M & R Auto Center

535 E Ross St B, Lancaster, PA 17602, USA

Address:	535 E Ross St B, Lancaster, PA 17602, USA
Phone:	+1 717-393-7717
Site:	mrautocenter.com
Rating:	4.8
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 9

Reviews 14

Joshua Blanco

It has been a couple of months since I took my car into M & R Auto Center and I am completely happy with the results since the repairs. 1. Speed. Got my car done fast. I was paying for a rental out of pocket, so this saved me money. 2. Cost. I got quotes elsewhere for higher prices with less work. This saved me money. 3. Communication and Flexibility. We discussed my issues and concerns and Ryan took those into account when planning my repairs. We skipped a fender to save me some money, but after the team popped the fender back out it looks much better than it did previously anyway. 4. Results. Car has had no problems with any of the fixes since the repairs, everything was done right. The paint job was superbly blended. If you know what was repainted, stand on your head in the noonday sun, and cock your head just right you might be able to tell it was repainted. The rest of us can believe it is the original paint job. 5. I plan to go back here and more importantly, I will send my friends whenever they need to get work done.

Julia Kreider Walsh

Had been having an issue with my vehicle for several years and have taken it to at least 4 different mechanics/ shops only to have it continually reoccur. Every time Id be charged for the evaluation and the supposed "fix" only to be frustrated to have the issue return. I heard about M&R and took my vehicle there- right away without any testing Ryan knew what was going on with my car - a factory default that he had previous experience with. This shows that A: the owners and employees at M&R are on top of whats going on with different makes & models on the road and B: their honest and are not going to just keep charging me to tell me they "fixed" it even though it really cant be fixed long term. I appreciate the nice reception area, receptionist and respectful atmosphere at M&R auto as well- Id send anyone there and feel completely comfortable knowing theyd be treated respectfully and professionally from the moment they walk in the door to the moment they drive off the lot. Thanks M&R for your great work!

A Reding

Let me just tell you WOW!!! What amazing customer service! Ryan helped me and went so far above and beyond - I had extreme difficulties with Pep Boys and upon the recommendation from a guy at the bank I ended up here! They listened to my issue and even though they dont specifically work on rims he looked at my car, evaluated it and ordered me a part within an hour of me calling!!! He explained the process to me and what he could do. The part came in two days later - no surprise or hidden costs! I scheduled my next appointment with them for my emissions test immediately! THANK YOU!!

Keith Beiler

Excellent service and customer care. However, NOT recommended for older vehicles. I took my 2000 Altima in for inspection and they gave me a laundry list of tweaks and repairs. Too thorough. $1000. Seriously?! (small note: I had asked them to rotate the tires and they forgot. They did charge $25 to secure the battery which was fine for 3 years, $80 to replace a wheel stud, and $10 to change a lightbulb. That was just labor. Thank God for AAA. It covered the tax.)

M Morales

I am very pleased by the professionalism and honesty exuded by M&R Auto Center and the sincerity of their great customer service by all of the staff I had contact with. I really appreciate that they provide the customer with options if possible, offer their professional opinion, yet ultimately allowing the customer to make the decision, and are not just driven my making money. I will definitely be a continuous return customer and will be sure to refer others.

Briana Freeman

It was a pleasure to work with M & R Auto. They were knowledgeable and explained everything to me fully. I appreciated that EVERYONE that I came into contact with from the moment I walked in the door was extremely friendly and trustworthy, from the office staff to the actual mechanics. The body work done to my car looks like new and was done at a reasonable price. I will definitely be going back to M & R Auto!

Jennifer Strickler

Totally impressed with how quick they got my work done on my car - much faster than the dealer I was taking my new car to. In addition, I had a quick appointment to get to while my car was being serviced and they let me drive a courtesy car w/ no questions. Very attentive to customers needs! Priced right. If you are tired of getting pushed around or taken advantage of by mechanics, M&R is the place to go.

Nathan Lott

M & R Auto are honest and professional, I had an unfortunate week with both my vehicles and Ryan and the gang saw to it that my needs were met and fixed both my vehicles. I am always amazed at how gracious and excellent Ryan and his team act when dealing with customers. I never have a problem paying for this type of service and trust that my money is being spent well. Thanks Ryan and your team!

Tom Kirk

M & R Auto has been my "Go To" place for everything related to cars. I purchased my last two cars there and have had them do all my service for many years. Sure they have great mechanics and offered much needed advice and help in purchasing cars, but I travel a little distance to go there because . . . I trust them. They are fair, honest and competitive with their fees. Theyll treat you right.

Di Netherton

These guys are the real deal. I bring my Audi there now, having spent FAR too much at the dealership. They will tell you when something might be coming up, like tires, etc., but they dont push it and demand that it be done right away if its not necessary. I dont feel like Im being taken advantage of because Im a female with virtually no knowledge of engines. Five stars!

Geri Leif

I am fairly new to the area and my car would not start. Through a friend she had called M&R Auto, within 30 minutes they were towing my car back to the the shop. I felt the customer service was outstanding as well as there expertise. Within an hour I was back on the road and scheduled another appt with them for further work. Just found me a fantastic mechanic shop.

Zoe Horan

Knowing that my car is in expert hands, and that I do not have to worry about unnecessary repair suggestions is priceless. Ryan is friendly, respectful and I completely trust him with my familys vehicles. Currently my husbands car is having body work and mine is in for an oil change, inspection and brakes. Everyone here is great and I would recommend M&R to anyone.

Amy Antonucci

Every time I take my car there, I feel like part of the family. Ive waited for my car, and I enjoy watching and listening to the staff interact with other customers. I know Im not the only one who feels like this! I have taken my car for maintenance and for emergency repair (flat tire). They were very efficient and considerate of my time as well as my wallet!

Matthew M

Unfortunately, they will take advantage of you so if anything major is needed-get a second opinion! Im glad I did because a 4000$ estimate turned into a 500$ fix elsewhere...Very disappointed, AAA will be hearing about this, because you should take customer service seriously, and put honesty first. Tisk, tisk, tisk...