The Zoo Health Club

Address:	35 Manchester Rd, Derry, NH 03038, USA
Phone:	+1 603-216-2091
Site:	zoogymnh.com
Rating:	4.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 47

Reviews 19

goldy bandit

wonderful customer service when signing up. horrible customer service when canceling. although, i didnt use the membership as much as i had thought i would. but when i did use it, i felt like everyone stared, with judging eyes; i wasnt very comfortable. when canceling my membership a year later, it was not a wonderful experience. i have never been thrown into the guilty bus like this in my life. i didnt exactly get the "we are sad to see you leave but hope to see you again in the future" kind of treatment. it was more like "no other gym offers what we offer at our price, do you have any idea what you are giving up? clearly not". he was very rude and cocky as can be. he also made me out to seem like an idiot, but the story is too long to explain here, ugh. and i was nothing but nice to him, i totally regret being the bigger person, sort of. anyways, the closure i experienced with them doesnt ever make me want to go back there again. oh, and they require a 1 month notice if your going to cancel. careful when signing up here, read the small print!

Amylynn M

The owner is an incredibly sensitive piece of work. Needed to cancel my membership because my toddler broke her leg and the owner insisted I had to adhere to the contract that I signed and pay the $200 fee. He then offered me as a "courtesy" a 3mth freeze on my membership. I told him I could not commit right now due to the uncertainty of healing time for my kiddo and he told me other gym members had personal problems as well and still adhered to their contracts. After I said Id go public with his insensitive remarks he went irate going on about how he was being threatened, blackmailed, and having words put in his mouth. I had originally intended on coming back to this gym after my kiddos long road to recovery, but I will never give them my business again. Such a horrible person.

Lisa Topham

I really DID enjoy this gym when I first started to go over a year ago. The staff was friendly and the gym was always clean. However, in the past months the faculty has become unprofessional and rude and the amenities offered (steam room, sauna, showers) are either dirty or broken most of the time. Professional development is a much needed tool for the productivity of this establishment. And management, you really shouldnt train your employees to talk to paying customers like idiots or completely ignore them because they would rather talk to their friends.

Janice Sullivan

Absolutely HORRIBLE! WORST CUSTOMER SERVICE! . DO NOT GIVE THEM YOUR ACCOUNT INFO. They take advantage of high school and college kids, They do not explain the policies,or the difference between freezing and cancelling your membership. All they do is pass you from one person to another and do not help.After more than 6 attempts to resolve being charges after a membership was cancelled we are still being charged and cant stop it unless we close the bank account.

Seth Shackford

I like this gym for many reasons. If cardio is your thing, theres tons of equipment to suit your needs. If heavy weight are your thing, then enjoy the dumbells that go up to 150lb. Theres always a good amount of people exercising here which is nice to keep you motivated but due to the huge size of the facility, you never feel cramped. Bang for the buck, theres no other place out there that compares to the Zoo.

Sarah Gregoire

I love this gym. The employees always greet me with a big smile, good morning/afternoon, and when I leave its "have a great day". It is always clean and equipment repairs are done very quick. Great environment to work out and has all the equipment that you really need. Disregard the negative comments because they make zero sense. Go to the Zoo, do your thing, get fit. Pretty simple.

Ernesto Pinder

Awesome club, I go to both Derry and Manchester, I love the cleanliness of the facility very bright and spacious, everyone is treated like family from the long time veterans to the brand new sign up, very homogeneous, embracing environment with member in all stages of fitness. If you at new to fitness, new to the area or just looking for a different health club this is your "forever" club.

Craig Wright

After moving I have repeatedly tried to cancel my account and have records of my calls. Several phone calls ended in the representative agreeing to cancel my account, however subsequent phone calls show no record of this in their notes. After several attempts and quite a few months I have had to cancel my card instead of trust the Zoo to actually cancel my account.

Jeremy Guarino

credit card fraud, they wont let you cancel, after their contract states only one year. After which they keep charging you. Then when you go to cancel to get a refund they tell you it takes 30 days and you will be charged again, after that period. this is an illegal act, when it accumulates to over 500$ worth of fraud it is then a federal crime.

carmen heredia

Staff is very friendly and respectful. The gym is very clean, & restrooms as well. Everyone is super friendly, machines are easy to use. Love the TRX room...looking forward in achieving my goals. Trainers are professional & respectful. Give it a try and make yourself part of the ZOO family, because honestly thats how they make you feel.

Daniel Li

The staff is always so courteous and kind. All the equipment are in very good shape and cleaned often! I would recommend this gym to anybody that is looking for one in this area! Tanning beds are also available which is also a plus and classes are free! Nothing to lose signing up here!

Thomas Pacheco

Best gym Ive been to in years. Glad I made the switch over 6 months ago. Just about everything you need no matter what kind of workout youre into. New equipment, clean facility and Staff is friendly and the owners are awesome guys. Always open 24/7/365 which is also another bonus.

Chase Desrosiers

Very impressed with this gym, between all the new equipment and classes. The place has very positive environment to work out in. Everyone there from the staff to the actual members of the gym are very frienldy and welcoming. Overall great gym, love working out here

david pento

great place to train....from old to young....to beginner to advanced..... great people and if you like training in classes, spin,xgt,boxing,kickboxing etc they got em.....try it for yourselves and see how good it is

Claudia Fitzgerald

Always a great experience at The Zoo! Friendly staff, top notch equipment and I always enjoy the classes. 24/7/365 is magic to my ears! Great supporter of the Derry community as well...big hearts pump iron here!

Erintdi as to a c f2f xxx dh Murphy

This workout Club per Owner will not give pricing over the phone......... per OWNER! They want us to come in and look around......what a scam!! This membership was for my teenager not me! Change your policy!!

AJGGRG Mom

Best gym around! Staff is always friendly and owners are great! Clean bathrooms and equipment! Great variety of classes offered and instructors are very helpful for everyone from beginner to advanced!

mark beaupre

Awesome, love going there, the staff has been very friendly and courteous, havent had any problems with the equipment. Would recommend this gym to anyone looking for a good place to workout.

David Bertolami

Been a member since opening. Has everything you need. More than a gym, its a community. Have made some good friends. Owners are great and helpful. Best gym around!