Mars2Cars MOBILE AUTO REPAIR SERVICE

9215 Greenwood Ln, Lanham, MD 20706, USA

Address:	9215 Greenwood Ln, Lanham, MD 20706, USA
Phone:	+1 301-798-5590
Site:	mars2cars.net
Rating:	3
Working:	5:30AM–1AM 5:30AM–1AM 5:30AM–1AM 5:30AM–1AM 5:30AM–1AM 5:30AM–1AM 5:30AM–1AM

Location

Photos 27

Reviews 3

Kia Hill

Before I write my review Id like to say that this was our 2nd time we used this service, which the 1st visit we were satisfied with but the 2nd not so much & my admission that during our 1st visit, which he only came out to change a tire, when he made the statement, "I usually wouldnt come out for a small job that I really wouldnt make any money on but since it was slow today, I decided to come" I should have known that something wasnt right with this company. So on Friday June 19, 2015(included the date so you understand that this was a recent experience) I called them to come and check my car out because my air conditioner wasnt working. I believe his name is Earl(he said he is the owner of the company) came out to look at my car. After checking my car he said it was my compressor that needed to be replaced, which I already knew because I had it looked at prior to calling him. So I agreed to the $185 fee to change the compressor. After changing my compressor, he told me that their was actually a short in my car that wasnt allowing the air to flow because when he put the wires directly to the battery the air came out. He went on to tell me how the 1st person who looked at my car was unprofessional because he didnt use the proper tools to diagnose the problem and it would have definitely cost me more that $75 for the guy to fix. Fine. So he says well I can come back to fix the short for you for $135 on Wednesday. He said he couldnt do it that night because it was getting late. I said ok. So we set up an appointment for 10:00am on Wednesday the 24th. I called him Wednesday morning around 8:15am to confirm his arrival time. He responded by text at 10:15 to tell me that he had a court date he had forgotten and that he would be coming as soon as he was finished in court. After 3 hours(1:15) I called him again, now I get the company answering service, to see what time he would arrive. The lady took all my info and said that someone would get back to me in 20 minutes or less. No response. Fast forward to 4:30pm I call him again, he finally answers and says "Im sorry the day got away from me but I will come out tomorrow to get it done for you"(in case you are wondering, no not at anytime during the day did he call or text me again to let me know he wouldnt be able to make it). I said ok, I have something to do in the morning but I will definitely be home by 1:00, Is that going to work for you. He replied: "Yes Ill see you at 1:30". I arrived home at 12:45 and called him once again to confirm his arrival time. I got his answering service, I again told the lady my name and the reason I was calling and Id like to make sure that he will be out to fix my car at 1:30. Again, I was told that she was sending the info to the tech and somebody would respond within 20 minutes or less. I said ok. Again, no response. So after giving him the benefit of the doubt, I know we get busy and problems can occur that are out of our control, maybe he is just running late(doesnt excuse the fact he didnt call me. I do have an appointment). I waited. 3:30pm, I CALL HIM, AGAIN. Now he answers, I said hello this is Ms. Hill and I am calling to see what time you will be here to fix my car. Oh well, Im not going to be able to make it today I got some calls that I need to go on so maybe I can come out on Friday. I HUNG UP ON HIM. I can not believe how this whole situation was treated. His level of unprofessionalism: EXPERT. I cant believe he would treat a return customer in this way or any customer for that matter. After confirming appointments with me, you tell me you cant come because you have other calls to go on. If Im not mistaken, in business, every dollar counts. Well in his case, I guess not. Needless to say I will NEVER use his service again and if you are thinking of using it, please reconsider. Well, I dont know if your job is big enough and he can make money off you, he will probably show up. And they wonder why people dont support black businesses.

Trequon Wallace

I took the chance and risk of a referral that someone had gave me to give "Mars 2 Cars" a chance. I had already taking my vehicle to BMW, MSI(state inspection), several mechanics to try and get someone to tell me what was the cause of my vehicle leaking coolant. Everyone could tell me but I didnt want to pay the $120 or more to get the issue diagnose. I called Eddie to get a diagnostic for him to tell me where the sources was coming from and not to mention it clearly states on his website the diagnostic is $40 (FALSE ADVERTISEMENT)and then he charged me $85. He never answers the phone or text messages and if he does he says "Ill call you back or send you the information" he basically told me that my car didnt have a coolant leak when it clearly did. I was thinking to myself this guy has got to be kidding me. He left my vehicle undiagnosed and never called me or texted me what was wrong with it. I had to chase him to get him to send me an invoice, a report and what he "found". I got in my car after my interview since I left Eddie with it in my visitors parking lot and looked as if he was taking a nap in my vehicle. He left his dirty gloves in my passengers seat, moved my gallon of water that I was using for the coolant in the meantime and adjusted my seats and didnt put them back. I quickly called him several times and texted him to get him to come out again so I can get my moneys worth. He told me he would come the next day after at 10am he called me and told me he would have to come in the afternoon to almost fours later. I decided to not do business with him altogether. I called my bank to dispute the charge and explained to them how I was treated and how he basically scammed me and took my money without performing the proper service. NEVER AGAIN!! PLEASE BE AWARE AND DO NOT WASTE YOUR TIME OR ENERGY WITH THIS COMPANY!!!

Daniel Gagnon

Had a engine problem with my 2003 Ford 150 truck. Couldnt drive it to local auto shop. So, my wife decided to call Mars 2 Cars. They said that they can go to my house and analyzed the problem and give me an estimation on the repairs. Eddie and Cameron showed up and hooked up the analyzer to the truck and determine that I needed new spark plugs and coils. They showed up the next day and installed the plugs and coils. They also found that I had 2 cracked vacuum hoses which they replaced for free. All I had to do is go to auto store and get the rubber hose while they were installing the plug. They also gave me a free oil change. Once everything was installed, we went on a test drive. Wow !! my truck never ran so good. These guys are good people and wouldnt hesitate using them again. Thanks Eddie : )