New Design Autobody

2917 52nd Ave, Hyattsville, MD 20781, USA

Address:	2917 52nd Ave, Hyattsville, MD 20781, USA
Phone:	+1 301-864-6161
Rating:	4
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed

Location

Photos 9

Reviews 6

Asa Doc

New Design is still on 52nd Avenue but before you cross the railroad tracks. Their entrance requires a left turn onto Sims Lane driving southbound on 52nd Ave. I took my car there to repair damage from an accident. The front office is very friendly and has a good working relationship with local car rentals if the shop has to keep your car awhile for repairs. Regarding their body work. I was impressed with them when the shop advised me that the insurance adjuster recommended the use non-OEM parts because these parts are cheaper than original (OEM) parts. It was noticeable with my car that there were fitment issues with certain non-OEM parts, which generally do not fill as well as parts from the car manufacturer (OEM parts). I immediately understood that they take pride in their work when they made sure I understood the fitment issue between OEM and non-OEM parts and how it can affect the aesthetics of the car. They did their best to make the non-OEM parts fit but there is only so much one can do trying to place a round peg in a square hole. In the end, they recommended I reject those parts and they spoke to the insurance adjuster into paying for the proper OEM parts, which the insurance did! Many thanks to New Design for making sure I was satisfied with their work.

Yashika Fowler

OMG! This place is amazing. I was extremely skeptical at first because of the location. My nerves were already shot because I had never been in an accident this severe. I was so confused and didnt know where to start. They made me feel extremely comfortable as soon as I arrived. I was supposed to do the two-step method where I come in for inspection and estimate then schedule a drop off and bring it back. Due to my work schedule I could not afford that. The manager Wayne said no problem and I brought it right in and dropped it off. They also called Enterprise for me! I told my job I would need to be at least 2 hours late. After everything was completed including getting my rental ( which was directly next to my house) I was only 45 mins late. Not only did New Design call my at least twice a week just to update me, they sent me updated pictures three times a week. I LOVE THIS PLACE!!! The staff, managers, mechanics EVEN THE OTHER CUSTOMERS were extremely pleasant, patient and helpful. I hope to never see them again due to the circumstances but as life would have it if I do, I wouldnt choose any other place! Thanks guys!!!

Timothy Sparrow

The quick turnover from start to finish of the work done to repair a damaged rear and left side of my car, along with the newest materials used to repair it, gave me the highest satisfaction that New Design Auto Body is the leading premier collision repair shop in the Washington, DC Metropolitan area. I thought my car was in drivable condition prior to my initial arrival at the shop, but clearly had extensive damage, let alone unsafe to drive. The manager reassured me that I could leave the car with the shop, and the receptionist immediately called Enterprise Rent-A-Car to pick me up. Since I had not been involved in an accident in a long time, the turnaround to get me driving and the steps required to do it can be very complicating and worrisome. New Design let it happen with a graduating ease for all my friends and family who rely on me.

Anonymous User

My husband love them, the owner is nice and the place is good with pick and drop off compromise because its only open Monday to Friday 8am-4:30 pm; not ideal hours for people who work 8-5pm PS: I never had problem finding the place on 52nd ave.

Steven

Excellent service and customer relationships. Went above and beyond to make sure I was a happy customer.

Pravin Chacko

Great work.