Piper Electrical Company Inc.

Address:	186 Main St, Leominster, MA 01453, USA
Phone:	+1 978-537-3520
Site:	piper-electric.com
Rating:	4.3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 2

Reviews 8

Erik P

Stay away from this business! I needed to have a single wire ran from my heat sensors in my garage to link with the smoke alarms for a fire certificate in order to sell our house. In short, they charged me 3 hours for less than 2 hours of work. I called them, was hung up on, I called back, and eventually, the owner of the company called me to figure out what the fuss was about. I told him the entire situation from that morning and how I was not told during the quote about being charged the travel time. His reply, "thats standard business and everyone knows this." "Well it may be common knowledge, but youre the first electrician Ive hired. So how am I to know what is to be charged if Ive never dealt with this situation before and it wasnt included in the quote?" I said. After we go back and forth around that topic, he denies that his employees are charging travel time on both ends of a job. I told him for the math to add up to even 2.5 hours, they would have to charge before and after my job. This leads me to believe that the next job was also getting charged for the travel time from my house to their location and the employees are then double-dipping travel time. Of course the owner denies this. Next issue brought to his attention was how his receptionist hung up on me. "I dont hire anyone like that. I know these women personally and they would never do that." I then returned, "Sir, this is exactly what happened. We are not going to have a teacher versus the parent with the unruly child conversation. I am telling you what just happened a few hours ago." He shut that down and felt that I was lying about his employee. The entire conversation I had with the receptionist was calm and very professional. Under no circumstance should a customer be hung up on by a receptionist because that individual cannot handle the situation properly. After going round and round for half an hour about how I should not be charged 3.0 hours of work for less than 2 hours of actual work, I told him, "Sir, this is something we can keep at the local level, but I honestly feel like I am not being treated properly here. I truly do not believe that I need to get the Better Business Bureau involved." His response, "Well then you hang up on me right now and call them. You know what is going to happen? They will laugh at you, tell you to shut up, and then tell you to pay your bill. We have been in business for over 84 years for a reason and you wont be able to do anything to stop us from continuing on. Just because youve a hair across your ass doesnt mean you need to be making idle threats." To save me a ton of unnecessary time with the BBB, we agreed on me paying 2.5 hours. Believe it or not, this is the condensed version due to text restriction on this site. In short, this company is shady and gives hard workers a bad reputation. Stay clear and save yourself the headache.

The Bradleys

As a maintenance manager, Ive used Piper Electrical everywhere that Ive worked. The owner is very responsive and professional, and every job his guys have done for my has been done to a very high standard and in a very reasonable amount of time. Ive tried others, and I always return to Piper when I need quality work done by professionals. In fact, I just used Piper Electrical last week. I needed three machines connected to power, and I was in a bind due to deadlines. The owner fielded my call and had two guys at my shop the next day to knock the project out. As always, done very professionally and looks great. They will not cut corners and always adhere to code. Ive had Piper do small jobs up to coordinating with National Grid for major transformer replacement. The owner even came out on a Saturday to coordinate the replacement of a transformer that a squirrel let the smoke out of by shorting it. The transformer was replaced the same day, and we were back in business. If you want it done professionally, call Piper Electrical.

rachel williams

This company is professional attentive and makes you feel like they really want your business. Everything from the estimate to the installation was planned conveinant and expertly done. The crew was awesome. Werner worked with me every step of the way and even organized my inspection after the fact. Cannot recommend this business enough. You may get a lower estimate but the hassle getting a response from other electricians made it all worth it. Im so glad I decided to proceed with Piper Electric.

Lee Kosiewski

Trustworthy, honest, fair and professional. I had an elaborate digital timer I needed hooked up and the technician suggested a simpler timer for my needs. He was right and they did a fantastic job installing the wiring and cleaned up afterwards.

Kevin S

Excellent service, Gary did a fantastic job addressing my home electrical issues. would hire Piper Electrical for any future electrical issues I have. Thanks Gary! Kevin 25 Crimson Court Leominster, MA. 01453

Frank Cohen

Great reputation because they do great work. Ask anyone in town about these guys and youll hear nothing but good. The reviewer, Erik P, sounds like a complete nut job.

Kailyn Richardson

Piper was at my house within 24 hours fixed my issue, electrician friendly, would recommend definitely!

Brian Gaudet

Great job super fast and extra clean work !!!!!!