Faulkner Collision Center

Address:	1350 Loop Rd, Lancaster, PA 17601, USA
Phone:	+1 717-293-7800
Site:	faulknerbmw.com
Rating:	3.5
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 8AM–12PM Closed

Location

Photos 20

Reviews 8

Spitfire SK

NO! NO! NO! Stay away. To summarize: they didn’t return my calls, they didn’t respect my property, and they were unwilling to take responsibility for permanently damaging my battery (details below). I dropped my car off on a Tuesday. Had a nice conversation with Chris P. He promised to call me the next day after they looked at my car. When I didnt hear back, I left a message on Wed afternoon. On Thursday I left another message. On Friday I was told he wasnt working and the manager was also away and no one could help me. I left a message for April the manager indicating my dissatisfaction. The next week on Monday I finally got a call back from Chris indicating my car was totaled due to the damage. I setup a tow home. When I got my car, the entire intake was missing from the filter to the throttle body (including the mass airflow sensor etc). The front bumper was missing the main 2 bolts that hold it to the frame. The passenger side fender (that was not damaged in the accident) was now scratched in multiple places. To make matters worse, I dropped off a running car and in 10 days, they gave me back a car that wouldn’t even start. I traced it to my 1 year old battery that was now completely dead, so dead it could not be charged. When I called, they found my missing parts, plus a whole bag of hardware. When asked about the battery, they refused to accept any responsibility, despite acknowledging that the car started just fine a few days prior. When I asked for the manager who had been there 10 minutes prior, I was told she left early and would be gone through the following week. I asked for her to call me when she was back and of course I never received that call. This was the worst customer service Ive dealt with in a long time and Faulkner should be ashamed.

W pack

Worse body shop in Lancaster... Please dont use them.. I took my SUV to them to fix a dent in the rear hatch.. When I picked up the vehicle they didnt complete the work order also they installed panels wrong and put grease mark and a hole in the headliner.. We took the vehicle home it rain overnight and when my wife got in to in water was running on the inside of the rear window.. She took the vex hole back ( they installed the weather stripping wrong). They then had the vehicle for a month to fix all the issues they caused but poor workmanship.. We had go back for a third time to fix the headliner.. On 2/11/15 my wife picked it up now the airbag light is on.. I called because it wasnt on when we dropped it off.. I spoke to Manager April who went off on me blame us for ripping a hole in the headliner and said they were tried of us.. I asked her why they thought it was ok to tear thing apart without calling us and she had no answer.. She told us they our car had recall and she talked to Lancaster Dodge.. So I called the dodge dealer and they said that they have no recall.. Just more lies... Edit as if February 2014... After talking to Ricky Wood finally got problem fix.. It was nice to talk to a person that would listen and understand my issues that we had

Anonymous User

Faulkner Collision Center in Lancaster is run in a well organized and efficient manner. The employees are courteous and very helpful. This is probably reflective of the manager, Scot Lashee, who keeps track of his employees and is concerned if any employee is having a difficult time or needs some assistance. My adjuster was April Lausch who went beyond the call-of-duty to keep me informed of my cars progress in the body shop. When April could not secure a used replacement part, she installed a brand new part at no additional charge. She was concerned that the car was finished on time and that all the work was done correctly. She made sure that I had a complete explanation of what was done and that I understood what was done. The final cost was less than at another garage that I had visited earlier. It is my hope that all the customers who bring their cars to Faulkner Collision in Lancaster are as satisfied as I am. Good work by Faulkner Collision.

Gabriel Agosto

I was extremely disappointed with the service I received at Faulkner Collision Center. I was a victim of a rear end collision of a USAA insurer. I was NOT at fault. Faulkner Collision center is a authorized insurance claims adjuster for USAA. Angela, the representative at Faulkner lied to me from the start. She said my 1993 Honda accord vehicle would be repaired -- it wasnt. She said if it wasnt, I would be given the fair market value of the vehicle if it was declared a total loss. I received $900. Kelly blue book states at least $2000 for the same vehicle in "fair condition". Angela as well as Faulkner Collision center are nothing but crooks. I highly recommend selecting another collision center for your repairs or seek legal advice prior to authorizing them for any work.

Bennet fenstermacher

I am very upset with the work that they did. They made things fit if thats what you call it, instead of doing it right. They chipped the paint on a panel that they should not have touched. Also the representative who brought the car around in an effort to "fix" a problem actually broke another part. That they were originally suppose to fix in the first place. The car left with more flaws than when I dropped it off. I would not take my car to this shop. They are worth less than one star but I had to put something. The people I see giving them good review must not know anything about body work or cars.

Rich Jackson

Absolutely horrible customer service. Was told my car would be done in 5-7 business days. Here I am at business day 17, still waiting on my car to be done. Different excuse every day. Twice the bumper doesnt fit, then its the wrong headlight, then the cut a line to the transmission, then while fixing the transmission line they put a chip in the new bumper. Heck they dont even call anymore to let me know what is going on with my car. I have to call them each day then wait on hold for 5 minutes to hear their new excuse.

Emma Padulese

Kept my car for over two weeks past the date it was due to be done which was already a month. Also did not call with updates when promised, I consistently had to call to find out how long was left. Only after having my step-dad call did they start to get things done. Even on the day I picked it up I was promised a call "around lunch time", but did not receive it. I called at 3:30pm and was told it was ready for pick up already. Will not be returning here for service again.

Anonymous User

The shop could not have made it easier for me, they took the time to explain everything that was being done to the car and they did a great job on everything they did. I was worried that my car would not be right after the accident because I had a bad experience at a nearby shop before, but Faulkner did a great job getting the car back to new like I didnt even have a accident