Firestone Complete Auto Care

Address:	159 Endicott St, Danvers, MA 01923, USA
Phone:	+1 978-767-9626
Site:	firestonecompleteautocare.com
Rating:	3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 11

Reviews 12

Amanda Edwards

This facility and the unsavory people in tried to scam me (actually, I have no doubt that theyve scammed me out of hundreds of dollars). I went in for an oil change and was told I needed two new air filters (at $30 each) and that I had a nail in my rear driver side tire. They even showed me the nail, sprayed with something and seemingly embedded. I asked if it could be patched and Alain said "No." (it was right in the center, not near the edge). He went on the say he could order a new tire and have it later in the day, if I wanted to come back. I said no but made an appointment for the following week since there was no air missing nor had my dashboard light gone on. I paid the $125 and left. I watched the tire for a couple of a days and then stopped by a local garage to have them repair the nail (since everyone told me it COULD be repaired). Well, I watched him remove the tire and he was gone for several minutes. He came back and said there was no nail nor even a mark on the tire. He checked ALL the tires to be sure. They were all in excellent condition. Needless to say, I was pretty unhappy by the deception and called the store. Alain wouldnt admit to any wrong doing nor could he explain the miraculous recovery of my tire. After a big fuss, I asked for my money back because I now knew I did not need two new air filters- I had JUST bought this car about 60 days ago! I went into the store and Alain couldnt even LOOK at me, never mind give me my refund. He had one of his underlings handle me. I write this review so nobody else gets scammed (although Im sure everyone that steps through that door has been scammed). This review has one star because I am forced to give it a star but it does not deserve it. I wrote emails to both Gary Garfield (Pres/CEO) and Gordon Knapp (COO) over a week ago and neither man has responded. Not surprising.

Anonymous User

No one should ever go to this Firestone. I was told my tires would be done in an hour. Almost 2 hours later, a rep handed me my keys and told me I was all set. I got in my car in left. Apparently they screwed up on the billing, and I was not charged. Instead of looking up my phone number (they had my home address and registration information) they called the COPS! The police showed up to my house and said there were pending felony charges against me for "robbing" two tires!! The company said they didnt have internet so they couldnt "Google" my home phone number! 411 is way to complicated of a concept for the manager of this facility! The best part is I had bought tires from here a couple of times in the past, so I obviously wasnt someone rolling into town looking to do a great tires heist! Go to BJs. Go to any other local company that would have the normal common sense to call a customer if there is a screw up in the billing instead of calling the police! What a pure waist of tax payers money.

Anonymous User

Seems there has been some changes in personnel at this Firestone since I bought two tires in June 2010. I recall having similar problems with their employees as indicated by other reviewers here. Fast forward to Sep 2011 - one of the tires had developed a slow leak so I went back to get it fixed. The service advisor said it would be about an hour. I was in and out in a half hour. The tire had a nail in it, it was fixed and no charge as I had the Road Hazard coverage. While the two employees I spoke with werent overly friendly, it was a far better experience than when I bought the tires.

Anonymous User

Got an estimate of 1 hour max for my work.I went to the near by mall during my wait.After 2 hours I never got a call.It was almost closing time.I went back.After paying, noticed they never changed my back tires,just the front.Didnt get an apology,just back talk.So I had to wait a half hour or so longer.Apparently you need to sit in the waiting area to babysit them or they wont do what you asked for.I probably should check my oil to see if they even changed it.The only plus side is the near by mall and coupons.

Drew Stonesifer

These guys are great. Ive had multiple employees service my vehicle, and all of them have been very courteous and seem to be thorough. I had the belts replaced there, and a few weeks later the tensioner needed to be adjusted, at no cost to us besides about an hour of our time. I definitely recommend this Firestone. They might have a higher hourly rate, but they wont charge you for inspections and they have great warranties. Also, the mall nearby is a nice plus.

Eric Nesbit

Got charged for a $99.99 diagnostic to tell me that they can not do the diagnostic because they dont have the right tool. I called to find out more info and the gentlemen told me that they did research online about the issue and that is how they knew it needed to be done by real mechanics at Chrysler. Over $200.00 that day for a "air bag light on diagnostic", a radiator pressure test and an oil change. Will never be going back to them.

Ben Cressy

Overpriced for services rendered. $16 to balance a tire that is already mounted with a basic balancer not a road force machine. Do not keep scheduled appts. Scheduled my car for an alignment and 1 hr 20 minutes after the start time I ask what time it will be done and only then am I informed that it hasnt started yet because another car is taking too long. Sorry. I took unpaid time off from work for this.

Scott L

They tried to fix my car and it didnt work and it turns out they falsified the installation of a new radiator hose. When I called them on this crime they immediately gave me a full refund and I have to have my car towed to another shop. They overcharged on every part and they literally committed a crime by falsifying the installation of parts.

Mackenzie Betrone-Harpst

Had work done on my front right caliper at this location; less than 18 months later, I had to have the entire thing replaced due to the botched job that Firestone did. New mechanics showed me error after error caused by the techs at this Firestone. Will never go back or recommend Firestone to anyone.

Kim Ginsberg

Told me things were wrong with my car that werent actually wrong with my car. Untrustworthy. (This happened multiple times) Seems like they only want to get more money and could care less about customer retention. I will never be going back and I would not recommend this place to any of my friends.

Stephen Markarian

Clean waiting area, nice employees. Only thing is that they are not very fast, but I always walk to the mall and have them call me when Im done. I make an appointment, and make sure Im not in a rush that particular day. Never had a problem after 6 or 7 visits over the past few years.

Kay Shepardson

I take my car to Firestone on Endicott St. for oil changes and other maintenance. Service is great. They are friendly, keep me informed about progress, and are willing to talk about different priced options. I also appreciate the on-line coupons.