US Post Office

Reviews 3

CA

Cathleen Laprosky

I have never written a review for the post office before, but I feel the need to write one after 3 separate incidents in this past month. I usually go to the Brighton post office; the staff is not always friendly, but that doesnt bother me so much. What disappoints me is the service which I think lacks integrity and courtesy. I have detailed the 3 incidents below: (I) First, I was supposed to receive a 2-day priority package on May 8, but it never made it to my door, and there was no notice left. Curious, I checked the tracking on the USPS website and it said "Notice Left (No Authorized Recipient Available)". I was at home the whole day waiting for it and nobody ever buzzed the door. Neither was there a notice. I went to the post office the next day (May 9) and the package was there. No explanation was given. Later, someone left a notice for this package on May 11 (Monday) saying to pick up at the post office-- when I already picked it up on May 9!!! The date of the notice was backdated to May 8. (II) As for the second incident, I was supposed to receive a 2-day priority mail on May 14, and again, it never made it to my door. I checked the tracking on the website, and it said "Notice Left (No Authorized Recipient Available)", and "It is available for pick up" at the Brighton post office. I went to the post office and one of the staff, George tried looking for the package and he said it wasnt there. I asked him about the tracker saying "it is available for pick up" but he said "ITS JUST THE SYSTEM" and told me "you should wait at home and its going to be delivered to YOUR DOOR". I went home and waited for the package on May 15, nothing came. May 16, nothing came. May 17 nothing came. May 18 I was quite worried because the package was worth $300. I called the post office about it, and the manager answered. He was reluctant to track it for me at first, but when I told him about this case, he checked and said the package was at the post office! I dont know since when, too mad to bother, so I went to the post office and claimed my package. Surprisingly, on May 19 someone left a notice in my mailbox dated May 15 saying the package is available to pick up. III) Third incident of the month, I was supposed to receive a package on May 21, but nothing came. So I checked the tracking system and it says "We attempted to deliver your item at 7:54 AM on May 21, 2015 in BRIGHTON, MA 02135 and a notice was left because an authorized recipient was not available." This is despite the fact that I was waiting at home and nobody buzzed the door at 7.54 AM when I was having my breakfast. But this time, I found a notice in my mailbox. People pay extra money for the tracking, and people do pay extra to make it a 2-day priority mail which is supposed to be delivered at their DOOR, not picked up at the post office! I feel that this money has been wasted to pay for undelivered packages and poor service.

SI

Siobhan Foley

I went there to ship a package for work. It wasnt terribly busy or anything at the time. One of the clerks I noticed was particularly abrubt and rude towards all the clients she had walk up to her... When it was my turn I put the box on the counter and took out the paper with the address and said I needed it shipped to this address as cheaply as possible because it was for work. She quickly interrupted me and said my box needs to me ready before coming to the counter and told me to step aside as I needed to tape the box and write a shipping label. Ok, there were people behind me in line, sure I can do that. I was definately put off by her attitude though... When I finished I went to the next available clerk and put the package on the counter and told her I had finished everything but that I wasnt sure the priority tape and label was entirely necessary as Ive shipped these boxes before out of another post office and had never used them... She stared at me like I was the dummy and said well if it has this stuff on it then it has to go priority. I told her if that was the cheapest option then that was completely fine. The clerk said ok and told me it would be $28 plus a surcharge since it was going to California... I told her this was not ok and I didnt understand why this was the first option presented to me since I had specifically said I needed cheapest option. Ive shipped the same thing several times for less. Then the clerk that had "helped" me first came out of her own way to interrupt me again and said something along the lines of, "she told me it was for work and she didnt care about cost or time so I gave her that!" I was completely taken aback, and reminded both clerks this was for work and needs to go te cheapest route, why would they start off with this expensive option first? Just becuase it wasnt my money being spent means they can try To trick me into something different?! The one in front of me actually MEOWED at me as if I were picking some sort of immature fight! I was so appalled but how insanely rude she was that I took my box to the brookline post office where I was helped and welcomed with open arms as always... I hope these two clerks get a lesson in customer service sometime soon, as this was the worst experience Ive ever had in my life! And just over shipped a simple package! Something you expect to be a quick in/out minimal work involved sort of errand...

HO

Holly A. Van H.

This location is a disorganized mess, the clerks at the front do the best they can but its management which must be overhauled if the location is ever to shape up. Its dirty 24/7 and supplies are always out of stock at the self-serve desks. Whomever hires vacation and backup carriers needs to be certain that they can read and understand that a similar ADDRESS does not mean its the same ADDRESSEE. It does not matter whos name is listed on an individuals mail box, the subs dump mail in the box when the name *or* the address is vaguely close to the name *or* the address listed on the envelope. One sub-carrier whos been a carrier at that location for 15+ years still does not understand how to put mail into a slot and has ruined two, expensive mail boxes weve had to replace because he jams mail, magazines, junk and packages into a slot that is not intended for anything- there are two slots, one is visible and large the other is not visible and so small its extremely difficult to slide anything into it- forcing mail breaks both slots. Calling to complain or request help is fruitless: the supervisors apologize and promise to fix it but basically there is nothing they can do about the subs not even their own carriers who work from that location and back up our regular carriers. One back-up subs consistently leaves the wrong mail at our address and leaves our mail at the wrong addressees -one addressee in particular is an insane person who so resents getting our mail that he holds it and either (1) throws it out (2) dumps it into puddles on our back deck (no box) or (3) leaves it in unsafe, very public places where some kind person (probably our regular carrier) brings it to us. Truck delivery is predictable and reliable but most of our packages arrive absolutely filthy, punctured or crushed. Complaining only makes things worse. All of us get the sense that few of the " foot soldiers" are treated well and thus are not very happy working from this branch.

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