Suffolk Alignment & Car Care Center

Address:	320 Carolina Rd, Suffolk, VA 23434, USA
Phone:	+1 757-539-0635
Site:	suffolkalignment.com
Rating:	2.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 6

Reviews 22

William Webb

This place has really gone down hill since Mr. Hines had to leave. My wife took her vehicle in to have to sensors replaced. She had taken it to the dealership and the dealer quoted her $275 for the work. She took it to suffolk alignment in hopes of getting a better price. Instead of getting a better price, Suffolk Alignment did the work without providing her a quote or getting her approval. They charged her $470 for the work, or a 188% markup over a Nissan dealership. The current operator was rude when I discussed this with him and told me that they mark up all of their parts by 85% over the manufacturer suggested retail price and that they usually get the part for about 1/2 of the msrp. We had been taking all of our vehicles here and had many years of good service with Mr. Hines at the helm of Suffolk Alignment. This new operator is a crook and we will never do business with them again.

Ray Knight

DO NOT TAKE YOUR VEHICLE HERE, They bait you in with nice customer service but the mechanics suck. They put broken pieces back on my car and only acknowledged it when I mentioned a funny noise I never heard before taking it there. Then had the nerve to tell me they will repair it for a price...the mechanic said yea it was broke before he put it on,so why would you not tell me so I could by another?,because he broke it then lied about it. They will never get my recommendation.

Aaron Davis

Dont take your vehicle there trying to find out what is wrong. I asked them if they could locate a problem so that I could know if the vehicle was safe to drive until next paycheck. They charged me $27 diagnostic fee minimum charge and then like $90 something an hour for their time investigating only to tell me the exact opposit of what every other shop I took the blazer too afterward said. Let a different shop fix what they said was wrong, and Wallah problem is solved.

Judy Lenz

Bought tires, I knew my car had problems so I had them give me an estimate. They did, we oked it and payed for it. Then they called and said we didnt pay for everything. We told them that we paid what they estimated and they forgave the rest. Will use them again! Yes a little more expensive, but if they are paying their workers fairly thats better than using a chain store that doesnt pay their workers well.

Eric Bertram

I made an appointment and was seen first thing in the morning. The people who work there were all very pleasant. I went in for only an alignment and tire balance. I was out within an hour. I have a lifted Jeep with larger tires. It rides better now than it did when I bought it. Ill be a customer for life and tell my neighbors about this too. Reasonably priced too!

Debbie Owens

WILL NEVER RECOMMEND THIS ESTABLISHMENT This auto shop gave my son an unsolicited quote for work to be done, when he specifically brought it in for an alignment, charged him $20 ( which was returned to me after a threat) took vehicle to 3 other mechanics that could not support the quote! Will tell everyone I know not to use this very dishonest business

Curtis Warren

They tried to charge me for something that was already fix then got mad when I told them they checked the wrong situation, but they supposed to had checked it...they will still your money if you aint paying attention

Andre Hicks

Stated that my car needed several things to pass inspection took it to another facility everything passed when I told them about what failed they stated that everything was good and they dont know why they failed it

Beverly Judkins

I had my RV inspected today at Suffolk Alignment. They completed the inspection quickly, and were friendly and professional. I will take the RV back next year for an inspection.

Paul

Performed work without my consent and way overcharged for it. Pros: Prompt service. Cons: Overpriced and will do work without consent adding insult to already high prices.

Royland Barrett

The service was pretty good , they were very helpful. The price was a little steep but over all i was satisfied.

Kathleen McClellan

The owners are there for you and the service is outstanding.

James Bryant

Good service technicians. Reasonably priced auto care.

Dwayne Eley

Great job aligning my vehicle. Good customer service.

AARON LES. Davis

Great service decent prices great finished product.

stephen old

Friendly and good service.