Choice Fitness

Address:	18 Boston Rd, Chelmsford, MA 01824, USA
Phone:	+1 978-942-4183
Site:	mychoicefitness.com
Rating:	3.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours 7AM–7PM 7AM–7PM 7AM–7PM

Location

Photos 50

Reviews 18

Soula Mitsoglou

I was quite interested in visiting this new fitness facility, though fairly distant from both my current fitness center and where I reside, to reacquaint myself with many of the excellent fitness instructors that had left my gym to come here. Their "leader" (the former Group X Director of Best Fitness) was the motivational factor for them to follow her here perhaps ... EXCEPT that the Group X Studio is quite "petite" and the more popular classes (ex. Barre and Pilates) quite packed! If you feel comfortable in cramped quarters, then by ALL MEANS ... I, for one, certainly do not. Frankly, I cannot say that I felt particularly welcomed in any class, for that matter. Oh, well . . . And now for the true disappointment... I had reached out to the Manger, in order to sample a SPIN Class, only to arrive and be "lassoed " into giving my personal info (including banking) for a 2-Week "FREE" Try-Out. After that time, Id let Manger know if I wished to continue, or not? That is when I walked away with an uneasy feeling that I might have been "coerced" in some way. Well... the gym is too small, too cramped, too far, too unwelcoming, and so, I notified the Manager via E-mail (as I was supposed to) that I would NOT be joining. I got no response back, except that my account was debited for the monthly dues once more. He conveniently delayed responding, only to state that I might have taken "too long" to get back to him! Excusez-moi? I was "automatically" signed-on to pay for a FULL years membership, without a copy of the contract given to me! His contention and condescension towards me in stating that I had not listened to his "sales pitch" carefully enough, was pure asininity! There is nothing amiss with my IQ, sir, but something seriously lacking with the managers level of communication, accountability & leadership, across the board, at this club (yes, including Group X Directors). Needless to say, an apology offered for any "misunderstanding" with respect to contractual stipulations, would have appeased this prospects negative commentary. Sadly, this club does not hold dear to its heart, the old adage- "The customer is ALWAYS right!"... and, furthermore, I was informed that I will no longer be "welcomed", if I chose to return. Not a Choice, surely, had I then but to be feeling a distinct chill in my wee little heart!

Shawn Clark

I was a member of the Lowell gym since the days it was called Mill City Fitness until last June when I cancelled my membership. After filling out my cancellation form with Scott, I put the receipt in my car and went on about my life. Earlier this year, I checked my credit report out and saw that I had a $190 collection from the gym. After talking to the Lowell gym manager Scott, it was shown that not only was my membership not cancelled, but I was on the hook for full years worth of gym membership fees because the credit card information on file was not working, they couldnt reach me at my old address and did not have my phone number in their system. After brining in some paperwork showing that I had paid my dues on time every month for years before that June, and even showing that I used my new then and current now bankcard to pay my final yearly membership fee and final month (Being that if I still want to be at the gym I would of gave them my updated credit-card information), I was still on the hook for the money. Scotts boss told him that he would settle debt if I had that original receipt. Realizing that I had thrown that away months before cleaning my car, I said that that wouldnt be impossible. Scott got on hold with his boss who told me that he would settle for a little less than half the price, $75. After a month of saving up, I paid it off and still have that receipt. The lesson you need to learn about this gym is that its not a bad gym, the machines are OK, but its a decent gym. Just make sure you keep EVERY single document from Choice Fitness. Their record keeping protocol is substandard, so be warned!

Mengzhe Hu

This is a cheating gym. When I signed up for 1 year membership, they told me they will NOT renew my membership automatically. I didnt visit there frequently. After 1 year, I found out that they are still stealing money from my credit card. Not sure if all the gyms play such a trick. But this is a bad experience for me

Prophet Brady

I One hundred percent adore this gym, everyone is incredibly nice and helpful. Within a few weeks with my personal trainer, jake, Ive seen results Im not hulking yet but its magnificent how much my body has been toned and how much Ive grown all in all a great program and gym, I recommend and entirely support.

Andrea Smith

I wish I could give this place 0 stars do NOT sign up here the customer service is awful and they make it impossible to cancel your membership. Not to mention after you cancel your membership they still charge you for the next month. Not worth it.

kristin n

Im a new member and i am just getting into the gym scene and love it here!!! I feel comfortable and the people who work there are always great so far.. Especially nancy in the kidsclub!!:)

Charles Mackie

Your website sucks. Just trying to get your hours is a nightmare. Limited info. Although a member. Youre better off calling. Very frustrating

Georgiana Richardson

Ending your membership is a complete nightmare. Manager was completely inappropriate.

Sue Kirk

Nice facility with new equipment. Friendly staff and convenient location and hours.

Sam Barooshian

Watch out for big cancellation fees, long term contracts, and misleading employees.

papa ly

Whats not to like? Friendly staff,great equipment,great hours and great hours

Noelle Dissler

Clean place. Lots of cardio equipment. Very small making it clustered.