AAMCO Transmissions & Total Car Care

20 Washington Blvd, Laurel, MD 20707, USA

Address:	20 Washington Blvd, Laurel, MD 20707, USA
Phone:	+1 301-776-5944
Site:	aamcolaurelmd.com
Rating:	2.7
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 2

Reviews 12

James John

I will start off by acknowledging that I DID NOT have my transmission serviced here but the level of customer service offered by this establishment is some of the best that I have experienced in years. After bringing my 2007 BMW 328xi to the dealership for a transmission diagnosis, it was determined that the transmission would need to be replaced at a cost of roughly $8500 (for an 8 year-old car with close to 150k miles). The dealership itself suggested that I take the car into a local repair shop for rebuild at a much cheaper price. I decided to try this AAMCO facility since it was located a relatively close distance to the dealership. My car was towed by AAMCO for free and after their initial analysis, was offered a rebuild price of roughly $4000. I was now faced with the decision to either sink money into the repair or a buy a new car. AAMCO was extremely patient throughout this decision-making process. At no point in time was I forced to make a rush decision. After close to two weeks of deliberation - with no decision made - I finally decided to tow the car off their property for fear of having to incur runaway storage fees. Tony surprisingly did not charge a single dime, and would not take a single penny from me for having kept my car there this long. As per Tony "This is not the kind of company we are". I may not have had my car serviced there, but I certainly would have had that been the path I chose. I would absolutely recommend this company to anyone looking to have their transmission serviced simply on the basis of the excellent customer serviced experienced throughout my process of interacting with AAMCO Laurel.

Tarsha Geddie

My Truck has been at this auto repair shop for over a week and I want to thank Tony and staff for Outstanding Customer service and working with me to get the assistance I needed to have my repair done, even though I decided not to get my repair it was do to my own financial situation, but Tony was exceedingly understanding and showed me the up most respect and patience I have seen in a long time and did not charge me any hidden or extra fees. I would recommend all of my friends and family to visit this great establishment for their car care. thanks again Tony I appreciate all that you do

Nicole McBride

I really appreciated the professionalism displaced during my time of frustration. After purchasing a vehicle in May of this year, the transmission failed 60 days after the date of purchase. Although very irritated, I am very thankful for the extended warranty. After discussing my issue with Tony; the manager at AAMCO, I felt more and more at ease knowing that my car would be taken good care of in a timely fashion. I thank Tony and his team for their expertise and great customer service.

Antoine Taylor

Ok so I brought my 2005 chevy impala here for a free diagnostic it took a couple hours before I could pick the car up. When I did they told me that I needed a new speed sensor ($375) and air flow sensor ($250). I gave the news to a friend of mine whos mechanic. He told me that he could do both for $300 flat. When working on the car he realized that the existing speed sensor was disconnected. I ended up paying my friend $50 for his time and I havent had a problem since.

jmnks919

Hoooooorrrible service!!!! I dont care what the other reviews say, the owner is a true peice of work! Tells me they will looks at my trns and they will get a parts list together and will call me when they finish. THREE DAYS GO BY , 1 DAY AFTER THEY TOLD ME IT WOULD BE READY AND I SHOW UP AND THEY DIDNT EVEN TOUCH IT. NO CALL TO LET ME KNOW ANY INFO. NEVER TRUST THESE PEOPLE.

Miss Mo Love

I TOTALLY wish I had read reviews prior to taking my vehicle to them. Not only was my car misdiagnosed and still not repaired, as a woman not knowing, I paid them and still had to have my car taken somewhere else. How do I get my money back????

Kristal Schneider

the owner is nasty and they have horrible customer service. lack of communication with all of them, then tried to carge me 4000 dollars for a job that everyone else said around 2500-3000. if your a woman dont go there

Kimberly Peabody

Working with Tony was great, but Michael is a totally different story. I am out of $650 and my car is still not repaired. Michael said "We should both cut our losses". Wow, my definition of poor customer service.

stephanie emburey

I take my car here because Tony and his team can be trusted. Theyre honest and do not charge me more because I dont know anything about cars. Plus, they do fast, great work.

Sung Jang

Avoid these people. they didnt know where to look and end up broke my center console. they are stupid. avoid.

Mohammed sharian

Mr Tony is really pro with high skills with CS .

Taylor Pena

Great service as always!