Odalis Hair Salon

107 Washington Grove Ln, Gaithersburg, MD 20877, USA

Address:	107 Washington Grove Ln, Gaithersburg, MD 20877, USA
Phone:	+1 301-216-0885
Site:	odalishairsalon.com
Rating:	4.2
Working:	10AM–6:30PM Closed 10AM–6:30PM 9AM–6:30PM 9AM–6:30PM 8AM–3PM Closed

Location

Photos 20

Reviews 6

Anonymous User

I am new to Gaithersburg, Md and I was referred to Odalis by a really good friend who has been a customer of Odalis for many years. I made an appointment over the phone about two weeks in advance. The customer service that I received over the phone was not the best by far. The receptionist was abrupt and short to answer any of my questions. I thought that maybe she was having a bad day and booked the appointment any way. Excited about finding a long term stylist, I arrived to my appointment on time and much to my surprise on Saturaday morning at 8am there was not a seat in the salon to sit in. I checked in with the receptionist, confirmed what I wanted done to my hair and who my stylist was. To my surprise, I waited for 2 hours without any one making an attempt to approach me to wash my hair. I approached the receptionist several times with concern and she did not welcome my concern at all. She spoke negative about me to the other stylist in the salon and they all laughed....not knowing that I too speak spanish...I was so upset ! but refused to allow it to affect my mood. It was I who was in their mercy because I needed to attend a very important engagement. So I waited to be served. shortly over two hours I was approached and escorted to the shampoo area. After I was shampooed I was asked to take a seat up front with the rest of the customers (my hair was wet with a protein conditioner on it) I waited for over an hour for them to wash the conditioner out of my hair, set it and put me under the dryer. 45 minutes later the dryer turned off and I sat under the dryer waiting for someone to lead me to Odalis (my stylist) for at least another hour. After an hour wait a young lady approached me to come sit in her chair. The stylist began to take out the rollers and do my hair. I asked her was her name Odalis and she responded no. I told her that I specifically requested Odalis and I would appreciate it if she could do my hair. The stylist began to speak in spanish to Odalis as well as the other stylist in the salon regarding my request. Lets just say that they were not very happy. Odalis told the stylist that she was too busy to do my hair. Among other things. WOW! Right! So I sat in the chair waiting on them to make a descision. Odalis finally said that she would do my hair but after she finishes the rest of her customers (four other spanish speaking individuals).. By this time over 5 hours had passed and I was extremely fed up with the poor service and attitudes. I walked up to the receptionist and told her that I was leaving and she spoke with Odalis about it. Soon after Odalis finished up her current customer she waved me to come sit in her chair. She immediately began doing my hair. Not once did she appologize for the poor service, say hello or ask me how did I want my hair done. She only communicated with the other stylist is spanish about myself, others in the shop, and some spanish television show. After Odalis finished my hair and I asked her when did she trim my hair. She stated that I did not ask her to trim my hair. I responded that I made an appointment two weeks ago with the receptionist, told her the stylist I wanted to use (Odalis), and what I wanted done to my hair. I also confirmed with the receptionist when I checked in at 8am. Odalis began to get a slight attitude with me and stated that it was my responsibility to inform her what I wanted done and not the receptionist. Wow! Right!. I looked at the receptionist and confirmed with her that I had told her want I wanted done to my hair and she agreed that I had. They spoke in spanish to one another and then Odalis began to cut my hair. End result ...My hair look good after 6 hours of humiliation. NEVER ......EVER.....AGAIN will I ever frequent that shop. And by the way I still tipped her.... Time spent in the salon: 8am to 2:15pm.

Saio Decker

One star because zero stars are not allowed and they were courteous OVER THE PHONE and I really appreciate that. BUT First, I called and asked how long the wait was, they said they were not busy and I would not have to wait. Upon arrival, I had AT LEAST 6 people ahead of me. I dont mind the wait at all. So they wash my hair and after I sit waiting for an hour, they decide to tell me they cant do the style I want. Im asking them to improvise or just do something similar or I can provide another style that they can perfect. She just kept repeating and misinterpreting me and said she didnt want to do it. A regular mohawk with curls. Nothing complex! Im really in disbelief. Then she asks why i look sad. How could I not?! Did I mention its my birthday? Yeah, so I have to go looking for another place and deal with several hours of waiting and show up late... smh DO NOT WASTE YOUR TIME. Its disrespectful to waste a customers time like that. I dont care how good people say you are. Dont let that get to your head. Your customers are what make your business. In my car now heated and so disappointed. I had heard good things about them but seeing is believing and I will not come here again!

Moonlight Sunset

The first time I went the owner was very polite. The second time I went she was disrespectful and rude. I was getting my hair redone in a red color and she didnt like the fact that I have brought in my own hair color to make the red that I had at first so she began to talk about me and make fun of my natural hair (Black hair). They left me under the hair dryer and the dye begin to run down my face. I didnt go back there. I wont recommended this hair salon unless you speak Spanish because they will talk a whole lot of mess about you if you are not some kind of Spanish.

Ashley Ongweso

1. theyre un attentive. went in at 8:30am and did not leave until 3 PM. 2. they refused to do the style that I wanted and I had to bag and a compromise with them which was ridiculous. 3. I was quoted the wrong price and instead of solving the problem for me I was cursed out. They do hair good but you can get your hair blown out at a better place that gives better service because the service that they give is ridiculous and unbelievable. I would not recommend the salon

Toni S

Very clean! Great attitude of all staff. Nice atmosphere/music. There was no wait to get to the shampoo bowl. Stylist was good. Rhythm and time flow of wash to condition to rollers to style went well. Pricing is relatively standard for DMV area ($45 for wash/blow out). Easy parking. It was my first visit at this particular salon. I will go again!

Jewel Jernagin

I went to them a month ago and got my daughter and I hair done. Yes it lasted 4 weeks. I have been to several Dominican hair salons. I can tell you no other can compare to Odalis. The are so sweet, fast too, they know your hair. I referred them to my mom, she could not believe how her hair felt and look. Yes Odalis is the best in the DMV!!!!!