Brick Bodies Reisterstown

Reviews 3

KI

Kimberly Sydnor

This gym is really good! I was a member a long time ago! But the REAL review is below! Hope it helps save someone! Do NOT train with the new trainer GREG MILES (short, african-american with dreads dyed blond at the ends) who says he was just hired at the Brick Bodies in Reisterstown!!!!!! HE IS A THIEF and I have witnesses!!!!! GREG MILES STOLE from my 19 year old son, who is a hard working home from college for the summer KID and I! I even stated to GREG MILES that fact and yet he STOLE from him! We agreed to the training price and that was that and when HE had a sudden change, it was GREG MILES that suggested a refund as a solution! He trained us for ONE session (out of three per week) then all of a sudden had an EMERGENCY and was no longer at the gym he WAS training at; Planet Fitness! He is all of a sudden at Brick Bodies. DO NOT TRAIN WITH HIM, especially if its under the table because he ONLY wants cash (after insisting cash only when I wanted to have a track record with a check and he NEVER gave me a receipt as he promised and I needed). GREG MILES is an unprofessional THIEF!!!! I am an example that he will STEAL from you!!!!! Makes sense why he INSISTED on cash and then he never gave me a receipt, which he said I would give the next day, but what a COINCIDENCE; he had an emergency! Go figure!!!! smh Again, my son and I decided to take Greg up on his offer to issue a refund because he was in so-call transition, was out the gate inconsistent and when I attempted for DAYS to obtain the refund, GREG MILES ignored me UNTIL I called him from another number, at which time, he answered. We then agreed to meet so that I could obtain the refund (which he agreed would be TODAY July 10 2015) and when it came time to arrange to meet to do the refund, he ignored me AGAIN and NEVER called as he said he would so that I could get the refund to at least give back to my 19 year old son!!!! I am a seasoned NASM and AFAA certified fitness professional with over 10 years of fitness experience, to include managing in the training department at the Premier Lifetime Fitness and to encounter this low-level type of fitness professional makes me SICK to my stomach and he is a disgrace to fitness professionals everywhere!!!! I understand and KNOW what it is to deliver exceptional customer service, complete and effective training, as well as professionalism! NONE of which GREG MILES has!!! He lacks professionalism, integrity and tact! To be stolen from and to have to tell my son that his hard earned money probably will NOT be returned hurts my heart and I feel responsible because I trusted GREG MILES to be an ethical person! WRONG!!!!!!!!!!!!!!! DO NOT TRAIN WITH GREG MILES and especially DO NOT PAY HIM CASH!!!!!! HE STEALS!!!!!!!!!!!! Signed- Pissed off Certified Fitness Professional and Supposed CLIENT (Yeah GREG MILES, I SAID IT!--KIM) smh smh smh

LO

Lonnie Ritzer

I am sorry to say that I cannot agree with the positive reviews I have been reading on google about the Reisterstown facility. My husband has been a member of this facility and brought me onto the membership in August 2015. Shortly afterwards, both the men and womens shower facilities were closed for repair and updating. Both of them. The only showers available for over two weeks has been two "family changing" rooms that have one shower in them apiece. Besides having the pleasant experience of showering and changing in rooms with feces on the changing tables (they obviously werent being cleaned too often) and overflowing trash cans as well as dirty shower floors and toilets, there were lines of men and women waiting to use them almost every time I went in there. On one occasion, I was treated to snide remarks from two pumped-up male members to the tune of "GEE, DID YOU FALL IN THERE?" when I tried to take a shower myself. I stayed away from the facility until my husband told me that the womens showers were re-opened (not the mens--just the womens.) When I went into the womens shower facility, it was a mystery to me what they pssibly could have done that would have taken so long. The carpet looked like the same dirty carpet. The lockers were obviously the same, with same chipping inside and they did not look like they had been cleaned to any great degree. I did notice that there were new showerheads and curtains but that was all the "improvement" that jumped out at me. In the middle of taking my shower, I herd a male voice calling out, "THERES A MALE COMING IN. IS THERE ANYBODY IN THERE? I HAVE TO RE-GROUT." Uh, can you not hear a running shower, man? The male voice repeated, "CAN I COME IN?" I called out to ask if he could please wait until I was finished with my shower and that I would not be long." I got out of the shower and dressed as soon as I could. Before I left the locker room, I voiced my complaints about the situation to a young woman who identified herself as "Vicky Brick", who obviously would have been much more convincing about her customer service concerns if she had at least attempted to ask for my name and contact information in order to get back to me about my concerns. All she said was that it was her understanding that a woman was supposed to be doing the work that prompted the male intrusion, despite their having decided to open up the womens showers, at least. Probably because they were receiving complaints from customers who were tried of paying full fee for less than the full service they were promised. Perhaps it was just a series of bad luck situations in my case, but I would never choose this facility to work out at myself, if my husband had not already paid for me to go there. And I could not, in conscience, recommend it to anyone else.

AS

Asher Anicoche

My family have been loyal members of BrickBodies for almost a decade now and weve been very satisfied with their quality of customer service. Unfortunately some of the new employees have been less than stellar. I went to work out with my brother, we scanned our cards in the front desk and proceeded towards the free weights area. While we were lifting the weights, a guy approached us in an intimidating manner and says to my brother, "Do you want to pay $10 for a guest pass today?". I was a bit startled because I was not sure if he was an employee for brickbodies, he was not wearing a uniform nor a name tag and he did not introduce himself to us in a professional manner, he was just wearing gym clothes like a regular member. I asked what the issue was and he proceeded to state that my brother signed in with our parents card. We informed him that our mother had been inactive for several months now so it would make sense to utilize the membership that she is paying for. We even asked if we could transfer the membership under my brothers name in the system. He kept insisting that my brother sign in as a guest and just pay the $10 instead of trying to help us resolve the issue. We then asked for the general manager to assist us and he replied "I am the general manager" (we later called the front desk to ask for the employees name, Dennis Linker and found out that he was not the general manager). I felt that that we were not treated as valued customers. I told him we would just cancel all four of the existing memberships in this company because this person showed no interest in resolving the issue. This is poor customer service and its a shame coming from a company that has gained name through their loyal customers.

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