Ulta Beauty

17758 Garland Groh Blvd, Hagerstown, MD 21740, USA

Address:	17758 Garland Groh Blvd, Hagerstown, MD 21740, USA
Phone:	+1 301-797-5843
Site:	ulta.com
Rating:	4.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 51

Reviews 14

KeepIt Cambridge

If youre looking for a fried scalp and blue hair, then this is the place for you... I had an interview coming up, so I thought it was time to tidy up my roots. I went in for highlights and a trim. 4 hours later, my hair came out brassy (but, I have to admit, the cut was done well). They offered to fix it, so I eagerly booked a follow-up to fix the wrong color. It just needed to be toned at this point - a simple, quick procedure, right? Wrong. ANOTHER 4 HOURS LATER, and I emerged with BLUE HAIR, and this was after my scalp was literally burning from all the products they had used while they were clearly messing up. I had a sore neck from bending my neck backwards into the sink for 3 of the 4 hours, a damaged scalp, and Blue Hair. And guess what, they then charged me for this. Only after I called the manager did I receive a refund (just for the 2nd messed up correction appointment). God forbid they refund my original highlights that they did wrong?! NEVER. GOING. BACK

Autumn Shubert

Horrible service!! Half my head is stick straight with slight waves on the opposite side. I went in with multiple pictures of what I wanted my curls to look like. I was getting a wave treatment. My stylist tore all the curlers out and started over after another stylist said I wouldnt like the results with that size curl. Another employee comes in complaining about co workers and had 2 unhappy customers coming in to get their hair fixed as they hated what was done. I should have known to leave then. About 4-5 hours later I leave. The next day I have straight hair. I waited the 3 days then went in to discuss why my hair was straight after a curl treatment. I got snickering in front of my face because I wanted a full refund. $120 I wasted and another $60 on products. I got my money back however they are unprofessional and clearly have many mess ups and unhappy customers.

Christie Wallizer

I was just butchered!! The hair cut I was given did not look nothing like the picture I showed her 3 different times!!! I am so upset, I will never let them touch my hair again. I will not recommend them to anyone!!! I should have never paid for what was done to my hair!! I had very long hair and now I look like my grandmother!! The duck tail she shaped in the back of my hair horrified me!!! Someone needs to cut her hair which is long just like she cut mine and she if she likes it!!

Jeanne Schildt

As others hv stated - The staff could be more respectful toward customers and customer requests. When I come in to try a product line and your staff tells me "I should know what I want to try", and is not knowledgeable or friendly with different skin types and issues- there is a problem. Its your job to know the line and at least know the basics- or please put someone there who is mature enough and Willing to be kind.

Safrianna DeGroat

Staff at this branch could stand to be a little friendlier. Some staff were very helpful (especially the woman at the brow bar) and a few behind the register. Others, however, seemed to be less customer and more self focused. Store itself is a makeup lovers paradise. Great spread of products!

GRACE COX

Was about to go in but they let this young lady come in to the store with her humongous dog. It wasnt even a service dog. Its a beauty store whats the purpose of the dog.

Kiley Davis

Kara is so nice! I appreciate all of her help finding what I was looking for

Gina Valenti

Nice, but the line is always long, and usually there is only one register

amanda brown

Excellent selection, knowledgeable staff, and the salon does amazing work!

Julie Clark

Ulta is a one of my favorite places to shop for beauty products.

Kristyna Suppok

The girls working the front are extremely nice and helpful!

Linda Blenker

Staff are friendly and helpful