US Post Office
| Address: | 330 Cochituate Rd, Framingham, MA 01701, USA |
| Phone: | +1 508-620-0400 |
| Site: | usps.com |
| Rating: | 2.1 |
| Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–3PM Closed |
Location
Photos 1
Reviews 21
AL
Alexandria Chen
I was involved in an accident where a piece came off their van and hit my car. I have been trying to reach the guy who is in charge of the insurance stuff for the past two weeks, but he was somehow never able there to answer the phone so I left messages and my number multiple times and yet he still has never comtacted me back. I dont know if the guy who keeps answering the phone ever gave my number to him but he is so rude on the phone when I was just letting him know that this cant keep going. I also spoke with one of the supervisors yesterday, and he said he will check to see if anyone reported the accident and either he or someone else will get back to me yesterday. But nothing, so I called today, and guess what? The rude man answered again and Mike is no where to be found. Terrible customer service and they are all liars and incapable of doing anything.
MI
Michael Bornman
Horrible! just Horrible! Service is poor... no sense or urgency to reduce line with is out the door most days! After waiting in line for 27 min ( my whole break) I paid with my debit card and I informed the rep that I needed cash back as soon as I entered my pin, he says to me " oh too late" and he cleared the screen....No sorry or nothing....This is not acceptable! I had not cash to buy what I needed because I waited in line for a rude cashier to not know what he is doing! Completely ruined my day! Please re-train these people!!!!! I will never go back, I rather send the extra 5 min and drive to Natick post office then wait in Framinghams miserable line.
JO
Joseph Devlin
Awful. Unpleasant, lazy employees, wielding the full weight of bloated bureaucracy to make your life difficult. I once stood in a line reaching the door for 30 minutes of my lunch break while the employees complained in front of customers and loudly proclaimed that they were going to go on break and "didnt care" ( about the customers ). Meanwhile, in the back office, clearly visible from the line, a host of employees were standing around and eating cake. They left one person on the front desk. Avoid at all costs if you value your time or if you have a fond notion of the postal service as a noble institution. This place will destroy your faith in humanity.
NO
Norman Quesnel
My wife went to file a passport application. The woman at the passport counter told her to wait at a distance while she took a long time processing a familys passports. Then she disappeared. When my wife asked where she went they said she went on her break. Not a word to my wife who she knew had been waiting there. The manager wimped out when she complained. Ive had some good service there, but seen some bad service like this as well
YO
Yoanna Tiffany
I never seen such obnoxious workers anywhere else. I wonder if they have a special training "How to be as hateful as possible with your customers". The only exception is this Asian gentleman who is always cheerful and very efficient. I dont know how he works with coworkers like that. Also, try to avoid Bill at any costs, he takes slow and rude service to whole another level.
YV
Yvonne Z
Horrible horrible office that deserves ZERO star! Went out of town for a few weeks, came back and found a note saying that they stopped delivering mails and asked us to visit the office. Fine, we have done so for many times since then, and even spoken to the supervisor, problem remains unsolved! USPS insists we do not live here anymore! Lots of important mails are lost!
VA
Vanessa Hale
I am not sure what is going on with these people but i was waiting for a package that was supposedly delivered but I never received it when I went there to inquire about my package the manager nonchalantly told me that it was delivered already, obvious that he wasnt going to look further into it for me... Next package I do not receive, I am dragging them to court !!
RE
Redd Foxx
The Framingham Post Office is the absolutely worst post office I have ever had to do business with. Besides the extremely long lines they always seem to have, the staff are almost always extremely rude and unprofessional. I avoid this place whenever possible. It should be closed and all the staff terminated!!
EC
Ecaterina Trohin
This post goes to costumer service ! Employees here are on really low level! Incompatibilities to work with costumers, instead of helping you they will do all possible you to leave from there! Old and slow, makes you to repeat your needs, and in the end they are who feels bad because they gave bad help!
BI
BigLebowski
This place is Hell on Earth. The majority of the counter clerks are just plain awful, not friendly, and would be better suited dealing with customers in a morgue. Dont ever attempt to walk into this place around a holiday, the line will be 10+ minutes long and the 2 counter workers dont seem to care.
MI
Michael Winter
Lazy and inept. Theyve lost multiple pieces of mail lost or failed to be delivered. Awful customer service, man on the phone was incredibly rude. Just like some customers who have left reviews on here, they claim the package was delivered even though it wasnt.
JA
Jason Morrison
I ordered a pair of shoes just to see online that they couldnt deliver it. It says they left a notice at the door but there was no notice when i looked what so ever. Had to go to the post office and get it myself. USPS is the worst post office company there is.
GE
George Sebastian
I dont believe in such low ratings. These people were always very friendly to me and very helpful. The lady who works at the desk against the right wall, is always fast and explains everything very clearly. I have no problem with this office.
A
Anonymous User
Horrible service - unnecessarily very long lines and the clerks are belligerent at times. Avoid this one at all costs. The one in Sudbury, however, has excellent customer service, although a bit out of the way for Framingham residents.
A
Anonymous User
Always a long line. One time the line was out the door and no one was there helping people. Some surly woman came from the back, yelled Im on break, so youre going to have to wait and continued to leave everyone waiting.
JA
James Michaels
the saxonville branch is a joke. they get a two hour lunch yet still are late getting back from lunch. no wonder the usps is bankrupt. no shame..and huge lack of pride..unreliable and not dependable.
AN
Anuel AA
Theres this old guy in charge of closing the store I guess. Hes angry all the time I went to the store at 5:56 he didnt want to release my package. I would never recommend anybody to go overthere
ER
Erin McCarthy
SLOW service! The old men who work there are creepy and rude. One of them called me sweetheart through a sneer. Tells young women they need to smile. They obviously dont like serving customers.
ZA
zahir isali
bad service lost my box cost me 10k those guys has 0 responsibilities when i go ask me box they say we dont know so who i suppose to ask my questions not advice to anyone usps !!
AN
Anthony Izzo
Slowest place on earth. Stood in line for 10 minutes while two counter people discussed an address change with one customer, while the third kept dissapearing to the back.
SU
Susan Horn
Ive never seen such a long line at a post office!! I dont go there unless I have to. (I work by it but live closer to others.)