EASTER LOCK & SECURITY SOLUTIONS

1713 E Joppa Rd, Parkville, MD 21234, USA

Address:	1713 E Joppa Rd, Parkville, MD 21234, USA
Phone:	+1 410-825-3535
Site:	easterslock.com
Rating:	4.3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 64

Reviews 15

Shawn Mahone

First time trying this outfit, was referred by a friend in the business so I called and spoke with Mike on a Wednesday bout noon, trying to find a IC core rim cylinder for a DETEX panic device, they werent sure what cylinder to provide (1400 hours), so I sent one of our guys down to their shop on Joppa Rd to show them the device along with a key to operate cylinder on previous panic device (1600 hrs.), they said they needed more info and to call back after 0900 the following day. Thursday morning when I called at 0915 I spoke to Drew (office Mgr.) he asked what markings on the key in order to know which cylinder to provide us, I told him what was on the key, he asked me to send a picture and he would get back to me. I sent him a picture of both the keys (2) and the panic device, this was about 1000, I phoned back after not hearing from him at 1200, Cindy answered and put me on hold, waited till it clicked over Cindy again, she said he was with a customer and would I like leave a message, I explained the purpose of my call and who I am to which she commented that she saw the email with the photos, so now I leave a message explaining to Drew (shop Mgr.) my need for a cylinder and to please call when he is able to determine if they have the cylinder I need. Waited till 1400 hours, still no email response or return phone call, I phoned and again spoke to Cindy, put on hold again, clicked over to reception again, this time no answer, just went back to hold, after a couple minutes I hung up and called again, Cindy asked if this is the same guy who was on hold, I affirmed that and explained to her I just need to know if I can head over to their shop to pick up the cylinder and keys, she told me Drew was away from his desk, I thanked her for her help, thanked her and told her I would be trying another lock shop. Amazing how a company stays in business with that kind of customer service. I work with a small company in the commercial service industry (50+ employees) and would never allow that to happen! First impression is a lasting impression, we definitely will not be wasting our time with this lock shop again. Stay away if you value your time and money.

Bruce Kennedy

Easters is top notch and stands by its service. We had Easters re-key a lock for which we had lost the key. The initial technician came, re-keyed the lock, but accidentally left the lock so that it did not work from the inside. We then realized this the day before closing the sale of the house. Easters promptly sent someone, free of charge, to correct the problem within hours. Closing went smoothly, and we came away appreciative of how Easters stands by its work. Josh made the last-minute fix and was excellent. Would use them again anytime.

Robert Lengemann

Locksmith Chris is top notch. Used him 3 times in a month. He fixed all problems right away knew exactly what he was looking at. But then i call to set up a billing contract with them so they would be our permanent lock co.and have them come out and do some more work. Mind you all previous work was paid in full. And would not allow me to schedule anything till i gave them Credit card info. Didnt like that to much.

Paul Walker

If youre looking for going to these guys for a commercial project, dont. Theyre absolutely terrible, unprofessional, and cant seem to get their things together. Bryan and Brooke were part of a project for our company. Everything from end to finish was absolutely terrible.

Linda Brooks

I bought a condo and a mail box keys were missing from at the time of closing so I was told that I had to get them made ... I was given two choices of locksmiths in town ..so I just called Easters first using the only copy that was available.. they took care of it !!

Alesha Brown

I have been visiting the Joppa rd location for the past ten years . Always very helpful and knowledgeable.

Phil Trovato

The staff knows thier stuff weather its a residential lock, or guarding Fort Knox.

Joe Curry

They where exstremly helpful resolved my lock problem in a matter of minutes

Franklyn Jones

Need a wierd key made. This is the place. Nice family owned business.

Detra Thompson

I found my difficult-to-find keys here! Friendly service, too.

Steven B

Great to do business with . Been a customer for over 10 years.