Address: | 3813 Old Silver Hill Rd, Suitland, MD 20746, USA |
Phone: | +1 202-701-5171 |
Site: | salonrenz.com |
Rating: | 1.8 |
Working: | Closed Closed 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 8AM–7:30PM Closed |
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Amber Gilmore
5 STARS FOR THE SERVICE FROM SALON RENZ TRYING TO HELP, BUT 1 STAR FOR THEIR STYLIST, MEME. WHATEVER YOU DO, DO NOT SCHEDULE AN APPOINTMENT WITH MEME! Im new to the DMV area and have been looking for a stylist that I could do business with for years to come. After scrolling through instagram for hours, I found Memes page and fell in love with her work. She truly has a talent, and I was really excited to work with her. Not only did I follow her on IG and book with her immediately on Styleseat, I also followed her on snapchat to see if she posts her live work. And thats what brings us to her blatant lie. Less than an hour before our scheduled appointment time, she sent me a text, not even called me, but a text, telling me she just had an emergency with her son. Now Im black. And I know black people. And Im not dumb. I knew that she made this up from the second I read the text, and I was right. Because what did Snapchat reveal to me not even 15 minutes later? Her SINGING AND DANCING away in her car. But she has an emergency with her son right? I left work 2 hours early today to come home, take out my current sew-in, take out my braids, wash and deep condition my hair, and be on my way from Virginia to Maryland for my appointment with Meme, and on-time for that matter. When she sent me that text message, I immediately called her salon and informed them that she cancelled on me at the last minute, and asked if they had anyone available to do my hair tonight instead. Graciously, the man on the phone said a woman at the other location could do my hair if I could make it before 8pm, and I accepted the appointment. Then Meme texted me and asked me to reschedule for tomorrow. Still, I loved her work that much that I called the salon back and told them never mind, and that Id wait until my appointment with Meme tomorrow. I then asked Meme if she could accomodate an earlier appointment. No reply. I asked if she could cancel the styleseat appointment so my card wouldnt be charged. She had minimal understanding of the cancellation policy, and failed to want to do any work on her end of simply going into styleseat and clicking "cancel." Im thoroughly disappointed in the professional that Meme portrays herself to be, and as black people, we need to do better. Im a hard-working woman, and I dont get to make up last-minute lies to my clients just because I dont feel like doing an install that night anymore. I saw the negative reviews on her page, and I shouldve heeded their warnings. As much as I love Memes work (from whats posted on instagram), I simply cannot give my hard earned money to someone who fails to value their clients time. She needs to learn the importance of customer relationships, and develop a reputation of being a reliable stylist. I have since booked with another stylist for tomorrow morning who heard my story and was eager to help remedy this situation. Meme lost business with someone who wouldve been a loyal customer of hers, and she should honestly be ashamed. Please do your research and go with another stylist ladies, its just not worth the risk.
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Nikki Mcmullen
I wanted to support a local business but I guess sometimes you get what you ask for! I went in for a lace frontal MAINTENANCE. My hair was done professionally for the install but MYKIA was hired to complete a maintenance. The first time she did it.. she used holding spray Got 2 B glued and makeup on the lace.. it was horible.. the second time she used got 2 B glued only. I looked HORRIBLE... I felt horrible.. and the owner MR. HINES made me feel like I was an unvalued first time customer. He ensured me that she went to a class and was trained to so different techniques to lay the frontal. WRONG!! Needless to say.. I Will NEVER ever... EVERRRRRR patronize these pathetic excuse of a black owned business. She is a very sweet girl and its nothing towards her personally but.. you maam did a horrible job and should be ashamed of herself.
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Tiara Nieves
My experience was horrible. I booked a 6:00 am appointment with meme on Sat she didnt get there until after 9 am.. Then when she came in she walked right pass. Then came back and ask if i had an appointment with her. When i sat in the set instead of preparing to wash my hair so she can do it she just started blow drying it out to straighten it. Then said she cant grip my jair cause its to short. I asked if she had braiding cause she would be able to catch it that way. She was confused.Then told me my best bet was to get a wing and wait a month or two for my hair to grow out a little more. I would never recommend no one to her. Very poor customer service if im paying her why my 15 year old daughter is braiding my hair for you? It was a waste of gas and time for me 45 min drive to Maryland and I live in the DMV. Both ways.
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wendy lewis
Mikia is a very good hair stylist I have been going to her for about 6 years now. I have never been disappointed she is the best hair stylist in the shop. She friendly and very professional when it comes to her work. When ever I do come and get my hair done people always ask me who did my hair I always refer them to her and let them know that she works at salon renz
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Terriya Gibson
Atiya is the best stylist I know everything I have learned came from this lady she has almost 30 years of experience Tiya is a beast with the scissors and hasnt missed a beep when it come to the hair game if youre looking for a long time stylist to slay your short cut or long hair give her a call
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Ronda McCoy
Jus Locs stylist is the bomb, he is very knowledgeable about Locs and he does Locs in a variety of styles, love his professionalism and his care for your hair, and the owner Renz welcomes you in the shop and they just make u feel at home. Would not go to another stylist for my Locs.
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Kimberli Robinson
Terriya is an awesome hairstylist. I used to take my daughter to a salon in Largo but they charged way too much and didnt do half as good as Terriya does. Her prices are very reasonable, she offers appointment times that fit my schedule and my daughter and I always love the styles.
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BeYonne White
Terriya is amazing! She does great natural styles and kids styles and so much more. Ive been growing my locs since I was two and I wouldnt trust anybody else with my hair. I drive 20 plus miles to Salon Renz 1 for her work and am never disappointed. #everythingbyterriya
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alexis traynham
The hairstylist Erica has exceptional customer service, she makes you feel comfortable right when you walk in the door. I like how she take care of my hair, she is my #1 stylist! #TeamDIVA
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Tony Kenner
Shakera @stylistondeck is the best when it comes to getting my hair straight. I went from long to short, hair and no hair and she made me look bomb everytime. I love being her muse!!!!
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Shelley Brown
Terriya is the best stylist hands down... She has been doing me and my kids hair for years, she is quick, efficient, and my girls always come out looks fabulous.