly and knowledgeable. Great new and used car selection too.

Joyce Reynolds

Its expensive but real parts. Ask for Seth at Honda...hes the best service guy we have had in a long time.

Eduardo Pagan

Racist and rude I hung up the phone because they did not understand me

Stev

How to bring your car back to repair after it was supposed to be fixed

jonathan fuddy

Expertise in every step of the way

Cheryl Hartnett

Very helpful, good turn over rate